Amigo Slots
Amigo Slots is an online casino operating on a whitelabel platform under Jumpman Gaming Limited, a UK Gambling Commission-licensed operator. The operator has held active licences since November 2014 but carries a lower enforcement score that points to past regulatory scrutiny. Players searching for legitimacy should weigh the clean enforcement record on this specific brand against wider user feedback.
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About
Amigo Slots is an online casino site that claims to offer slots and live casino games, accepting Visa and PayPal according to its website. It's a whitelabel product, meaning it runs on the Jumpman Gaming Limited platform rather than operating its own independent infrastructure. The domain was registered in February 2018 and carries an A-grade SSL certificate, so the technical basics are in order.
The site is licensed through Jumpman Gaming Limited, which holds both a Remote Casino licence and a Remote Bingo licence from the UK Gambling Commission, both active since 1 November 2014. That's over 11 years of continuous UKGC licensing, which is a meaningful track record. There's no enforcement action recorded against the operator in UKGC public records. The operator trust grade sits at B, reflecting adequate but not exceptional regulatory standing.
Trustpilot feedback for Amigo Slots paints a difficult picture. The site has a score of 1.4 out of 5 from 68 reviews, with recurring complaints about withdrawal difficulties, account closure problems, and customer service. That gap between regulatory compliance and day-to-day customer experience is worth factoring into any decision to deposit.
Features & Offerings
Key Offerings
- Slots
- Live casino
Incentives
According to their website (checked 21 Feb 2026):
Welcome Offers
New players at Amigo Slots can claim a single deposit-match bonus on their first deposit. No free spins or no-deposit offer is available.
Conditions Explained
The bonus is a percentage match on your first deposit, so you only get it once. The wagering requirement is 10x, meaning you must bet through the bonus amount 10 times before you can withdraw any winnings from it. There's also a cap on how much bonus money can ever be converted to real, withdrawable cash: the maximum is equal to your lifetime deposits into the account, up to £250. That means even if your bonus winnings exceed that figure, you won't be able to withdraw the excess.
Ongoing Promotions
Existing players have access to a mix of ongoing promotions including a free daily spin feature, prize draws tied to specific games, and opt-in tournament campaigns run in partnership with game providers.
Conditions Explained
Most promotions here are tournament or prize draw formats, so there's no guaranteed return. The Cash Giveaway requires wagering on a specific named game (Red Wizard: Bank It Up) to earn entries into the draw, so play on other games won't count. The Valentine's Drops and Spin 2 Vegas campaigns require you to opt in before a stated deadline to be eligible. The Daily Wheel is limited to one spin per 24-hour period. Full terms for all promotions aren't displayed upfront and require clicking through to read them, so check the complete conditions before opting in.
Can You Trust Amigo Slots?
Positive Signals
- UKGC licensed since November 2014 through Jumpman Gaming Limited
- Active Casino and Bingo licences in good standing
- A-grade SSL certificate with TLS 1.3 support
- eCOGRA and IBAS registered as alternative dispute resolution providers
- No enforcement actions recorded against the operator
Concerns
- Trustpilot score of 1.4/5 from 68 reviews with widespread complaints
- Repeated user reports of withdrawal delays and account closure issues
- No DNSSEC or CAA DNS security records present
- Enforcement score of 25 on the operator trust profile signals historical regulatory pressure
- Domain expires February 2026 and has not confirmed renewal at time of assessment
What Users Say
Amigo Slots holds a Trustpilot score of 1.4 out of 5 from 68 reviews, placing it among the lowest-rated sites in this category. The reviews aren't claimed by the operator, meaning there's no management response or verification process in place. The sentiment is overwhelmingly negative.
Common Themes
The most common complaints centre on withdrawal difficulties, with multiple reviewers reporting waits of weeks or months and accounts being closed before funds were paid out. Customer service is widely described as unhelpful or unresponsive. Several reviewers also report unwanted marketing emails continuing after account closure requests.
Regulatory Context
There's a noteworthy gap between the clean UKGC enforcement record and the volume of withdrawal complaints from users. No published enforcement action relates specifically to payment delays or account closure practices at Jumpman Gaming Limited. That said, the operator's enforcement score of 25 is considerably lower than its overall trust score of 76, suggesting the scoring model accounts for factors beyond just published fines. Players experiencing withdrawal issues can escalate to eCOGRA or IBAS given the operator's ADR registration.
Sample Reviews
"Absolute nightmare. This site is shocking. I disliked it because of the £2.50 charge every time I withdrew. But even worse is that I have closed the account TWICE but it is still open."
"This site is a scam site do not spend anything on this site. They hide behind terms and conditions... waited 1 month and 4 days and still no withdrawal. My account has been closed down and I won't get my money."
Source: Trustpilot
UKGC Licence Status
Amigo Slots operates under licences held by Jumpman Gaming Limited (account number 39175). The operator holds two active UKGC licences: a Remote Casino licence, which permits online slots and table games, and a Remote Bingo licence. Both were granted on 1 November 2014 and carry no expiry date, indicating open-ended active status. The operator category is listed as mixed, reflecting the dual-licence structure.
Jumpman Gaming Limited is registered with eCOGRA and IBAS (Independent Betting Adjudication Service) as alternative dispute resolution providers, and is also listed under the UK Gambling Commission's own ADR scheme. ADR means that if you can't resolve a complaint directly with the operator, you can escalate to these independent bodies for a binding decision without going to court.
Regulatory Actions
The operator has no recorded regulatory actions on the UKGC public register. However, Jumpman Gaming Limited's enforcement score of 25 within the Saferwager trust model reflects factors beyond published enforcement decisions, and the trust grade of B rather than A suggests the operator doesn't have a fully clean regulatory profile. Players should check the operator's own page for any updated information.
Site Assessment
Licensed Operator
Jumpman Gaming Limited is the licensed operator behind Amigo Slots. The company has been continuously licensed by the UK Gambling Commission since 1 November 2014, giving it over 11 years of regulated operating history. It runs a whitelabel model, powering a large portfolio of consumer-facing casino and bingo brands under a single UKGC licence umbrella.
No Companies House data is available within this record, so registered address and company number details can't be confirmed here. The operator's UKGC account number is 39175. Its operator trust grade is B with a score of 76, placing it in adequate but not top-tier regulatory standing.
Other Sites by Jumpman Gaming Limited
Jumpman Gaming Limited operates a large number of whitelabel brands on its platform, including Amazon Slots, Barbados Casino, Banana Spins, and Big Ben Slots, among others. These sites share the same underlying operator licences and dispute resolution arrangements.
