Betrino
Betrino is an online sports betting and casino site operated by ProgressPlay Limited under a UK Gambling Commission licence. The operator has been licensed since November 2014 but was hit with a £1,000,000 fine in May 2025 for anti-money laundering and social responsibility failures, earning a trust grade of F. Trustpilot reviews from customers are overwhelmingly negative, with a score of 1.7 from 41 reviews.
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About
Betrino is an online gambling site at betrino.com, offering sports betting alongside casino games including slots, live casino, and bingo. It's a whitelabel site, meaning it runs on a shared platform rather than its own proprietary technology. The domain was registered in May 2023, giving it a relatively short track record compared with longer-established UK gambling brands.
According to their website, Betrino claims to offer a 200% welcome bonus up to £50, a rewards programme, and over 2,550 games, with payment options including Visa, Mastercard, PayPal, Apple Pay, and Trustly. These are marketing claims from the operator and aren't independently verified. The site states it carries both UK Gambling Commission and Malta Gaming Authority licensing, though only the UKGC data is covered here.
The site is operated by ProgressPlay Limited, which holds active UKGC licences covering casino, general betting, and bingo. Despite over eleven years of licensing, ProgressPlay Limited received a £1 million regulatory penalty in May 2025 for serious AML and social responsibility breaches. That enforcement history weighs heavily on the operator's trust standing.
Features & Offerings
Key Offerings
- Slots
- Live casino
- Sports betting
- Table games
- Bingo
Main Features
- 200% welcome bonus up to £50
- Mobile compatibility
- Rewards programme
- Live chat support
- Over 2,550 games
Can You Trust Betrino?
Positive Signals
- UKGC-licensed operator since November 2014
- Active Casino, Betting, and Bingo licences
- eCOGRA registered as Alternative Dispute Resolution provider
- SSL grade A with TLS 1.3 support via Cloudflare
Concerns
- £1,000,000 fine in May 2025 for AML and social responsibility breaches
- Operator trust grade: F (score 49/100)
- Trustpilot score 1.7 from 41 reviews, with widespread withdrawal complaints
- No DNS security protections: SPF, DKIM, DMARC, CAA, and DNSSEC all absent
- Domain registered May 2023 — under 3 years old, limited track record
- UKGC third-party audit condition attached to operator's licence post-penalty
What Users Say
Betrino scores 1.7 out of 5 on Trustpilot from 41 reviews. The platform has not claimed its Trustpilot profile, meaning it hasn't responded to any customer feedback. The vast majority of reviews are one-star, with no positive reviews present in the available data.
Common Themes
The dominant complaint theme is withdrawal delays, with multiple customers reporting accounts being restricted or closed after winning, with funds withheld. Several reviewers describe being asked for excessive documentation that delayed or prevented payouts. Bonus non-delivery is a secondary theme, with customers reporting welcome bonuses and free spins not being credited after qualifying deposits.
Regulatory Context
The pattern in Trustpilot reviews closely mirrors the regulatory failures the UKGC found in May 2025. The £1 million fine covered AML and social responsibility breaches. Customer complaints about verification delays, account restrictions after wins, and funds being withheld are consistent with weaknesses in both AML processes (excessive documentation demands without explanation) and social responsibility obligations (account closures without adequate communication). The two datasets point to the same underlying compliance gaps. The mandatory third-party audit attached to ProgressPlay Limited's licence was a direct response to these failures.
Sample Reviews
"Do not use this company. They withhold withdrawals for days, request a ridiculous amount of documentation and do not pay out. Avoid at all costs."
"Please stay away from this bookie, they are happy to take your money but when you request withdrawal they do verifications for more then a week and is still pending even though I send everything."
Source: Trustpilot
UKGC Licence Status
ProgressPlay Limited holds three active UKGC licences on behalf of Betrino. The Remote Casino licence (granted November 2014) permits online slots, live casino, and table games. A General Betting Standard (Real Event) licence, granted December 2018, covers sports betting on real-world events. A Bingo licence, granted August 2024, is the most recent addition, authorising online bingo products. All three licences are currently listed as active on the UKGC register.
Betrino is registered with eCOGRA as its Alternative Dispute Resolution provider. ADR gives customers a route to escalate unresolved complaints to an independent body outside of the operator, without needing to go to court. Registration was verified in February 2026.
Regulatory Actions
On 9 May 2025, the UK Gambling Commission imposed a £1,000,000 financial penalty on ProgressPlay Limited following an investigation that found breaches of anti-money laundering and social responsibility code provisions. Alongside the fine, the Commission issued a formal warning and attached an additional condition to the operator's licence requiring an independent third-party audit. This is a serious regulatory outcome. The audit condition means ProgressPlay Limited is under heightened scrutiny, and customers of Betrino should be aware that the platform's operator has recently failed key compliance standards.
Site Assessment
Licensed Operator
ProgressPlay Limited is the UKGC-licensed operator behind Betrino. The company has held a remote casino licence since November 2014, giving it over eleven years of continuous UK licensing. It operates across the casino, sports betting, and bingo product categories. No UK Companies House data is available in UKGC records for this operator, so corporate structure details such as registered address and directorship can't be confirmed here.
The operator's trust score sits at 49 out of 100, earning a grade of F. That rating is driven by an enforcement score of zero following the May 2025 penalty. Despite long years of licensing, the AML and social responsibility failures found by the regulator are serious, and the mandatory audit condition signals that trust has not yet been rebuilt.
Other Sites by ProgressPlay Limited
This operator also runs 12 other licensed gambling sites:
