Chelsea Palace
Chelsea Palace is an online casino operated under a UKGC licence by Grace Media (Gibraltar) Limited, a Gibraltar-based company licensed since March 2022. The operator carries a D trust grade following a £60,000 regulatory fine in 2025 for social responsibility and marketing consent failures.
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About
Chelsea Palace is an online casino and sportsbook at chelseapalace.com, operating as a whitelabel site on a platform licensed by Grace Media (Gibraltar) Limited. According to their website, the site offers slots, live casino games, and betting, along with a welcome bonus of up to £200 for new players. They claim to support payment options including Visa, Mastercard, Neteller, Skrill, and Paysafecard.
The domain was registered in March 2017 and is due to expire in 2027, giving it nearly nine years of history. However, the site carries a D-grade SSL certificate and lacks several DNS security protections, including SPF and DMARC records, which are standard email authentication measures. These technical gaps are worth noting for anyone assessing the site's security posture.
The operator behind the site, Grace Media (Gibraltar) Limited, received its first UKGC licence in 2022 and has since accumulated five active licence types. But the operator's trust grade sits at D, pulled down by a £60,000 financial penalty issued in June 2025 for breaching social responsibility and direct marketing rules. Players should factor that enforcement record into their assessment of this brand.
Features & Offerings
Key Offerings
- Slots
- Live casino
Main Features
- 24/7 customer support
- Demo play available
- Multi-tiered VIP program
Incentives
According to their website (checked 21 Feb 2026):
Welcome Offers
New players can claim a free spins bonus on selected slots after making a qualifying deposit.
Conditions Explained
The spins are restricted to selected slot games only, so you can't use them across the full game library. There's a wagering requirement, which means you must bet the bonus winnings a set number of times before you can withdraw any cash. Chelsea Palace applies a 30x wagering requirement and a 4x conversion cap, so the amount you can ultimately withdraw from bonus winnings is limited. Only your first deposit qualifies.
Ongoing Promotions
Chelsea Palace offers an invite-only loyalty programme called Privileged, though the full details aren't publicly available.
Conditions Explained
The Privileged programme is invite-only, so not all players will be eligible. The operator hasn't published specific terms on their website, which makes it difficult to assess what you'd actually receive or any conditions attached.
Can You Trust Chelsea Palace?
Positive Signals
- UKGC-licensed operator with five active licence types including casino and betting
- eCOGRA and IBAS registered for alternative dispute resolution
- Domain registered since 2017 with nearly nine years of history
- Operator cooperated with UKGC investigation and took remedial action
Concerns
- £60,000 financial penalty imposed in June 2025 for social responsibility and marketing consent failures
- D-grade SSL certificate and no TLS 1.3 support
- Missing SPF and DMARC DNS email authentication records
- Operator trust grade of D (score: 53 out of 100)
- Domain score of F (score: 41 out of 100) due to security and DNS gaps
UKGC Licence Status
Grace Media (Gibraltar) Limited holds five active UKGC licences. The Remote Casino licence (granted 9 March 2022) permits online slots and table games. A Bingo licence, also granted 9 March 2022, covers online bingo products. A Gambling Software licence (granted 14 May 2024) covers software provision. Two General Betting Standard licences for real and virtual events were both granted on 13 June 2025, extending the operator's betting permissions. All five licences are currently active.
Grace Media (Gibraltar) Limited is registered with both eCOGRA and IBAS for alternative dispute resolution. ADR providers offer an independent channel for players to escalate complaints that can't be resolved directly with the operator, giving consumers a formal route for disputes without needing to go to court.
Regulatory Actions
The UKGC imposed a £60,000 financial penalty on Grace Media (Gibraltar) Limited on 26 June 2025. The operator breached social responsibility code SRCP 3.5.3 relating to self-exclusion, and SRCP 5.1.11 relating to direct electronic marketing consent. The Commission noted the breach resulted from human error, that the licensee cooperated fully with the investigation, and that remedial action has since been taken.
Site Assessment
Licensed Operator
Chelsea Palace is operated by Grace Media (Gibraltar) Limited, a Gibraltar-incorporated company that holds a UKGC licence first issued in March 2022. The operator has been licensed for approximately 3.9 years and runs a mixed portfolio of casino, bingo, and betting products across multiple whitelabel brands.
Grace Media (Gibraltar) Limited doesn't have a Companies House entry in the UK, as it's incorporated in Gibraltar rather than England and Wales. The absence of UK corporate records means less public information is available about its directors and shareholders than would typically be the case for a UK-registered entity.
Other Sites by Grace Media (Gibraltar) Limited
Grace Media (Gibraltar) Limited operates a range of other UKGC-licensed brands including 333 Casino, Belgravia Casino, BOGOF Bingo, Chitchat Bingo, Cosmic Spins, DeepSea Casino, Fortune Mobile Casino, and Fruity Wins, among others. Most carry active regulator status, though SSL grades and user review data vary across the portfolio.
