PlayMagical
PlayMagical is an online casino operated by ProgressPlay Limited. The operator has an active UKGC licence but faces significant regulatory concerns, including a £1 million fine in 2025 for safety and anti-money laundering failures.
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About
PlayMagical is an online gambling brand operated by ProgressPlay Limited. The operator has been licensed by the UK's Gambling Commission (UKGC) since 1 November 2014 and currently holds an active licence. This allows the brand to offer gambling services to customers in Great Britain.
According to its website, PlayMagical is an online casino that offers slots, table games, and live casino options. It's important to remember that this is the site's own marketing. The brand's regulatory history is tied to its operator, which has faced serious enforcement action from the UKGC.
Features & Offerings
Incentives
According to their website (checked 21 Feb 2026):
Welcome Offers
New players at PlayMagical can claim a deposit bonus that matches a percentage of their first deposit up to a set amount.
Conditions Explained
The welcome bonus comes with a 10x wagering requirement, meaning you must bet the bonus amount ten times over before you can withdraw any winnings from it. You have 30 days to meet that requirement. Winnings from the bonus are also capped at one times the bonus amount, so you can't withdraw more than the bonus value itself. Skrill and Neteller deposits don't qualify. This offer is also limited to five brands within the operator's network, so if you've claimed a similar offer elsewhere in the group it may not be available. Withdrawing before you've met the wagering requirement cancels any active or pending bonuses.
Ongoing Promotions
Existing players get a mix of recurring weekly promotions including random free spins via prize wheels on weekdays and weekends, a weekly free spins code offer, a seasonal cash leaderboard, and a featured game promotion.
SWEET25WKND500Conditions Explained
Most ongoing promotions require opting in and depositing with a promo code. The Mystery Box and Midweek Wheel of Prizes both require a minimum £20 deposit and run on specific days (Monday to Thursday, and Wednesdays respectively). The Weekend Wheel of Spins also needs a £20 minimum deposit and runs Friday to Sunday, once per day with code WKND500. Free spins from these wheel promotions are valid for 7 days and winnings carry a 10x wagering requirement that must be met within 7 days. The max you can withdraw from free spins winnings on these promotions is £20. The SWEET25 free spins code offer can be used up to 3 times between Thursday and Wednesday, also with a 10x wager on winnings within 7 days and a £20 withdrawal cap. The Viva La Valentine seasonal offer ran until 28 February and may have expired by the time you read this. The Cupid's Cash Clash leaderboard ran from 7 February to 21 February. Skrill and Neteller deposits are excluded from all promotions. Withdrawing at any point cancels all active bonuses.
Can You Trust PlayMagical?
Positive Signals
- Holds an active UKGC licence through its operator
- Uses an approved Alternative Dispute Resolution provider
Concerns
- Operator fined £1 million in May 2025 for safety failures
- Operator has a Trust Grade of F due to regulatory action
- Lacks key DNS security features for email and domain protection
UKGC Licence Status
ProgressPlay Limited holds several licences from the Gambling Commission, which cover the activities on PlayMagical. These include a Remote Casino licence for online slots and table games. It also has a General Betting Standard (Real Event) licence for sports betting and a Remote Bingo licence.
If you have a complaint about PlayMagical that you can't resolve with them directly, you can use an Alternative Dispute Resolution (ADR) service. The operator is registered with eCOGRA, an independent body that handles consumer disputes for free.
Regulatory Actions
The operator, ProgressPlay Limited, has a major regulatory action on its record. On 9 May 2025, the Gambling Commission imposed a £1 million financial penalty. The action was for breaches of anti-money laundering (AML) and social responsibility rules. The UKGC also issued a warning and required the operator to undergo a third-party audit.
Site Assessment
Licensed Operator
PlayMagical is operated by ProgressPlay Limited, a company that has held a UK gambling licence since November 2014. The company runs a large network of online gambling sites. Despite its long history, the operator's record is marked by a significant regulatory penalty for failing to meet licence conditions related to player safety and anti-money laundering.
This enforcement history is a key factor for consumers to consider. It shows that the regulator found serious issues with the operator's procedures for protecting customers and preventing financial crime.
Other Sites by ProgressPlay Limited
The operator, ProgressPlay Limited, runs a large number of other gambling websites, including 777bet.casino, BetStorm, and Betmorph Casino.
