888poker
888poker is an online poker site operated by 888 UK Limited. The operator has been licensed in the UK since 2014 but has a history of regulatory penalties from the Gambling Commission for compliance failures.
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About
888poker is an online poker brand operated by 888 UK Limited. The operator holds an active licence from the UK Gambling Commission (UKGC), first granted on 1 November 2014. The website focuses on poker games and tournaments, including Texas Hold'em and Omaha.
According to its website, 888poker claims to be one of the world's largest and most reliable poker networks with over 10 million members. It promotes a safe and secure environment for players. However, the operator has faced multiple regulatory actions from the UKGC, including financial penalties for failures related to social responsibility and customer identification.
Incentives
According to their website (checked 18 Feb 2026):
Welcome Offers
New players get a single deposit-match welcome bonus that grants funds as Tournament Tickets rather than cash, making it aimed squarely at poker players.
NEW888Conditions Explained
The bonus isn't paid as withdrawable cash. It's issued as Tournament Tickets, which are credits that let you enter poker tournaments. Tickets are released gradually over 7 days, and each one expires 24 hours after it's granted, so you need to be actively playing during that week to use them. Any FreePlay credit is valid for 14 days and can only be used on selected games. Wagering requirements apply and vary depending on which game you play, meaning you may need to bet a certain amount with the bonus before any winnings become withdrawable. The full conditions aren't published with the offer itself, so it's worth reading 888poker's complete terms before depositing.
Can You Trust 888poker?
Positive Signals
- Operated under a UKGC licence since 2014
- Domain registered for over 20 years
- Uses an approved Alternative Dispute Resolution provider
Concerns
- Operator fined £86,843 in November 2025 for self-exclusion failures
- Operator fined £33,075 in August 2025 for customer identification failures
- Operator fined £23,000 in August 2024 for allowing credit card use
- Very low user review scores on Trustpilot
What Users Say
User feedback for 888poker is overwhelmingly negative. On Trustpilot, the brand has a 'Bad' rating of 1.2 out of 5 stars from over 1,600 reviews. This indicates widespread customer dissatisfaction.
Common Themes
Common complaints focus on difficulties withdrawing funds, unresponsive and unhelpful customer service, and problems with account verification. Some users also express beliefs that the games are unfair or 'rigged'.
Regulatory Context
There's a clear link between user complaints and the operator's regulatory record. Customers report major issues with identity verification and account management, which aligns with the UKGC's £33,075 fine against 888 UK Limited for failing to properly identify customers. The repeated complaints about poor customer service and account handling reflect the systemic issues identified in the regulator's enforcement actions.
Sample Reviews
"My account was closed in error by 888 on 5th Jan. I have sent many emails and received ticket numbers but no response There are funds in the account. The contact number is in Arabic and Help Centre not available on app. What a terrible site!"
"Do not use 888. I have won games but the money hasn't been put into my account. This has happened a few times. There is no way to contact them. All you can get is a useless robot. I have withdrawn all of my money and deleted the app and will never use them again."
Source: Trustpilot
UKGC Licence Status
The operator, 888 UK Limited, holds four active UKGC licences. These permit it to offer online casino games (Casino), online bingo (Bingo), and betting on real and virtual events (General Betting Standard - Real Event and General Betting Standard - Virtual Event). These licences allow 888poker to legally provide its gambling services to customers in Great Britain.
If you have a complaint about 888poker that you can't resolve directly, you can use an Alternative Dispute Resolution (ADR) service. The operator is registered with eCOGRA and IBAS, which are independent bodies approved by the UKGC to handle consumer disputes impartially.
Regulatory Actions
The operator, 888 UK Limited, has a history of regulatory enforcement. On 18 November 2025, the UKGC imposed a financial penalty of £86,843 for breaches of social responsibility rules related to self-exclusion. The company was also fined £33,075 on 7 August 2025 for failing to properly identify customers across its group companies. Previously, it received a £23,000 fine on 19 August 2024 for breaching rules on the use of credit cards.
Site Assessment
Licensed Operator
888poker is run by 888 UK Limited, a company that has been licensed by the UKGC since 2014. This operator is part of the global 888 Holdings group and runs a large number of gambling websites in the UK.
Despite its long history, 888 UK Limited has a poor regulatory record. The UKGC has repeatedly fined the company for failing to meet its licence conditions, particularly around protecting vulnerable customers and identifying players correctly. These actions raise questions about the operator's compliance standards.
Other Sites by 888 UK Limited
The operator 888 UK Limited also runs several other well-known gambling sites, including 888casino, 888 Sport, 777 Casino, and Foxy Bingo.
