21LuckyBet Casino
21LuckyBet Casino is an online casino, sportsbook and bingo site operating on the ProgressPlay Limited platform. The operator has been UKGC-licensed since 2014 but received a £1 million regulatory penalty in May 2025 for anti-money laundering and social responsibility failures, raising serious concerns about the company's compliance standards.
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About
21LuckyBet Casino is a UK-facing gambling site at 21luckybet.com, covering slots, live casino tables, sports betting and bingo. It's a whitelabel product built on the ProgressPlay Limited platform, meaning the site shares its underlying technology and licensing infrastructure with other brands in the same group. The site states it offers over 1,000 games alongside a full sportsbook spanning 30 or more sports.
The site claims to offer a 100% welcome bonus up to £200, a rewards programme with missions, and responsible gaming tools including GAMSTOP integration. These are the operator's own marketing claims and haven't been independently verified. Customer reviews on Trustpilot tell a different story, with recurring complaints about bonus terms, withdrawal delays, and difficulty reaching support.
The domain was registered in June 2021, giving it roughly four and a half years of history. Its SSL certificate is rated A grade and the site runs behind Cloudflare's CDN, though DNS security is incomplete, with SPF in place but no DKIM, DMARC or DNSSEC configured.
Features & Offerings
Key Offerings
- Slots
- Live casino
Main Features
- UKGC licensed
- 100% up to £200 welcome bonus
- Mobile-friendly site
- Rewards program with missions
- Responsible gaming tools including GAMSTOP
Can You Trust 21LuckyBet Casino?
Positive Signals
- UKGC-licensed operator since 2014 — over 11 years of continuous licensing
- A-grade SSL certificate from GlobalSign with TLS 1.3 support
- eCOGRA registered as Alternative Dispute Resolution provider
- Bingo, casino and betting licences all currently active
Concerns
- £1 million financial penalty imposed on 9 May 2025 for AML and social responsibility failures
- Operator trust grade: F (score 49/100) — reflects enforcement history
- Trustpilot score 1.90 out of 5 from 41 reviews, with widespread complaints about withheld bonuses and non-payment
- Third-party compliance audit required by UKGC as a licence condition following the 2025 penalty
- DNS security gaps — no DKIM, DMARC or DNSSEC configured
What Users Say
21LuckyBet Casino scores 1.90 out of 5 on Trustpilot from 41 reviews. The available sample is almost entirely one-star ratings. Themes include complaints about bonuses not being honoured, slow or blocked withdrawals, and poor customer support. No positive reviews appear in the sampled data.
Common Themes
The most common complaints in reviews cover three areas: bonus misrepresentation (customers receiving different bonuses than advertised, or none at all), withdrawal problems (long delays, repeated verification requests, non-payment), and unreachable or unhelpful customer support (broken live chat, slow responses, generic replies).
Regulatory Context
There's a clear overlap between what users report and what the UKGC found. The May 2025 enforcement action cited social responsibility failures, which can include how operators handle customer interactions and complaint resolution. Multiple Trustpilot reviews describe situations where customers won money but were denied payouts or had their accounts restricted, which aligns with the types of customer protection failures that social responsibility provisions are designed to prevent. The mandatory third-party audit condition suggests the UKGC wants independent confirmation that these practices have changed.
Sample Reviews
"Do not play on here. They won't pay you out. I played on their sports book and won and they claimed I was part of a group, then that I broke their T&C, and then after that I was using a VPN. Complete garbage."
"Very very slow withdrawals. No withdrawals get processed at weekends so if u withdraw Wednesday or Thursday u will be waiting will Monday or Tuesday. If this was improved the site would be ok if a little slow at times."
Source: Trustpilot
UKGC Licence Status
The operator ProgressPlay Limited holds three active UKGC licences covering this site. The Remote Casino licence, granted on 1 November 2014, authorises online slots and table games. The General Betting Standard (Real Event) licence, granted on 17 December 2018, covers sports betting markets. A Bingo licence was added on 23 August 2024. All three are currently active with no expiry dates recorded.
21LuckyBet Casino is registered with eCOGRA as its Alternative Dispute Resolution provider. ADR schemes give consumers a formal route to challenge decisions made by an operator — such as disputed withdrawals or bonus denials — without going to court. Registration with eCOGRA is a UKGC requirement for licensed operators.
Regulatory Actions
On 9 May 2025, the UK Gambling Commission imposed a £1,000,000 financial penalty on ProgressPlay Limited after finding breaches of anti-money laundering and social responsibility code provisions. The Commission also issued a formal warning and attached an additional licence condition requiring a third-party audit of the operator's compliance arrangements. This is a serious regulatory outcome that directly affects consumer confidence in all brands operating on the ProgressPlay platform, including 21LuckyBet Casino.
Site Assessment
Licensed Operator
ProgressPlay Limited is the UKGC-licensed operator behind 21LuckyBet Casino. The company has held a UK gambling licence since 1 November 2014, giving it over 11 years of licensing history. It operates as a whitelabel platform provider, meaning it powers multiple gambling brands under a single licensing structure. No UK Companies House data is recorded in the available data for this entity.
Despite the long licensing history, ProgressPlay Limited's regulatory standing is poor. Its operator trust score sits at 49 out of 100 (grade F), driven entirely by the £1 million penalty received in May 2025. The UKGC's imposition of a mandatory third-party audit signals that the regulator isn't satisfied with the operator's self-reported compliance improvements.
Other Sites by ProgressPlay Limited
This operator also runs 12 other licensed gambling sites:
