Palms Gold
Palms Gold is an online casino operating under a UK Gambling Commission licence held by ProgressPlay Limited. The operator was fined £1,000,000 in May 2025 for anti-money laundering and social responsibility failures, giving it an F trust grade despite over a decade of licensing.
Website Preview
About
Palms Gold is an online casino at palmsgold.com, registered in September 2023. It's a whitelabel site, meaning it runs on the platform of its licensed operator rather than on infrastructure the brand owns outright. According to the site, it offers a variety of casino games to UK players.
The site is operated by ProgressPlay Limited, which has held a UK Gambling Commission licence since November 2014. The operator runs licences covering casino, general betting, and bingo products. It's one of a large number of brands that operate under ProgressPlay Limited's UKGC account.
In May 2025, the UKGC imposed a £1,000,000 financial penalty on ProgressPlay Limited for breaches of anti-money laundering and social responsibility code provisions. The Commission also attached an additional licence condition requiring a third-party audit. That enforcement action sits behind the operator's current F trust grade on Saferwager.
Features & Offerings
Incentives
According to their website (checked 22 Feb 2026):
Welcome Offers
New players at Palms Gold can claim a deposit bonus welcome offer that matches a percentage of their first deposit up to a set limit. It's a single welcome offer combining a cash bonus with the option of free spins.
Conditions Explained
This offer is for new players only. A wagering requirement of 10x means you must bet the bonus amount ten times before you can withdraw anything from it. Any winnings from free spins also carry a 10x wagering requirement, and those must be completed within 7 days. The bonus itself expires after 30 days. There's a maximum withdrawal cap of one times the original bonus amount from the cash bonus, and winnings from free spins are capped at £20. Skrill and Neteller deposits don't qualify. The offer is also limited across networks, so if you've claimed it on up to 4 other brands on the same network, you won't be eligible here. Requesting a withdrawal cancels any active or pending bonus.
Ongoing Promotions
Existing players get a mix of free spins offers spread across the week, including random prize wheels on Wednesdays and weekends, a recurring weekly free spins code, and occasional seasonal prize pools and leaderboard competitions.
SWEET25WKND500Conditions Explained
Most ongoing promotions require opting in and depositing with a promo code, and the minimum deposit where specified is £20. Wagering on free spin winnings is 10x and must be completed within 7 days. Free spins themselves expire within 7 days of being credited, and any prize wheel token is valid for just 24 hours. The maximum you can withdraw from free spin winnings across these offers is £20. Skrill and Neteller deposits are excluded from all promotions. Withdrawal requests will cancel any active or pending bonus. The 'Viva La Valentine' and 'Cupid's Cash Clash Leaderboard' promotions ran with fixed date ranges in February 2025 and may not be available now. Progressive jackpot games don't count towards leaderboard wagering.
Can You Trust Palms Gold?
Positive Signals
- UKGC licensed since November 2014 under ProgressPlay Limited
- SSL grade A with TLS 1.3 support
- ADR registered with eCOGRA, IBAS, and Resolver for dispute resolution
- Standard DNS email authentication in place: SPF, DKIM, and DMARC
Concerns
- £1,000,000 UKGC fine in May 2025 for AML and social responsibility failures
- Third-party audit condition attached to operator licence following enforcement
- Operator trust grade is F (score 49/100)
- Domain registered only in September 2023, giving it a short track record
- No CAA records or DNSSEC on the domain
What Users Say
No Trustpilot data is available for Palms Gold at this time.
UKGC Licence Status
The UKGC licences are held by ProgressPlay Limited, not by Palms Gold directly. The operator holds three active licences: a Remote Casino licence (granted November 2014), which permits online slots and table games; a General Betting Standard Real Event licence (granted December 2018), which covers betting on real-world sporting events; and a Bingo licence (granted August 2024). All three remain active with no expiry date recorded.
ProgressPlay Limited is registered with three Alternative Dispute Resolution providers: eCOGRA, IBAS, and Resolver. ADR registration means that if a complaint can't be resolved directly with the operator, players have access to an independent body to review the dispute. This is a UKGC licensing requirement.
Regulatory Actions
The UKGC took enforcement action against ProgressPlay Limited on 9 May 2025. The Commission found the operator had breached anti-money laundering code provisions and social responsibility requirements. The outcome was a £1,000,000 financial penalty, a formal warning, and an additional licence condition requiring an independent third-party audit of the operator's compliance processes.
Site Assessment
Licensed Operator
ProgressPlay Limited is the licensed operator behind Palms Gold. It has held UKGC account number 39335 since November 2014, giving it over eleven years of regulated operation in the UK market. The operator is categorised as mixed, covering casino, betting, and bingo products across a large portfolio of whitelabel brand sites.
Despite its licensing history, ProgressPlay Limited carries a Saferwager trust grade of F, driven by the £1,000,000 regulatory penalty imposed in 2025. The Commission's additional audit condition signals that oversight of the operator's compliance arrangements is ongoing.
Other Sites by ProgressPlay Limited
Palms Gold is one of many brands operating under ProgressPlay Limited's UKGC licence. Other active sites in the same operator group include 777Tigers, Ace Lucky Casino, BetStorm, and Betmorph Casino, among others. All share the same underlying licences and the same enforcement history.
