Luck City
Luck City is an online casino operating under a UK Gambling Commission licence held by ProgressPlay Limited. The operator has been licensed since November 2014 but received a £1 million regulatory penalty in May 2025 for anti-money laundering and social responsibility failures.
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About
Luck City, found at luckcity.com, is an online casino that claims to offer slots, table games, and live dealer options. It operates as a whitelabel site, meaning it runs on a third-party platform rather than its own proprietary technology. The domain has been registered since 2000, though the casino itself appears to be a more recent product.
The site is licensed in the UK through ProgressPlay Limited, which holds active Remote Casino, General Betting, and Bingo licences from the UK Gambling Commission. ProgressPlay Limited has been licensed since 1 November 2014, giving the operator over eleven years under UKGC oversight. That long licensing history is offset by a serious enforcement action that raises questions about the operator's compliance culture.
In May 2025, the UKGC imposed a £1,000,000 financial penalty on ProgressPlay Limited for breaches of anti-money laundering and social responsibility code provisions. The Commission also attached an additional licence condition requiring a third-party audit. That's a meaningful regulatory intervention, and consumers should factor it into any decision about playing on sites the operator runs.
Features & Offerings
Incentives
According to their website (checked 22 Feb 2026):
Welcome Offers
New players at Luck City can claim a deposit match bonus plus a set of free spins, giving them both extra funds and slot plays to start with.
Conditions Explained
The welcome offer requires a minimum first deposit. The bonus is a 25% match, meaning Luck City tops up your deposit by a quarter of what you put in. The free spins and bonus each carry a wagering requirement, which means you must bet the bonus amount a set number of times before you can withdraw any winnings from it. Winnings from the free spins have a shorter window to use than the deposit bonus itself. There's a cap on how much you can withdraw from this offer: winnings from the free spins are capped at £20, and the bonus conversion is capped at one times the bonus amount. Skrill and Neteller deposits don't qualify, and the offer counts towards a limit shared across five sites within the same network. Requesting a withdrawal cancels any active or pending bonuses.
Ongoing Promotions
Existing players at Luck City have a variety of recurring promotions to choose from, including daily and weekly free spin draws, a seasonal cash leaderboard, and a time-limited deposit bonus with a large potential upside.
SWEET25WKND500Conditions Explained
Most ongoing promotions require you to opt in and deposit using a promo code. Several promotions have a minimum deposit of £20. Free spin amounts from the Mystery Box and Wheel promotions are awarded randomly within stated ranges, so you won't know what you've won until after you deposit. Winnings from free spins across all ongoing offers must be wagered 10 times within 7 days, and the maximum you can withdraw from free spin winnings is £20. The Viva la Valentine offer has a 7-day window for both the bonus funds and free spins, with free spin winnings also capped at £20 and bonus winnings capped at one times the bonus amount. The Cupid's Cash Clash leaderboard tournament ran from 7 February to 21 February, so it may no longer be active. The Up to 75 Free Spins offer using code SWEET25 runs from Thursday to Wednesday and can be claimed up to three times. As with the welcome offer, Skrill and Neteller deposits are excluded across all promotions, and withdrawal requests void any active bonuses.
Can You Trust Luck City?
Positive Signals
- UKGC licensed since November 2014 — over 11 years of continuous licensing
- SSL grade A with TLS 1.3 support, indicating strong encryption
- Domain registered since 2000 — a long-established domain
- Three ADR providers registered: eCOGRA, IBAS, and Resolver for dispute resolution
- Active UKGC regulator status — licence not suspended or revoked
Concerns
- £1,000,000 UKGC financial penalty imposed in May 2025 for AML and social responsibility failures
- Third-party audit condition attached to the operator's licence following enforcement
- Operator trust grade F (score: 49) reflecting the enforcement impact
- No DKIM, DMARC, or DNSSEC — gaps in email authentication and domain security
- Whitelabel site — operated on a third-party platform, adding a layer of distance from direct accountability
What Users Say
No Trustpilot data is currently available for Luck City. The site doesn't appear to have a claimed Trustpilot profile or sufficient reviews to report on user sentiment.
Common Themes
Without review data, common themes can't be identified for this brand. The operator's broader portfolio includes brands with low trust scores on review platforms, which may reflect systemic issues.
Regulatory Context
The May 2025 UKGC enforcement against ProgressPlay Limited specifically cited social responsibility failures. While no user review data is available for Luck City to cross-reference, social responsibility breaches typically relate to how an operator handles at-risk customers, including self-exclusion and affordability checks. Consumers experiencing problems with those areas on any ProgressPlay site should contact the UKGC directly.
UKGC Licence Status
ProgressPlay Limited holds three active UKGC licences covering the full range of products Luck City offers. The Remote Casino licence, granted on 1 November 2014, permits online slots, table games, and live casino games. The General Betting Standard (Real Event) licence, granted on 17 December 2018, covers sports betting on real-world events. The Bingo licence, the most recently added, was granted on 23 August 2024. All three licences are currently active with no recorded expiry dates.
ProgressPlay Limited is registered with three Alternative Dispute Resolution providers: eCOGRA, IBAS (Independent Betting Adjudication Service), and Resolver. ADR registration means that if a complaint can't be resolved directly with the operator, players have access to a free, independent dispute service. Having three registered providers offers consumers a degree of flexibility in how they escalate complaints.
Regulatory Actions
ProgressPlay Limited has one recorded regulatory action. On 9 May 2025, the UK Gambling Commission imposed a £1,000,000 financial penalty after finding the operator had breached anti-money laundering requirements and social responsibility code provisions. In addition to the fine, the UKGC issued a formal warning and added a condition to the operator's licence requiring an independent third-party audit to verify compliance improvements. This is a significant enforcement outcome and places the operator in a heightened scrutiny position.
Site Assessment
Licensed Operator
Luck City is operated by ProgressPlay Limited, a multi-brand gambling company holding UKGC account number 39335. The operator first received its UK licence on 1 November 2014 and has since expanded its licence portfolio to include casino, sports betting, and bingo products. With over eleven years of UKGC licensing, ProgressPlay Limited runs a large number of whitelabel casino brands in the UK market.
Despite that licensing tenure, the operator's regulatory standing is currently poor. The UKGC's May 2025 enforcement action, which resulted in a seven-figure penalty and an attached audit condition, drops the operator's trust grade to an F (score: 49). Consumers researching Luck City should treat this enforcement history as a material factor when deciding whether to open an account.
Other Sites by ProgressPlay Limited
ProgressPlay Limited operates a large portfolio of whitelabel casino brands under the same UKGC licences. Other active sites by the operator include BetStorm, Betmorph Casino, and Ace Lucky Casino, among others. Any enforcement action or compliance concern at the operator level applies equally across all brands it runs.
