21Bets Casino
21Bets Casino is an online casino operated by ProgressPlay Limited, a UKGC-licensed operator since November 2014. The operator was hit with a £1,000,000 financial penalty in May 2025 for anti-money laundering and social responsibility failures, which is a serious concern for anyone considering this site.
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About
21Bets Casino is an online gambling site offering slots and live casino games to UK players. It's operated by ProgressPlay Limited, which has held a UKGC casino licence since 1 November 2014. The operator describes the site as providing a "fresh" gambling experience with fast payouts and a mobile-first design, though these are marketing claims rather than verified facts.
The operator's regulatory record is a significant concern. In May 2025, the UK Gambling Commission found ProgressPlay Limited had breached anti-money laundering code provisions and social responsibility requirements. The resulting penalty was a £1 million fine, a formal warning, and an additional licence condition requiring a third-party compliance audit. That's a serious outcome for an operator that has been licensed for over a decade.
Features & Offerings
Key Offerings
- Slots
- Live casino
Can You Trust 21Bets Casino?
Positive Signals
- UKGC licensed since 2014 (over 11 years of continuous licensing)
- Three active licences: Casino, Betting, and Bingo
- eCOGRA registered as Alternative Dispute Resolution provider
- SSL Grade A with TLS 1.3 encryption
Concerns
- £1,000,000 financial penalty imposed in May 2025 for AML and social responsibility failures
- Formal warning attached to ProgressPlay Limited's licence in 2025
- Third-party audit required as an additional licence condition following enforcement
- No DNS security: missing SPF, DKIM, DMARC, DNSSEC, and CAA records
- No Trustpilot reviews available to assess player experience
What Users Say
There are no Trustpilot reviews available for 21Bets Casino at the time of this check. Without player feedback data, it isn't possible to assess how the site performs in practice on issues such as withdrawals, account verification, or customer service.
Common Themes
No player review themes are available.
Regulatory Context
No Trustpilot data is available to cross-reference with the operator's enforcement history. It's worth noting, however, that the 2025 enforcement against ProgressPlay Limited specifically cited social responsibility failures, which can include inadequate safer gambling checks. Players experiencing unexpected account restrictions or delays may find this context relevant.
Source: Trustpilot
UKGC Licence Status
ProgressPlay Limited holds three active UKGC licences covering this site. The Remote Casino licence, granted on 1 November 2014, permits online slots and table games. A General Betting Standard (Real Event) licence, granted on 17 December 2018, covers sports betting. A Bingo licence was added on 23 August 2024, the most recent addition to the operator's portfolio. All three remain active as of the date of this check.
21Bets Casino is registered with eCOGRA as its Alternative Dispute Resolution provider, verified in February 2026. ADR services give players a free, independent route to resolve disputes with an operator if internal complaints don't produce a satisfactory outcome. Registration with an approved ADR provider is a UKGC requirement for licensed operators.
Regulatory Actions
On 9 May 2025, the UK Gambling Commission took regulatory action against ProgressPlay Limited. The Commission found the operator had breached both anti-money laundering code provisions and social responsibility requirements. The penalty was a £1,000,000 financial penalty, a formal warning, and an additional licence condition requiring a third-party compliance audit. This enforcement action is the most serious type the Commission issues short of licence revocation.
Site Assessment
Licensed Operator
ProgressPlay Limited is the licensed operator behind 21Bets Casino. The company has held a UKGC gambling licence since 1 November 2014, giving it over 11 years of regulated operation in the UK market. It operates across casino, sports betting, and bingo categories under a mixed operator classification. Despite its long licensing history, the operator's recent enforcement record is a material concern. The £1 million fine imposed in May 2025 reflects failures in two critical areas: preventing money laundering and protecting customers from gambling harm. The additional audit condition means the Commission is actively monitoring the operator's compliance going forward.
Other Sites by ProgressPlay Limited
This operator also runs 12 other licensed gambling sites: