Hillside (UK Gaming) ENC
Hillside (UK Gaming) ENC is a Malta-registered online casino and bingo operator licensed by the UKGC since October 2019, operating the bet365 brand. It received a regulatory settlement of £343,035 in April 2024 for anti-money laundering and customer protection failures, and carries a trust grade of F.
Positive Signals
- Licensed since October 2019 with continuous UKGC licence
- Stability score of 100 with no licence revocations or suspensions
Concerns
- £343,035 regulatory settlement in April 2024 for AML and customer protection failures
- Trustpilot rating of 1.30 from over 6,300 reviews on bet365.com
- Corporate score of 0 due to absence of UK company director or PSC data
Overview
Operator Type: Online casino and bingo operator
Hillside (UK Gaming) ENC is the online casino and bingo arm of the bet365 group, holding a UKGC licence since 17 October 2019. In April 2024, the Gambling Commission reached a regulatory settlement with the company after finding failures in anti-money laundering and customer protection processes that took place between 2021 and 2022. The settlement totalled £343,035, covering a payment in lieu of a financial penalty and the Commission's costs.
That enforcement action pulled the overall trust grade down to F with a trust score of 45. The enforcement score dropped sharply as a result, and the corporate score adds nothing, since no UK company data or director information is on record. The company is registered in Malta rather than the UK, which limits the data available through public filings.
Trustpilot reviews on bet365.com sit at 1.30 out of 5 from over 6,300 reviews, one of the lowest consumer ratings in the UKGC-licensed sector. Taken alongside the enforcement history, this profile warrants caution from consumers researching the operator.
Where Is This Operator Based?
Understanding where an operator is based matters for regulatory accountability. UK-based operators are subject to UK courts and consumer protection laws.
This operator is headquartered in Malta, a jurisdiction with established gambling regulation. Malta Gaming Authority (MGA) is one of Europe's most respected gambling regulators. While not UK-based, the UKGC licence ensures UK consumer protections apply.
Licence Details
Hillside (UK Gaming) ENC holds two active licences from the UK Gambling Commission under account number 55149. The Remote Casino Licence covers online casino games, and the Remote Bingo Licence covers online bingo products. Both were granted on 17 October 2019 and remain active with no expiry date specified.
| Licence Type | Status | Granted |
|---|---|---|
| Bingo | Active | |
| Casino | Active |
Enforcement & Compliance History
The Gambling Commission reached a Regulatory Settlement of £343,035 with Hillside (UK Gaming) ENC on 4 April 2024 (reference 224). A compliance assessment found failures in anti-money laundering processes and customer protection between 2021 and 2022. The settlement amount covers a payment in lieu of a financial penalty plus the Commission's costs. No licence revocation or suspension resulted from the action.
Following a compliance assessment, the Gambling Commission found failings in Hillside's processes for preventing money laundering and protecting vulnerable customers between 2021 and 2022. The oper...
Penalty: £343,035
Corporate Structure
The associated company on record is Hillside (Sports) ENC, a limited partnership registered in Malta (company number P1811) at Quantum House, 75 Abate Rigord Street, Ta' Xbiex, XBX 1120. The entity is active and classified as gambling-related. No incorporation date, directors, or persons with significant control are available through public records.
Hillside (Sports) ENC
Active- Company Number
- P1811
- Registered Address
- Office 1/2373, Level G, Quantum House, 75, Abate Rigord Street,, Ta' Xbiex, XBX 1120
Associated Domains
Hillside (UK Gaming) ENC operates bet365.com under its UKGC account. No SSL or domain registration data is available for this domain in current records. Trustpilot shows a rating of 1.30 out of 5 from 6,324 reviews, which is among the lowest consumer scores recorded across UKGC-licensed operators in this dataset.
| Domain | Brand | Status | Site Type |
|---|---|---|---|
| bet365.com | bet365 | Active | Mixed |