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About

Unibet is a gambling site operating under the domain unibet.co.uk, which has been registered since 21 March 2000, giving it over 25 years of history on the web. According to their website, the site offers sports betting, casino games, live casino, bingo, and poker. The site states it's regulated by both the UK Gambling Commission and the Gibraltar Gambling Commissioner.

The UKGC licence is held by Platinum Gaming Limited, which has been licensed since 12 July 2016. That operator record is complicated by a serious discrepancy: Companies House shows the registered company, PLATINUM GAMING LTD, as dissolved, despite the UKGC licence remaining active. That gap between regulatory status and company records is worth noting when assessing accountability.

The operator's enforcement history is one of the most serious on the register. The Gambling Commission fined Platinum Gaming Limited £2,937,599 in February 2023 for AML and social responsibility breaches, then issued a further £10,000,000 penalty in September 2025 for repeat failures in the same areas. Both actions also attached additional conditions to the operator's licence.

Features & Offerings

Key Offerings

  • Sports
  • Casino
  • Live casino
  • Bingo
  • Poker

Main Features

  • Bet Builder
  • Live betting
  • Exclusive promotions
  • Responsible gambling tools

Can You Trust Unibet?

Positive Signals

  • UKGC licensed since 12 July 2016 with active status
  • Five active licence types: casino, bingo, general betting (real and virtual events), and pool betting
  • unibet.co.uk domain registered since 2000, showing long-standing web presence
  • eCOGRA registered as Alternative Dispute Resolution provider
  • DNS email security in place: SPF, DKIM, DMARC, and CAA records all present

Concerns

  • £10,000,000 fine in September 2025 for AML and social responsibility failures
  • £2,937,599 fine in February 2023 for AML and social responsibility failures
  • Repeat regulatory breaches: two separate enforcement actions for the same category of failures
  • Operator trust grade: F (score 40/100)
  • Trustpilot score: 1.80 from 2,326 reviews
  • SSL grade: D — below industry standard for a site handling financial transactions
  • Companies House shows PLATINUM GAMING LTD as dissolved despite active UKGC licence
  • No DNSSEC protection on the domain

What Users Say

Unibet holds a Trustpilot score of 1.80 out of 5 from 2,326 reviews, placing it firmly in the lowest rating band on that platform. A score this low, across a substantial volume of reviews, points to widespread dissatisfaction rather than isolated complaints.

Common Themes

Without topic-level data, specific complaint themes can't be confirmed. But a 1.80 Trustpilot score at scale typically reflects systemic issues rather than one-off problems.

Regulatory Context

The Gambling Commission's two enforcement actions against Platinum Gaming Limited both cited failures in customer interaction and anti-money laundering identification processes. Poor Trustpilot scores often reflect exactly those kinds of experiences — account verification disputes, withdrawal delays, and unclear customer contact. The overlap between user complaints on review platforms and the specific nature of the regulatory breaches here is worth noting: the 2023 and 2025 enforcement actions confirm that identification and customer interaction processes weren't meeting required standards during the review periods covered by that Trustpilot score.

Source: Trustpilot

UKGC Licence Status

Platinum Gaming Limited holds five active UKGC licences, all granted on 12 July 2016 with no expiry date set. These cover Remote Casino (online slots and table games), Remote Bingo (online bingo products), General Betting Standard — Real Event (sports betting on real sporting events), General Betting Standard — Virtual Event (betting on virtual simulations), and Pool Betting (pari-mutuel wagering where stakes are pooled). The breadth of licences reflects a genuinely mixed gambling platform, but the UKGC has attached additional conditions to these licences following both enforcement actions.

Dispute Resolution:

Unibet's operator is registered with eCOGRA as its Alternative Dispute Resolution (ADR) provider. ADR gives consumers a formal route to challenge decisions made by a gambling operator — such as disputed winnings or account closures — without going to court. The eCOGRA registration was verified on 18 February 2026.

Regulatory Actions

Platinum Gaming Limited has two recorded regulatory actions from the UK Gambling Commission. On 13 February 2023, the Commission imposed a £2,937,599 financial penalty for breaches of anti-money laundering licence conditions and social responsibility code provisions, specifically around customer interaction and identification failures. The licensee cooperated and took corrective steps. Then, on 22 September 2025, the Commission found further breaches in the same categories — AML and social responsibility — covering the period January 2023 to May 2024. That resulted in a £10,000,000 financial penalty, a formal warning, and additional licence conditions. The fact that serious AML and social responsibility failures continued into 2024 despite the 2023 penalty is a material concern for any consumer assessing this operator.

View full enforcement history →

Site Assessment

SSL & Security F
Grade D R13 HSTS
DNS Security B
✓ SPF ✓ DKIM ✓ DMARC ✗ DNSSEC
Domain History A+
Registered 25 years
Regulator Status A+
UKGC: Active
Transparency A+
Public WHOIS
Site Presence D
Screenshot
Operator Trust F
40/100

Licensed Operator

The UKGC licence for Unibet is held by Platinum Gaming Limited, an operator with an active licence status since 12 July 2016. The company is registered at Kemp House, London EC1V 2NX under company number 10900582, incorporated on 4 August 2017. Companies House records show PLATINUM GAMING LTD as dissolved, which creates a transparency concern — consumers and regulators typically rely on Companies House records to verify corporate accountability, and a dissolved company status sits uneasily alongside an active UKGC licence. With nearly 9.6 years of UKGC licensing history, Platinum Gaming Limited is an experienced operator, but its regulatory record reflects two serious enforcement actions totalling over £12.9 million in fines.

Other Sites by Platinum Gaming Limited

This operator also runs 2 other licensed gambling sites: