Amazon Slots
Amazon Slots is an online casino operated by Jumpman Gaming Limited. The operator has been licensed in the UK since 2014 and currently holds a standard regulatory standing with no history of enforcement action.
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About
Amazon Slots is an online casino brand operated by Jumpman Gaming Limited. The operator is fully licensed and regulated by the UK Gambling Commission (UKGC), which means it's legally permitted to offer gambling services to customers in Great Britain.
According to its website, Amazon Slots provides over 800 games, with a focus on online slots, bingo, and live casino options. The site claims to offer a mobile-friendly experience, fast withdrawals, and payment options that include PayPal and Pay by Mobile. These are marketing claims from the operator and should be viewed as such.
Features & Offerings
Key Offerings
- Slots
- Live casino
- Bingo
- Scratch cards
- Table games
Main Features
- 800+ games
- Mobile-optimised site
- Live dealer games
- Pay by mobile bill option
- Fast withdrawals
- Responsible gaming tools
Incentives
According to their website (checked 18 Feb 2026):
Welcome Offers
New players get a chance-based welcome offer where a spin on the Mega Reel determines how many free spins they receive, with the top prize being 500 spins on Starburst.
Conditions Explained
The offer requires a minimum deposit of £10. Any winnings from free spins are subject to a wagering requirement, meaning you must bet your bonus amount 10 times before you can withdraw it as real money. The maximum you can convert from bonus funds to withdrawable cash is capped at £250, regardless of your lifetime deposits. The T&Cs are listed as partial, so additional conditions may apply that aren't shown here.
Ongoing Promotions
Existing players have access to several concurrent tournament-style promotions, including a cash prize draw, a Valentine's slots event, a Las Vegas experience giveaway, a long-running daily and weekly drops programme, and a recurring Friday evening prize tournament.
Conditions Explained
All five promotions require players to opt in before they're eligible, so participation isn't automatic. The Cash Giveaway runs throughout February and requires wagering on a specific game to earn entries. Valentine's Drops and Spin 2 Vegas both have fixed opt-in windows, and missing those windows means you can't participate. Winners of prize draws are contacted by email and must claim within 7 days or forfeit the reward. The T&Cs for all these promotions are listed as partial, meaning the full conditions aren't available from the scraped data and you'd need to check the site directly for complete rules.
Can You Trust Amazon Slots?
Positive Signals
- Operated by Jumpman Gaming Limited, licensed since 2014
- No recorded regulatory penalties from the UKGC
- Uses an approved Alternative Dispute Resolution service
Concerns
- Widespread negative user reviews about withdrawal processes
- Trustpilot score of 2.1 out of 5 based on over 1,100 reviews
- Users frequently report issues with bonus terms and withdrawal fees
What Users Say
Amazon Slots has a 'Poor' Trustpilot rating of 2.1 out of 5 from over 1,100 reviews. The majority of user feedback is negative, focusing on problems with payments and bonus conditions.
Common Themes
Common complaints include difficulties withdrawing winnings, unexpected fees, and high wagering requirements on bonuses. Some users also report issues with customer service response times and account verification.
Regulatory Context
While many users report issues with withdrawals and bonus terms, the operator Jumpman Gaming Limited doesn't have any public enforcement actions from the UKGC related to these topics. This means the issues reported by users haven't led to a formal regulatory penalty to date.
Sample Reviews
"Do not use this site!!! The bonus fund is a rip off! And they will scam your money. Withdrawn £80. Then straight after won £50 and withdraw that too. They took £2.50 admin fee.. and sent me £47.50. Twice. They took £30. Been waiting 4days for a reply from theyre customer service team."
"DO NOT SIGN UP TO THIS SCAM SITE. I deposited £10 and got 20 free spins and won 96p, I tried to then withdraw my £10 and it turns out the minimum you can withdraw is £20, so I deposited another £10, tried to withdraw and I am not allowed to withdraw since I haven't wagered enough. So my money is being kept hostage..."
Source: Trustpilot
UKGC Licence Status
The operator, Jumpman Gaming Limited, holds active UKGC licences for Remote Bingo and Remote Casino activities. A Remote Casino licence allows the operator to offer online games like slots and table games. The Remote Bingo licence permits it to offer online bingo games to UK customers.
If a customer has a dispute with Amazon Slots that can't be resolved directly, they can use an Alternative Dispute Resolution (ADR) service. The operator is registered with eCOGRA, an independent body that handles consumer complaints in the gambling industry.
Regulatory Actions
The operator, Jumpman Gaming Limited, has no recorded regulatory actions or fines from the UK Gambling Commission.
Site Assessment
Licensed Operator
Amazon Slots is operated by Jumpman Gaming Limited, a company that has held a UKGC licence since 1 November 2014. The company runs a large network of online casino and bingo sites. Its long-standing licence shows it has met the UK's regulatory requirements for over a decade.
While the operator has a clean enforcement record, it's important for consumers to be aware of the widespread negative feedback regarding its brands' business practices, particularly around withdrawals and promotions.
Other Sites by Jumpman Gaming Limited
Jumpman Gaming Limited operates a large number of other online gambling brands, including Aztec Wins, All Star Games, and Balmy Bingo.
