888casino
888casino is an online casino brand operated by 888 UK Limited. The operator holds an active UKGC licence but has a history of regulatory penalties for social responsibility and anti-money laundering failures.
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About
888casino is an online gambling website operated by 888 UK Limited. The operator holds an active licence from the Gambling Commission (UKGC), first issued on 1 November 2014, allowing it to offer services to customers in Great Britain. This makes the operator legally responsible for the site's regulatory compliance.
According to its website, 888casino claims to be a long-standing brand established in 1997 with over 2,000 games. The site states it offers a wide selection of slots, table games, progressive jackpots, and a live casino. It also promotes exclusive in-house games and 24/7 customer support. These are marketing claims and should be considered alongside the operator's official regulatory record.
Features & Offerings
Key Offerings
- Slots
- Live casino
- Table games
- Poker
Main Features
- Over 2000 games
- Exclusive in-house games
- Progressive jackpots
- Mobile compatible
- 24/7 customer support
- Award winning
Incentives
According to their website (checked 18 Feb 2026):
Welcome Offers
New players at 888casino can choose between two different free spins offers. Both are activated by making a first deposit and placing a wager.
WELCOME200FSExpires 31 Mar 2026WELCOME100FSConditions Explained
It's important to know that deposits made with NETELLER or Skrill aren't eligible for either offer. The main difference is in the winnings. The 200 free spins offer pays out in cash but has a low withdrawal cap of £50. The 100 free spins offer pays winnings as a bonus, but it has a much higher withdrawal limit of £300. For both deals, you must use the free spins within 7 days or they'll expire.
Ongoing Promotions
For existing players, 888casino provides a daily prize wheel for a chance to win rewards. There's also a loyalty program where players earn points that can be converted into cash.
Conditions Explained
To use the daily prize wheel, you must have a lifetime deposit total of at least £10. If you win a bonus prize, it comes with a 5x wagering requirement. This means you have to bet five times the bonus amount before you can withdraw any winnings from it. All prizes from the wheel must be claimed within 24 hours.
Can You Trust 888casino?
Positive Signals
- Holds an active UKGC licence
- Domain registered since 2001
- Uses eCOGRA and IBAS for dispute resolution
Concerns
- Operator fined £86,843 in November 2025 for self-exclusion failures
- Operator fined £33,075 in August 2025 for customer identification failures
- Operator fined £23,000 in August 2024 for allowing credit card use
- Operator has a Saferwager Trust Grade of F
What Users Say
On Trustpilot, 888casino has a very low rating of 1.3 out of 5 from over 2,600 reviews. The vast majority of user feedback is negative, pointing to widespread customer dissatisfaction.
Common Themes
Common complaints focus on significant withdrawal delays, unhelpful customer service, and technical problems with the website and games.
Regulatory Context
User complaints about poor customer service and account handling align with the operator's regulatory record. For example, the UKGC fined 888 UK Limited for failures in identifying customers and managing self-exclusion. These are the types of back-office processes that often lead to the account-related frustrations reported by users.
Sample Reviews
"Didn't honour free spins upon first deposit... When I spoke to customer service they just repeatedly told me that I hadn't used the code, and that they couldn't do anything about it, despite me knowing full well that I did."
"Horrible customer service and they refused to give me my money back, they sent me through 8 different customer service reps and the just cancelled the conversation"
Source: Trustpilot
UKGC Licence Status
The operator, 888 UK Limited, holds several active licences from the UKGC. These include a Casino licence for online slots and table games, a Bingo licence, and both Real Event and Virtual Event Betting licences for sports and virtual sports betting. This combination allows the company to offer a full range of online gambling products.
If a customer has a complaint they can't resolve with the operator, they can use an Alternative Dispute Resolution (ADR) service. 888 UK Limited is registered with both eCOGRA and IBAS. These are independent bodies that review disputes between consumers and gambling companies.
Regulatory Actions
The operator, 888 UK Limited, has faced multiple regulatory actions. In November 2025, the UKGC imposed a financial penalty of £86,843 for breaches related to self-exclusion. The company was also fined £33,075 in August 2025 for failing to properly identify customers across its brands and £23,000 in August 2024 for breaches of credit card rules. Although the operator self-reported these issues, the repeated actions show a pattern of compliance failures.
Site Assessment
Licensed Operator
888 UK Limited is the company that holds the UKGC licence for 888casino. It has been licensed to operate in Great Britain since November 2014. As the licensed entity, 888 UK Limited is directly accountable to the regulator for ensuring that all its brands, including 888casino, follow UK gambling laws and licence conditions.
Other Sites by 888 UK Limited
888 UK Limited operates several other well-known gambling brands, including 777 Casino, 888 Sport, and Foxy Bingo.
