Betano
Betano is an online gambling site operated by ProgressPlay Limited under a UK Gambling Commission licence. The operator was hit with a £1 million regulatory penalty in 2025 for anti-money laundering and social responsibility failures, and holds an F trust grade.
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About
Betano operates at betarno.com as a whitelabel site, meaning it runs on a third-party platform rather than its own proprietary technology. According to the site, it offers slots, live casino games, a sportsbook, and virtual sports, along with safer gambling tools such as deposit limits and self-exclusion. The site claims to provide 24/7 live chat support and an integrated sports and casino wallet.
The site is licensed through ProgressPlay Limited, which has held a UKGC licence since 1 November 2014. That's over eleven years of continuous licensing, covering casino, sports betting, and bingo products. But a long licensing history doesn't insulate an operator from scrutiny, and ProgressPlay Limited's record has a significant blemish.
In May 2025, the UK Gambling Commission imposed a £1,000,000 financial penalty on ProgressPlay Limited after finding breaches of anti-money laundering and social responsibility code provisions. The Commission also attached an additional licence condition requiring a third-party audit, which means the operator is now under heightened regulatory oversight.
Features & Offerings
Key Offerings
- Slots
- Live casino
- Sportsbook
- Virtuals
Main Features
- Full UKGC remote licence
- 24/7 live chat support
- Integrated sportsbook and casino wallet
- Safer gambling tools including deposit limits and self-exclusion
Incentives
According to their website (checked 22 Feb 2026):
Welcome Offers
New players get a free bet offer after placing qualifying bets, with a low wagering requirement on winnings.
Conditions Explained
The free bet is a one-time stake, meaning you can't withdraw it as cash and only any winnings are yours to keep. The wagering requirement is 1x, which means you must bet the winnings once before withdrawing. There's a maximum withdrawal of £200 from winnings, and the free bet expires after 7 days. Skrill and Neteller deposits don't qualify. Requesting a withdrawal cancels any active bonuses, so make sure you've used any offer before cashing out.
Ongoing Promotions
Existing players have access to sport-specific cashback offers across football, tennis, snooker, rugby, and boxing, plus a free bet for Champions League matches and an automatic accumulator boost.
EPLCExpires 28 Feb 2026ACEExpires 28 Feb 2026CHAMPIONSExpires 25 Feb 2026FIGHTExpires 22 Feb 2026BAULKExpires 28 Feb 2026GOALExpires 28 Feb 2026Conditions Explained
The cashback offers on football, tennis, snooker, and rugby each return 10% of net deposit losses, capped at £500, and require depositing with the relevant promo code. The Boxing Cashback Series pays 15% but has no stated cap. The Champions League free bet requires a £25 minimum deposit using code CHAMPIONS, carries a 1x wagering requirement on winnings, and is locked to Champions League events only with a £200 maximum conversion. The Acca Super Boost is automatic on 3+ fold accas with a minimum £5 stake and can boost winnings by up to 100%, with a maximum win of £10,000. All offers exclude Skrill and Neteller deposits, and withdrawal requests void any active bonuses.
Can You Trust Betano?
Positive Signals
- UKGC licensed since 2014 with over 11 years of continuous licensing
- Three active UKGC licences covering casino, sports betting, and bingo
- ADR registered with eCOGRA, IBAS, and Resolver for independent dispute resolution
Concerns
- £1 million UKGC penalty in May 2025 for AML and social responsibility failures
- Operator trust grade: F with a score of 49 out of 100
- Domain score: F (10/100) with no SSL data, no DNS security protections, and no WHOIS transparency
- Third-party audit condition attached to licence following 2025 enforcement action
- Only 1 Trustpilot review recorded, rated 1 star, citing withdrawal difficulties and deposit charges
What Users Say
Betano has a 3.2 score on Trustpilot from just one recorded review. That's far too small a sample to draw firm conclusions, but the single available review is sharply negative.
Common Themes
The one recorded Trustpilot review raises complaints about deposit charges (reportedly 15%) and serious difficulties completing withdrawals. Customer service is cited as making the situation worse rather than resolving it.
Regulatory Context
The sole Trustpilot review complains about withdrawal difficulties and unexpected charges on deposits. That sits alongside the 2025 UKGC enforcement, which found failures in social responsibility code provisions. Social responsibility obligations include fair treatment of customers around financial transactions. While the Commission's action focused on AML and social responsibility broadly, the user's reported experience of withdrawal obstruction is consistent with the type of conduct that draws regulatory scrutiny. The connection isn't direct, but it's worth noting.
Sample Reviews
"Scammers!!! For first they are charged for deposit 15%!!!!! Crazy withdrawal make is coming to not impossible if want asked about help from costumer services, well problem makes more worse than was. Not recommended at all!!!"
"Scammers!!! For first they are charged for deposit 15%!!!!! Crazy withdrawal make is coming to not impossible if want asked about help from costumer services, well problem makes more worse than was. Not recommended at all!!!"
Source: Trustpilot
UKGC Licence Status
ProgressPlay Limited holds three active UK Gambling Commission licences. The Remote Casino licence (granted 1 November 2014) permits online slots and table games. The General Betting Standard licence (granted 17 December 2018) covers real-event sports betting. A Bingo licence was added on 23 August 2024. All three licences are currently active with no expiry dates recorded.
ProgressPlay Limited is registered with three Alternative Dispute Resolution providers: eCOGRA, IBAS, and Resolver. ADR schemes give consumers a way to escalate complaints that can't be resolved directly with the operator, providing an independent channel for disputes over payments, bonuses, or account decisions.
Regulatory Actions
On 9 May 2025, the UK Gambling Commission imposed a £1,000,000 financial penalty on ProgressPlay Limited after finding breaches of anti-money laundering and social responsibility code provisions. The Commission also issued a formal warning and attached an additional licence condition requiring a third-party audit of the operator's practices. This is a significant regulatory action and places the operator under continued supervision.
Site Assessment
Licensed Operator
ProgressPlay Limited is the UKGC-licensed operator behind Betano. The company has held its remote operating licence since 1 November 2014, giving it over eleven years of licensing history across casino, sports betting, and bingo categories. Its operator trust score currently stands at 49 out of 100, placing it in the F grade band. The 2025 financial penalty is the primary driver of that low standing. The operator is classed as an active licensee but is subject to enhanced oversight following the enforcement action.
Other Sites by ProgressPlay Limited
ProgressPlay Limited operates a large number of other UKGC-licensed sites. Among those on the same licence are BetStorm, Betmorph Casino, Casimpo Casino, and Booming Casino, along with several others. The enforcement action and audit condition from 2025 apply to the operator as a whole, so they affect all brands on the licence.
