In Touch Games Limited
In Touch Games Limited is a former online casino operator that ran popular brands like mFortune, PocketWin, and Casino2020. After operating for nearly 15 years, the company surrendered its UK Gambling Commission licences for casino, bingo, and gambling software in September 2023 and has ceased all UK operations.
Positive Signals
- Long operational history (licensed from Dec 2010 to Sep 2023)
- UK-registered company (IN TOUCH GAMES LIMITED, incorporated 2003)
- No publicly recorded regulatory actions or fines
Concerns
- UK operating licence surrendered on 4th September 2023
- No longer authorised to offer gambling services in the UK
- All associated gambling websites are inactive in the UK
- Consistently poor consumer reviews across its brands (e.g., Trustpilot scores of 1.4/5 for Mr Spin and 1.6/5 for mFortune)
Overview
Operator Type: Former online casino and bingo operator
In Touch Games Limited was a prominent UK-based online gambling operator, known for a large portfolio of mobile-first casino and bingo brands. The company operated well-known sites such as mFortune, PocketWin, Mr Spin, Cashmo, and Casino2020, developing its own proprietary slot games under the Slot Factory brand. First licensed in December 2010, the company had a long history in the UK market, building a substantial customer base across its various domains.
However, a significant change occurred in the company's status. On 4th September 2023, In Touch Games Limited surrendered all of its operating licences with the UK Gambling Commission. This means the company is no longer legally permitted to offer gambling services to customers in Great Britain. Consequently, all of its consumer-facing websites, including mfortune.co.uk and pocketwin.co.uk, are now inactive in the UK market.
Corporate records show the company was acquired in June 2022, with Skywind Holdings Limited becoming the person with significant control. New directors were appointed at the same time. Despite its long operational history, many of the operator's brands held consistently low consumer review scores on platforms like Trustpilot, with several brands rated below 2 out of 5. The surrender of its licence marks the end of its operations in the regulated UK gambling sector.
Where Is This Operator Based?
Understanding where an operator is based matters for regulatory accountability. UK-based operators are subject to UK courts and consumer protection laws.
This operator is headquartered in the UK and registered with Companies House. They are fully subject to UK courts, consumer protection laws, and regulatory oversight.
Licence Details
In Touch Games Limited formerly held remote licences for Bingo, Casino, and Gambling Software from the UK Gambling Commission. The initial licences were granted on 24th December 2010. However, on 4th September 2023, the operator surrendered all of its licences, voluntarily ending its authorisation to conduct gambling activities in Great Britain.
| Licence Type | Status | Granted |
|---|---|---|
| Gambling Software | Surrendered | |
| Bingo | Surrendered | |
| Casino | Surrendered |
Enforcement & Compliance History
No regulatory actions recorded.
No enforcement actions recorded.
This operator has no public enforcement actions, financial penalties, or regulatory warnings on record with the UK Gambling Commission.
Corporate Structure
IN TOUCH GAMES LIMITED was incorporated on 6th January 2003 and remains an active company on the UK's Companies House register. Since 2nd June 2022, the company's ultimate beneficial owner has been Skywind Holdings Limited, which holds between 75% and 100% of shares and voting rights. On the same date, Charles Alistair Neilson Butler and Hilary Stewart-Jones were appointed as directors.
IN TOUCH GAMES LIMITED
Active- Company Number
- 04629082
- Incorporated
- 6 January 2003
- Registered Address
- Labs House, 15-19 Bloomsbury Way, London, WC1A 2TH
Directors & Officers
| Name | Role | Residence | Appointed |
|---|---|---|---|
| BUTLER, Charles Alistair Neilson | director | 🇬🇧 United Kingdom | 2 June 2022 |
| STEWART-JONES, Hilary | director | 🇨🇾 Cyprus | 2 June 2022 |
Associated Domains
The operator managed a large network of domains for its brands, including mfortune.co.uk, pocketwin.co.uk, drslot.co.uk, and casino2020.co.uk. All of these domains are now listed as 'Inactive' by the UKGC, as the company no longer holds a licence. Analysis of consumer reviews shows a poor reputation, with Trustpilot scores for its main brands frequently falling below 2.0 out of 5. For example, Cashmo has a score of 2.5/5 from 151 reviews, while Dr Slot and Mr Spin both have scores of 1.4/5.
| Domain | Brand | Status | Site Type |
|---|---|---|---|
| bonusboss.co.uk | - | Inactive | - |
| cashmo.co.uk | - | Inactive | - |
| casino.mfortune.co.uk | - | Inactive | - |
| casino2020.co.uk | - | Inactive | - |
| drslot.co.uk | - | Inactive | - |
| jammymonkey.com | - | Inactive | - |
| mfortune.co.uk | - | Inactive | - |
| mrspin.co.uk | - | Inactive | - |
| pocketwin.co.uk | - | Inactive | - |
| slotfactory.com | - | Inactive | - |