Casino Palace
Casino Palace is an online casino operating on a white-label platform under the licence of ProgressPlay Limited, which has held a UKGC Remote Casino licence since November 2014. In May 2025, ProgressPlay Limited received a £1,000,000 regulatory penalty for anti-money laundering and social responsibility failures, which places the operator's trust standing at grade F.
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About
Casino Palace is an online gambling site at casinopalace.com. It operates as a white-label brand, meaning the platform is built and licensed through a third-party operator rather than holding its own licence. The site has been registered since 1997, giving the domain over 28 years of history, though the current brand and platform arrangement may differ from earlier versions of the site.
The site's licences are held by ProgressPlay Limited, which has been authorised by the UK Gambling Commission since November 2014. The operator holds three active licences covering casino gaming, general betting, and bingo, so Casino Palace can offer a range of gambling products under those permissions. According to the website, the site provides slots, table games, and live dealer options, though these are self-reported claims rather than independently verified details.
Consumers should be aware that ProgressPlay Limited received a £1,000,000 financial penalty from the UKGC in May 2025 for breaching anti-money laundering rules and social responsibility code provisions. The Commission also attached an additional licence condition requiring a third-party audit. That enforcement record is material when assessing the operator behind this brand.
Features & Offerings
Can You Trust Casino Palace?
Positive Signals
- UKGC-licensed operator since November 2014, with over 11 years of continuous authorisation
- Three active licences covering casino, betting, and bingo
- Domain registered since 1997, one of the older domains in the UK gambling space
- eCOGRA registered for Alternative Dispute Resolution
- SSL grade A with TLS 1.3 support
Concerns
- £1,000,000 financial penalty imposed on ProgressPlay Limited in May 2025 for AML and social responsibility failures
- Additional licence condition requiring a mandatory third-party audit attached by the UKGC
- No DNS security measures in place (SPF, DKIM, DMARC, DNSSEC all absent)
- Operator trust grade is F (score 49), reflecting serious regulatory concerns
What Users Say
There are no Trustpilot reviews on record for Casino Palace at this time, so no user sentiment data is available.
Source: Trustpilot
UKGC Licence Status
The licences for Casino Palace are held by ProgressPlay Limited. The operator holds a Remote Casino licence (granted November 2014), which permits online slots, table games, and live casino products. It also holds a General Betting Standard Real Event licence (granted December 2018) covering sports and event betting, and a Bingo licence (granted August 2024) for online bingo products. All three licences are currently active.
Casino Palace is registered with eCOGRA for Alternative Dispute Resolution (ADR). ADR is a free, independent service that UK-licensed gambling operators must provide, allowing players to escalate unresolved complaints to a third party if the operator's own complaints process doesn't resolve them.
Regulatory Actions
In May 2025, the UK Gambling Commission found that ProgressPlay Limited had breached anti-money laundering code provisions and social responsibility requirements. The Commission imposed a £1,000,000 financial penalty, issued a formal warning, and attached an additional condition to the operator's licence requiring an independent third-party audit to verify compliance going forward. This is a significant regulatory action that affects all brands operating under this operator's licence, including Casino Palace.
Site Assessment
Licensed Operator
ProgressPlay Limited is the UK Gambling Commission-licensed operator behind Casino Palace. It has held its Remote Casino licence since November 2014, giving it over 11 years of licensed history in the UK market. The operator runs a mixed-category portfolio, meaning it holds authorisation across casino, betting, and bingo verticals. No Companies House data is linked in the UKGC register for this operator, so independent corporate verification is limited to the Commission's own records. The £1,000,000 penalty imposed in May 2025 represents a material mark against its regulatory standing, and the attached audit condition means the operator is under active scrutiny.
Other Sites by ProgressPlay Limited
This operator also runs 12 other licensed gambling sites: