Queenplay
Queenplay is an online casino operating on a whitelabel platform, licensed through AG Communications Limited. The operator has been UKGC-licensed since 2014 but agreed to a regulatory settlement of £1,407,834 in February 2025 for Anti-Money Laundering and Social Responsibility failings, which pulls its trust grade to D.
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About
Queenplay is an online casino that describes itself as offering slots, table games, and live dealer options. The site operates on a whitelabel platform, meaning it runs on infrastructure provided by another company rather than a proprietary system. It's registered at queenplay.com, a domain that's been active since February 2012.
The site is operated by AG Communications Limited, which has held a UKGC Remote Casino licence since 1 November 2014. The operator also holds licences for general betting and bingo, covering a range of gambling products across its portfolio. That's over 11 years of continuous UKGC licensing, though the operator's regulatory record isn't clean.
In February 2025, AG Communications Limited agreed to a regulatory settlement following a UKGC review that found failings in its Anti-Money Laundering and Social Responsibility controls. The settlement included a payment of £1,407,834 in lieu of a financial penalty, along with divestment and payment of Commission costs. That action weighs heavily on the operator's overall trust standing.
Features & Offerings
Can You Trust Queenplay?
Positive Signals
- UKGC licensed since November 2014, with over 11 years of continuous licensing
- Three active UKGC licences: Remote Casino, General Betting, and Bingo
- Grade A SSL certificate with TLS 1.3 support
- Registered with eCOGRA for Alternative Dispute Resolution
- Domain registered since 2012, providing an established web presence
Concerns
- £1,407,834 regulatory settlement in February 2025 for AML and Social Responsibility failures
- Operator trust grade: D (score 55 out of 100), reflecting recent enforcement action
- Trustpilot score of 1.9 out of 5 from 79 reviews, indicating widespread user dissatisfaction
- DKIM not configured, leaving email authentication incomplete
- DNSSEC not enabled on the domain
What Users Say
Queenplay has a Trustpilot score of 1.9 out of 5 from 79 reviews, which is a very low rating. The volume of reviews is modest but the score reflects consistent negative sentiment from users. No detailed breakdown by rating category is available in the current data.
Common Themes
Specific topic breakdowns aren't available for Queenplay's Trustpilot reviews. Given the score of 1.9, negative experiences dominate the review set.
Regulatory Context
The operator's February 2025 regulatory settlement cited failings in both AML and Social Responsibility controls. Social Responsibility obligations include protections for customers showing signs of problem gambling, such as setting deposit limits and responding to escalating play patterns. Poor user scores alongside an SR enforcement finding can indicate a pattern where player protection wasn't prioritised in practice, not just in policy documents.
Source: Trustpilot
UKGC Licence Status
AG Communications Limited holds three active UKGC licences. The Remote Casino licence, granted on 1 November 2014, permits online slots, table games, and live casino products. The General Betting Standard (Real Event) licence, granted on 28 September 2017, covers sports betting on real-world events. The Bingo licence, granted on 27 August 2019, allows online bingo products. All three licences are currently active with no recorded expiry dates.
Queenplay is registered with eCOGRA for Alternative Dispute Resolution (ADR). ADR schemes provide players with an independent route to resolve complaints that can't be settled directly with the operator, without going to court. Registration was verified as of 18 February 2026.
Regulatory Actions
On 4 February 2025, the UKGC concluded a regulatory review of AG Communications Limited and found failings in its Anti-Money Laundering (AML) and Social Responsibility (SR) controls. The operator agreed to a regulatory settlement requiring a payment of £1,407,834 in lieu of a financial penalty, along with divestment and payment of UKGC costs. This is the operator's only recorded enforcement action but it's a serious one, directly impacting its trust grade.
Site Assessment
Licensed Operator
Queenplay is operated by AG Communications Limited, a UKGC-licensed gambling operator that has held its Remote Casino licence since November 2014. The operator is classified as mixed-category, holding licences across casino, betting, and bingo product types. No UK Companies House registration data is publicly linked in UKGC records, which limits independent verification of its corporate structure. AG Communications Limited's regulatory standing was significantly affected by the February 2025 settlement, which brought its operator trust score to 55 out of 100, a D grade.
Other Sites by AG Communications LimitedAG
This operator also runs 12 other licensed gambling sites:
