Royal Lounge Casino
Royal Lounge Casino is an online casino operating on a whitelabel platform, licensed in the UK under Grace Media (Gibraltar) Limited. The operator holds an active UKGC licence but was fined £60,000 in June 2025 for social responsibility failures, giving it a D-grade regulatory standing.
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About
Royal Lounge Casino is a UK-licensed online casino site operating on a whitelabel platform. The site describes itself as offering slots, table games, and live dealer options, though this is drawn from its own marketing materials and hasn't been independently verified. The domain itself was registered in May 2025, so it has a limited track record as an established brand.
The casino runs under the UKGC licence of Grace Media (Gibraltar) Limited, which first obtained its UK licence in March 2022. That licence covers casino, bingo, gambling software, and both real and virtual event betting products. As a whitelabel operation, Royal Lounge Casino uses Grace Media's existing regulatory permissions rather than holding its own standalone licence.
The operator's trust grade sits at D with a score of 53 out of 100, reflecting a financial penalty issued by the Gambling Commission in 2025. Consumers should factor this regulatory history into their assessment of the brand.
Features & Offerings
Can You Trust Royal Lounge Casino?
Positive Signals
- Active UKGC licence held by Grace Media (Gibraltar) Limited
- SSL grade A with TLS 1.3 support
- Registered with both eCOGRA and IBAS for alternative dispute resolution
- SPF and DMARC DNS email authentication in place
Concerns
- £60,000 UKGC financial penalty issued to the operator in June 2025 for social responsibility failures
- Domain registered May 2025 — very new site with minimal track record
- Operator trust grade: D (53/100) due to enforcement history
- No DKIM, DNSSEC, or CAA DNS records — partial DNS security only
- Whitelabel operation — site doesn't hold its own standalone UKGC licence
What Users Say
Royal Lounge Casino has a Trustpilot score of 3.20 from just 2 reviews. That's too small a sample to draw any meaningful conclusions about the site's customer experience. The score is neither strongly positive nor negative at this stage.
Common Themes
No topic summaries are available given the very low review volume.
Regulatory Context
The operator's 2025 enforcement included a breach of self-exclusion rules (SRCP 3.5.3) and direct marketing consent requirements. With only 2 Trustpilot reviews, there isn't enough user feedback to identify whether customers have raised complaints matching those specific failures. The review base is too thin to draw connections.
Source: Trustpilot
UKGC Licence Status
Grace Media (Gibraltar) Limited holds five active UKGC licences covering this brand. The Remote Casino licence (granted March 2022) permits online slots and table games. The Bingo licence (March 2022) covers online bingo products. A Gambling Software licence (May 2024) covers platform and game software provision. Two General Betting Standard licences for real events and virtual events (both granted June 2025) extend the operator's permissions to sports and virtual betting. All five licences are currently Active.
Grace Media (Gibraltar) Limited is registered with both eCOGRA and IBAS (Independent Betting Adjudication Service) for alternative dispute resolution. ADR means that if a dispute can't be resolved directly with the casino, players can refer it to an independent body for a free adjudication. Having two registered ADR providers gives consumers a formal escalation route beyond the operator.
Regulatory Actions
Grace Media (Gibraltar) Limited received a £60,000 financial penalty from the Gambling Commission on 26 June 2025. The operator breached social responsibility codes: specifically, SRCP 3.5.3 relating to self-exclusion procedures, and SRCP 5.1.11 covering consent for direct electronic marketing. The Commission noted the breach resulted from human error, that the licensee cooperated with the investigation, and that remedial action has since been taken.
Site Assessment
Licensed Operator
Royal Lounge Casino is operated by Grace Media (Gibraltar) Limited, a Gibraltar-incorporated business holding a UK Gambling Commission licence with account number 57869. The operator first received its UKGC licence in March 2022 and has held it for approximately 3.9 years. Its licence category is classed as mixed, meaning it holds permissions across multiple product types including casino, bingo, betting, and gambling software.
Grace Media (Gibraltar) Limited runs a broad portfolio of UK-licensed gambling brands. The operator's overall regulatory standing carries a D-grade trust score of 53, shaped by its enforcement history with the Commission. No UK Companies House registration data is available for this entity, which is expected given its Gibraltar incorporation.
Other Sites by Grace Media (Gibraltar) Limited
Grace Media (Gibraltar) Limited operates several other UK-licensed brands alongside Royal Lounge Casino. These include 333 Casino (trust score 2.30 from 10 reviews), Belgravia Casino, DeepSea Casino, Fortune Mobile Casino, and others. The range and volume of brands indicates the operator runs a significant whitelabel portfolio under a shared UKGC licence.