Royal Valley Casino
Royal Valley Casino is an online casino operated by Grace Media (Gibraltar) Limited, a UKGC-licensed operator since March 2022. The operator received a £60,000 regulatory fine in June 2025 for self-exclusion and direct marketing failures, and carries a below-average trust rating.
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About
Royal Valley Casino is an online gambling site operated by Grace Media (Gibraltar) Limited, which holds an active UKGC licence. The site's own description claims to offer slots, table games, and live casino options, though these are marketing claims rather than independently verified facts. Grace Media (Gibraltar) Limited first obtained its UKGC licence in March 2022, giving it roughly four years of UK-regulated operating history.
The operator has faced regulatory scrutiny. In June 2025, the Gambling Commission imposed a £60,000 financial penalty on Grace Media (Gibraltar) Limited for breaching social responsibility codes, specifically failures around self-exclusion protections and obtaining proper consent for direct electronic marketing. The Commission noted the failures stemmed from human error and that the operator cooperated with the investigation and took remedial steps.
Royal Valley Casino is one of several brands operated by Grace Media (Gibraltar) Limited, which also runs sites including 333 Casino, Belgravia Casino, and DeepSea Casino. Consumers researching any Grace Media brand should factor in the operator's enforcement history when assessing trust.
Features & Offerings
Incentives
According to their website (checked 21 Feb 2026):
Welcome Offers
New players get a free spins offer tied to a low minimum deposit, credited to a specific slot game.
Conditions Explained
The spins are only available on one game (Jumbo Safari) and each spin is worth just 5p, so the total potential value is £1.25. Spins are credited within 7 days of qualifying and must be used within 7 days of being credited. The offer can only be claimed once, and you must both deposit and wager the minimum amount on slots to qualify.
Ongoing Promotions
Existing players get a mix of weekly free spins rewards based on spend, seasonal deposit bonuses with matched funds, and random cash and free spin prize drops tied to specific slots.
LOVEExpires 26 Feb 2026SWEETExpires 28 Feb 2026Conditions Explained
The Weekly Rewards Club requires you to deposit and wager at least £25 in the previous week to receive any spins, and spins are only valid on three specific games. The Valentine's deposit bonus (promo code LOVE) carries a wagering requirement, meaning you must bet the bonus funds 10 times before you can withdraw, with a maximum conversion cap of £20. Bonus funds from that offer expire after 7 days. The cash drop and Sweet Spins Surprise promotions distribute prizes randomly among eligible players, so qualifying doesn't guarantee a reward. Most offers restrict spins to named games only and set a 7-day expiry on any spins awarded.
Can You Trust Royal Valley Casino?
Positive Signals
- Active UKGC licence held by Grace Media (Gibraltar) Limited
- Casino and Bingo licences granted March 2022, with betting licences added since
- SSL Grade A with TLS 1.3 support
- Registered with eCOGRA and IBAS for independent dispute resolution
- Domain registered since 2010, giving over five years of registration history
Concerns
- £60,000 UKGC fine in June 2025 for self-exclusion and marketing consent failures
- Operator trust grade D (score 53/100) due to enforcement action
- No email authentication (SPF, DKIM, DMARC all absent) on the domain
- Trustpilot score of 2.8 from only 8 reviews, suggesting limited user feedback
What Users Say
Royal Valley Casino has a Trustpilot score of 2.8 out of 5 based on 8 reviews, which is a low volume and may not reflect the full range of player experiences. A score below 3.0 generally indicates a significant proportion of negative feedback.
Common Themes
No detailed topic breakdown is available for this brand's Trustpilot profile due to the low review count.
Regulatory Context
The operator's June 2025 enforcement action covered self-exclusion failures and unsolicited direct marketing. If any players experienced unwanted marketing contact or difficulties with self-exclusion requests, those issues align directly with the breaches the Gambling Commission penalised. The Trustpilot sample is too small to draw firm conclusions, but consumers who encountered these specific problems during the relevant period should be aware the Commission has since addressed them with a formal penalty.
Source: Trustpilot
UKGC Licence Status
Grace Media (Gibraltar) Limited holds five active UKGC licences covering this site. The Remote Casino licence (granted 9 March 2022) permits online slots and table games. The Bingo licence (also 9 March 2022) covers online bingo products. A Gambling Software licence was added on 14 May 2024, allowing the company to supply or install gambling software. Two General Betting Standard licences for real and virtual events were granted on 13 June 2025, extending the operator's reach into sports and virtual betting. All five licences are currently active.
Grace Media (Gibraltar) Limited is registered with two Alternative Dispute Resolution providers: eCOGRA and IBAS. ADR schemes give players a free, independent route to resolve complaints that can't be settled directly with the operator, without needing to take legal action.
Regulatory Actions
Grace Media (Gibraltar) Limited received a £60,000 financial penalty from the Gambling Commission on 26 June 2025. The breach involved two social responsibility codes: SRCP 3.5.3 (self-exclusion requirements) and SRCP 5.1.11 (consent for direct electronic marketing). The Commission noted the failures were attributed to human error, that the licensee cooperated throughout the investigation, and that remedial action has since been taken.
Site Assessment
Licensed Operator
Royal Valley Casino is operated by Grace Media (Gibraltar) Limited, a Gibraltar-based entity holding UKGC account number 57869. The company first obtained its UKGC licence in March 2022 and has been regulated for approximately four years. Its licence category is listed as mixed, covering casino, bingo, betting, and software products.
No UK Companies House registration data is available for Grace Media (Gibraltar) Limited, as it is incorporated in Gibraltar rather than England and Wales. This limits the publicly available corporate information compared to UK-registered operators. The operator's regulatory standing has been affected by the June 2025 penalty, pulling its trust score to the D grade band.
Other Sites by Grace Media (Gibraltar) Limited
Grace Media (Gibraltar) Limited operates a number of other UK-licensed gambling sites alongside Royal Valley Casino. These include 333 Casino, Ayahuasca Casino, Belgravia Casino, BOGOF Bingo, Spinz Casino, Chelsea Palace, Chitchat Bingo, Cosmic Spins, DeepSea Casino, and Fortune Mobile Casino. Any enforcement history or trust concerns associated with Grace Media (Gibraltar) Limited apply across all brands it operates.
