Star Wins
Star Wins is an online casino site operating at starwins.co.uk, licensed under the UK Gambling Commission. It's run on a whitelabel platform and holds active Remote Casino and Bingo licences, giving it a regulated standing in the UK market.
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About
Star Wins is a UK-licensed online casino operating through a whitelabel arrangement, meaning it runs on a platform managed by another company rather than proprietary technology. The domain was registered in May 2016 and has been active for nearly a decade. It holds an active status with the UK Gambling Commission, which means it's legally permitted to offer gambling services to UK customers.
According to their website, Star Wins claims to offer over 1,500 slot games alongside live dealer and table game options. They state the site includes a welcome bonus with a multiplier wheel and a range of responsible gambling tools. Payment methods listed on the site include Visa, Mastercard, PayPal, Skrill, Neteller, Paysafecard, and Pay By Mobile.
The site's technical setup earns a domain score of 73 (Grade B), reflecting standard security measures. It uses an A-rated SSL certificate with TLS 1.3 support and has email authentication in place via SPF, DKIM, and DMARC. DNSSEC and CAA records aren't configured, which are optional but add an extra layer of domain integrity.
Features & Offerings
Key Offerings
- Slots
- Live casino
Main Features
- Over 1,500 slot games
- Live dealer games
- Welcome bonus with multiplier wheel
- Responsible gambling tools
- Mobile-optimized platform
Incentives
According to their website (checked 22 Feb 2026):
Welcome Offers
New players at Star Wins can claim a deposit match bonus spread across their first three deposits. It's a multi-stage welcome offer rather than a single one-off bonus.
Conditions Explained
The bonus matches 100% of each qualifying deposit up to a combined total of £600 across three deposits, though each individual deposit bonus is capped at £200. The minimum deposit to trigger the offer is £10. A wagering requirement of 10x applies, meaning you must bet the bonus amount ten times over before any winnings can be withdrawn. There's also a cap on how much bonus money can convert to real cash: the maximum is equal to your lifetime deposits, up to £250. So even if you've built up a larger bonus balance through wagering, you can only withdraw up to £250 in converted funds. These terms are described as partial, which means the full conditions weren't captured and there may be additional restrictions on the Star Wins website.
Ongoing Promotions
Star Wins runs a mix of regular and time-limited promotions for existing players, covering daily free spins features, a weekly Happy Hour slot, and third-party tournament campaigns from game providers.
Conditions Explained
The Happy Hour promotion offers up to 500 free spins but carries a 65x wagering requirement, which is high. The max conversion to real funds is capped at £250 of lifetime deposits, same as the welcome offer. The Daily Wheel can only be played once per 24 hours. The Cash Giveaway runs on Red Wizard: Bank It Up only, where every £10 wagered earns one prize draw entry; winners are contacted by 10 March 2026 and must claim within 7 days. The Valentine's Drops and Spin 2 Vegas tournaments both require players to actively opt in via an in-game prompt before they're eligible. Drops & Wins is a provider-run promotion with its own separate eligibility conditions. All promotions are listed as partial terms, meaning the full conditions weren't captured and consumers should check the Star Wins website before participating.
Can You Trust Star Wins?
Positive Signals
- UKGC licensed since November 2014 under account number 39175
- Active Remote Casino and Bingo licences with no expiry recorded
- No regulatory enforcement actions on record
- SSL Grade A with TLS 1.3 encryption
- ADR registered with eCOGRA, IBAS, and the UKGC's own dispute resolution scheme
Concerns
- Trustpilot score of 1.60 from 66 reviews is low and warrants attention
- Operator trust grade of B (76/100) reflects a mixed regulatory picture
- No DNSSEC or CAA records configured on the domain
What Users Say
Star Wins has a Trustpilot score of 1.60 out of 5 from 66 reviews, which puts it firmly in the low-rated category. The volume is moderate, giving some statistical weight to the rating. This level of dissatisfaction is worth factoring into any decision to sign up.
Common Themes
No topic summaries are available for this brand's Trustpilot profile.
Regulatory Context
Star Wins has no regulatory enforcement history, so there's no direct link between the low Trustpilot score and documented regulatory failures. The complaints on the platform may reflect issues with customer experience, bonus terms, or withdrawals, but without specific topic data, no firm connection can be drawn. The operator's clean enforcement record doesn't necessarily contradict the user sentiment.
Source: Trustpilot
UKGC Licence Status
The operator holds two active UKGC licences granted on 1 November 2014. The Remote Casino licence covers online slots, table games, and live dealer products. The Bingo licence permits online bingo services. Both are held under UKGC account number 39175 with no recorded expiry date.
Star Wins' operator is registered with eCOGRA and IBAS for alternative dispute resolution, as well as the UK Gambling Commission's own ADR scheme. ADR providers act as independent arbitrators if a customer dispute can't be resolved directly with the operator, giving players a formal route to escalate complaints.
Site Assessment
Licensed Operator
Star Wins is operated under UKGC licence number 39175, which has been active since 1 November 2014, giving the operator over 11 years of continuous licensing. The operator holds a mixed licence category, covering both casino and bingo products across multiple brands. With a trust grade of B (76/100), the operator sits in the mid-range of UKGC-licensed companies. No enforcement history is on record, which is a positive indicator for a company of this size and age.
Other Sites by Jumpman Gaming Limited
The operator behind Star Wins runs a large portfolio of UK-licensed gambling sites. Other brands operating under the same licence include All Star Games, Amazon Slots, Amigo Slots, Aztec Wins, Balmy Bingo, Banana Spins, Barbados Casino, Bezy, BGT Games, and Big Ben Slots, among others.
