The Palaces
The Palaces is an online casino and bingo site operated by Palatial Leisure Limited, a UK-based company licensed by the UK Gambling Commission since 2009. The operator has a clean regulatory record across more than 17 years of licensing, earning an A+ trust grade with no enforcement actions on file.
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About
The Palaces is an online gambling site at thepalaces.com, operated by Palatial Leisure Limited. The company has held active UKGC licences since January 2009, giving it one of the longer licensing histories among UK operators. Palatial Leisure Limited is incorporated at The Great Yarmouth Palace in Norfolk, where it also runs land-based venues, making it a genuinely mixed operator rather than a purely online business.
According to their website, The Palaces offers slots, live casino, and bingo, with the site claiming fee-free deposits and withdrawals alongside ongoing reload bonuses. The site states it launched in 2007 and has since been updated with a modern design. These are marketing claims, not independently verified. Payment options listed on the site include Visa, Mastercard, Maestro, Skrill, and Direct Deposit.
The domain carries a D-grade domain score of 52 out of 100, mainly due to an unknown registration age, privacy-protected WHOIS data, and missing DNS security records. The SSL certificate is graded A and supports TLS 1.3, so the connection itself is secure. But the technical transparency gaps are worth noting for consumers who want to verify the site's ownership independently.
Features & Offerings
Key Offerings
- Slots
- Live casino
- Bingo
Main Features
- Excellent mobile compatibility
- Fee-free deposits and withdrawals
- Ongoing reload bonuses
Incentives
According to their website (checked 21 Feb 2026):
Welcome Offers
The Palaces offers new players a free spins welcome bonus on a popular slot game, triggered by wagering a qualifying amount on slots or bingo. There's no bonus code required.
Conditions Explained
To unlock the 50 free spins, you don't just deposit £20, you also have to wager it on slots or bingo games first. That means the money must be spent before the free spins land. The spins are fixed at 10p each, so the total free spins value is £5 regardless of your deposit amount. Blackjack, roulette, and live dealer games don't count towards the qualifying wager. The free spins expire 7 days after they're awarded, so you'll need to use them quickly. Only one bonus per person applies, and the offer can't be claimed by players sharing a household, IP address, or device with someone who's already claimed it.
Ongoing Promotions
Existing players at The Palaces can access a mix of bingo events, loyalty-based free ticket sessions, and a large Pragmatic Play network tournament running across slots.
Conditions Explained
The daily free bingo sessions require wagering at least £5 on bingo in the preceding 30 days to unlock the room. The Drops & Wins tournament is a Pragmatic Play network promotion shared across multiple operators, not exclusive to The Palaces. For the weekly wheel drop component, any bet stake qualifies, but prize payouts are capped at a £1 bet stake, meaning higher bets don't increase the multiplier payout. The daily tournament component requires a minimum £0.15 bet per spin. Any cash prizes from Drops & Wins carry no wagering requirements. The Valentine's Community Pot game uses 5p tickets with the prize pot split equally between all participating tickets if you don't win the Full House, so your share depends on how many other players bought tickets.
Can You Trust The Palaces?
Positive Signals
- UKGC licensed since January 2009, with over 17 years of continuous licensing
- No regulatory enforcement actions on record with the UKGC
- A+ operator trust grade from Palatial Leisure Limited's regulatory standing
- eCOGRA registered for alternative dispute resolution
- A-grade SSL certificate with TLS 1.3 support
- Trustpilot score of 4.5 out of 5 from 33 reviews
Concerns
- Domain score of 52/100 (Grade D) due to missing WHOIS transparency and DNS security gaps
- No DKIM or DNSSEC records detected, leaving email authentication and domain security incomplete
- Unknown domain registration age, limiting confidence in long-term domain establishment
What Users Say
The Palaces holds a Trustpilot score of 4.5 out of 5 from 33 reviews. The sample size is modest, so the rating reflects a limited number of customer experiences rather than a broad cross-section. No topic breakdowns or individual review data were available for deeper analysis.
Common Themes
No topic summaries are available for this brand's Trustpilot profile.
Regulatory Context
There's no enforcement history to cross-reference against user feedback for The Palaces. The absence of regulatory penalties and a positive Trustpilot rating point in the same direction, though the low review volume means the picture could change with more data.
Source: Trustpilot
UKGC Licence Status
Palatial Leisure Limited holds six active UKGC licences. The Remote Casino licence and Casino (1968 Act) licence, both granted in January 2009, cover online and land-based casino operations including slots and table games. The Bingo licence, also from 2009, authorises online and land-based bingo. The General Betting Standard licence permits sports betting activity. The Gaming Machine (General Adult Gaming Centre) licence covers physical gaming machines in adult venues. A Gaming Machine Technical Supplier licence, granted in May 2018, authorises the company to supply gaming machine software or hardware. All six licences are currently active.
Palatial Leisure Limited is registered with eCOGRA as its Alternative Dispute Resolution provider. ADR schemes give consumers an independent route to resolve complaints that can't be settled directly with the operator, a requirement for UKGC-licensed businesses.
Regulatory Actions
The operator has no recorded regulatory actions. Palatial Leisure Limited has held UKGC licences for over 17 years without any fines, warnings, or formal enforcement cases appearing in UKGC records.
Site Assessment
Licensed Operator
Palatial Leisure Limited (company number 02794499) was incorporated in March 1993 and is registered at The Great Yarmouth Palace, Great Yarmouth, NR30 1PL. The company has been UKGC-licensed since January 2009 across both online and land-based gambling activities. Its 17-year licensing history with a clean enforcement record places it among the more established operators in the UK market. The mixed operator category reflects its presence in both physical venues and online platforms, which gives it a different profile to purely digital operators.
Other Sites by Palatial Leisure Limited
Palatial Leisure Limited also operates Bingo Britain (bingobritain.com), which holds an active UKGC regulator status and an A-grade SSL certificate.
