BetDukes
BetDukes is an online sportsbook and casino operating on a whitelabel platform, licensed under ProgressPlay Limited. The operator received a £1,000,000 regulatory fine in 2025 for anti-money laundering and social responsibility failures, and the brand carries a Trustpilot score of 1.7 from 36 reviews.
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About
BetDukes launched as an online betting brand in 2020, offering sports betting and casino games. It runs as a whitelabel site, meaning it operates on the platform of ProgressPlay Limited rather than under its own technical infrastructure. The site claims to offer a Rewards Club and a broad range of football betting options, though those are marketing claims from the brand itself.
The domain has been registered since 11 February 2020 and is covered by an active UKGC licence through its operator. BetDukes holds an A-grade SSL certificate and uses TLS 1.3 encryption, so connections to the site are technically secure. DNS email authentication is only partially in place, with an SPF record present but no DKIM or DMARC.
Consumer sentiment on Trustpilot is overwhelmingly negative, with a score of 1.7 out of 10 from 36 reviews. Complaints focus heavily on withheld winnings, failed withdrawals, and disputed bonus terms. That customer feedback sits against a backdrop of a £1,000,000 fine imposed on the operator in 2025.
Features & Offerings
Key Offerings
- Sports betting
Main Features
- Rewards Club
- Wide range of football betting options
Can You Trust BetDukes?
Positive Signals
- UKGC licensed under ProgressPlay Limited, an operator active since 2014
- A-grade SSL certificate with TLS 1.3 support
- Registered with eCOGRA for Alternative Dispute Resolution
- Domain registered since 2020 with public WHOIS
Concerns
- £1,000,000 financial penalty imposed on operator ProgressPlay Limited in May 2025 for AML and social responsibility breaches
- Trustpilot score of 1.7 from 36 reviews, with widespread withdrawal complaints
- Operator trust grade of F (score 49)
- DNS security gaps: no DKIM, DMARC, DNSSEC, or CAA records
What Users Say
BetDukes has a Trustpilot score of 1.7 out of 10 from 36 reviews. The rating is among the lowest in the UK online betting space. The brand doesn't appear to have claimed its Trustpilot page.
Common Themes
The dominant complaint themes are withheld winnings and refused withdrawals, disputed bonus terms (particularly the £10 deposit / £40 free bet promotion), and unhelpful customer support. Several reviewers report being unable to find a withdrawal function on the site at all.
Regulatory Context
The pattern of withdrawal complaints from users lines up directly with the UKGC's findings against ProgressPlay Limited. The 2025 enforcement action cited failures in social responsibility code provisions, which include obligations around fair customer treatment. Users describing funds being held or withdrawal buttons being absent are consistent with the kind of conduct that triggers social responsibility breaches. The £1,000,000 penalty and the third-party audit condition suggest the UKGC found systemic problems, not isolated incidents.
Sample Reviews
"Still waiting for my withdrawal of over £100. I have contacted the so called support team every day for over a week. They are useless."
"After doing a bit more digging - there is literally not even a button to withdraw! Whenever you press cashier it only allows deposits."
Source: Trustpilot
UKGC Licence Status
BetDukes operates under licences held by ProgressPlay Limited. The operator holds three active UKGC licences: a Remote Casino licence (granted 1 November 2014), which permits online slots and table games; a General Betting Standard licence for real events (granted 17 December 2018), covering sports and event wagering; and a Bingo licence (granted 23 August 2024). All three are currently active with no recorded expiry dates.
BetDukes is registered with eCOGRA as its Alternative Dispute Resolution provider. ADR schemes give consumers a route to escalate unresolved complaints beyond the operator itself, independently of the UKGC. Registration was verified on 18 February 2026.
Regulatory Actions
On 9 May 2025, the UK Gambling Commission imposed a £1,000,000 financial penalty on ProgressPlay Limited, the operator behind BetDukes. The Commission found the company had breached anti-money laundering (AML) requirements and social responsibility code provisions. In addition to the financial penalty, the UKGC issued a formal warning and attached an extra condition to the operator's licence, requiring a third-party audit of its practices.
Site Assessment
Licensed Operator
ProgressPlay Limited is the UKGC-licensed operator responsible for BetDukes. The company has held a gambling licence since 1 November 2014, giving it over 11 years of continuous licensing in the UK market. It operates across casino, betting, and bingo product categories. No Companies House data is available in the UKGC public register for this entity.
Despite its licensing history, ProgressPlay Limited's regulatory standing has deteriorated. The £1,000,000 penalty in 2025 reduced its enforcement score to zero and pulled its overall trust grade to F. An operator trust score of 49 out of 100 puts it among the lower-rated operators in the UK market.
Other Sites by ProgressPlay Limited
This operator also runs 12 other licensed gambling sites:
