The Residence Casino
The Residence Casino is an online casino and sportsbook operating under a UKGC licence held by Grace Media (Gibraltar) Limited. The operator received a financial penalty in June 2025 for social responsibility failures, giving it a D-grade trust rating.
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About
The Residence Casino is a UK-licensed online gambling site at theresidencecasino.com. It's a whitelabel site, meaning it runs on a platform provided by another company rather than a proprietary system. According to its website, the site claims to offer slots and live casino games, with Visa and PayPal listed as accepted payment methods.
The site is licensed through its parent operator, Grace Media (Gibraltar) Limited, which received its first UKGC licence on 9 March 2022 and has been operating for just under four years. The operator holds a broad set of licences covering casino, bingo, gambling software, and general betting.
In June 2025, Grace Media (Gibraltar) Limited was issued a financial penalty by the Gambling Commission for breaches of social responsibility codes. Consumers researching this brand should be aware of that regulatory action before signing up.
Features & Offerings
Key Offerings
- Slots
- Live casino
Incentives
According to their website (checked 22 Feb 2026):
Welcome Offers
New players at The Residence Casino have two welcome offers to choose from: a free bets deal for sportsbook customers and a deposit match bonus for casino players.
Conditions Explained
The sportsbook free bets offer requires a qualifying bet at minimum odds of 2.0 (that's evens, meaning you'd win at least as much as you staked). Free bets are valid for 7 days and the stake isn't returned if you win. The deposit match bonus comes with a wagering requirement of 10 times the bonus amount before you can withdraw, and there's a maximum withdrawal of £50 from bonus winnings. The two offers can't be combined, and only one welcome offer is available per customer.
Ongoing Promotions
Existing players can access weekly free bet rewards for sportsbook activity, including a recurring weekly bet club and a separate midweek in-play promotion.
LOVEExpires 26 Feb 2026Conditions Explained
Both ongoing promotions require a minimum single cash bet of £25 at odds of 2.0 or higher to qualify. The reward is a £5 free bet, credited within 2 hours of the qualifying bet settling. Free bets are valid for 7 days and the stake isn't returned. Only one reward is available per week per promotion, so placing multiple qualifying bets in the same week won't earn additional free bets. The midweek in-play offer only counts bets placed between Tuesday and Friday.
Can You Trust The Residence Casino?
Positive Signals
- UKGC licensed since March 2022 under Grace Media (Gibraltar) Limited
- Active regulatory status confirmed
- A-grade SSL certificate with TLS 1.3 encryption
- Dispute resolution available through eCOGRA and IBAS
Concerns
- £60,000 financial penalty imposed in June 2025 for social responsibility failures
- No email authentication (no SPF, DKIM, or DMARC records) on the domain
- Domain grade F (47/100) due to missing DNS security and opaque WHOIS registration
- Operator trust grade D (53/100) following enforcement action
What Users Say
The Residence Casino has no Trustpilot reviews on record, so there's no user sentiment data available. Consumers considering this site can't rely on peer reviews to gauge the player experience.
Source: Trustpilot
UKGC Licence Status
Grace Media (Gibraltar) Limited holds five active UKGC licences that cover Remote Casino (permits online slots and table games, granted 9 March 2022), Bingo (permits online bingo, granted 9 March 2022), Gambling Software (permits provision of software to other operators, granted 14 May 2024), and two General Betting Standard licences covering real-event and virtual-event betting (both granted 13 June 2025). All five licences are currently active with no expiry dates recorded.
Grace Media (Gibraltar) Limited is registered with two Alternative Dispute Resolution providers: eCOGRA and IBAS. ADR providers offer a free, independent service for players who can't resolve a complaint directly with the operator, and UKGC-licensed operators are required to offer access to an approved ADR scheme.
Regulatory Actions
On 26 June 2025, the Gambling Commission imposed a £60,000 financial penalty on Grace Media (Gibraltar) Limited. The breaches related to social responsibility codes, specifically failures around self-exclusion procedures (SRCP 3.5.3) and obtaining valid consent for direct electronic marketing (SRCP 5.1.11). The Commission noted the failures were attributed to human error, that the operator cooperated with the investigation, and that remedial steps have since been taken.
Site Assessment
Licensed Operator
Grace Media (Gibraltar) Limited is the UKGC-licensed operator behind The Residence Casino. The company holds UKGC account number 57869 and has been licensed since March 2022, giving it just under four years of regulated trading history in the UK market. It operates across casino, bingo, and betting categories.
The operator runs a wide portfolio of whitelabel brands under the same licence. Its trust score sits at 53 out of 100 (grade D), pulled down by the June 2025 enforcement penalty. No Companies House records are linked in the data, so UK corporate registration details aren't verifiable through this source.
Other Sites by Grace Media (Gibraltar) Limited
Grace Media (Gibraltar) Limited operates a large portfolio of sites under the same UKGC licence. Other brands include 333 Casino, Ayahuasca Casino, Belgravia Casino, BOGOF Bingo, Spinz Casino, Chelsea Palace, Chitchat Bingo, Cosmic Spins, DeepSea Casino, and Fortune Mobile Casino.
