Prime Casino
Prime Casino is an online casino at primecasino.co.uk, operated by Skill On Net Limited under a UKGC licence held since November 2014. The operator carries a trust grade of D following a regulatory settlement in 2023 over anti-money laundering and safer gambling failures.
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About
Prime Casino is an online casino targeting UK players via primecasino.co.uk. It's operated by Skill On Net Limited, which has held an active UKGC Remote Casino licence since 1 November 2014. The site claims to offer slots, live casino games, table games, and instant win products, though these are self-reported descriptions from the operator's own marketing material.
The domain has been registered since 2006, giving it nearly two decades of history. It carries strong technical credentials, including an A-grade SSL certificate with TLS 1.3 support and full DNS email authentication via SPF, DKIM, and DMARC. But a clean technical setup doesn't offset the regulatory picture: Skill On Net Limited agreed to a settlement with the UKGC in May 2023 after failings were found in its anti-money laundering and safer gambling controls.
The operator's trust grade sits at D with an enforcement score of just 6 out of 100. Players researching whether Prime Casino is legitimate will find a site that's technically well-maintained but operated by a company with a documented compliance failure on record.
Features & Offerings
Key Offerings
- Slots
- Live casino
Main Features
- Hot or Cold feature
- Golden Chips
- My Levels
- Mobile app compatibility
Can You Trust Prime Casino?
Positive Signals
- UKGC licensed since November 2014, with over 11 years of continuous licensing
- Domain registered since 2006, nearly 19 years of domain history
- A-grade SSL with TLS 1.3 encryption and full DMARC, SPF, and DKIM protection
- Dispute resolution via eCOGRA, an independent ADR provider
Concerns
- £305,150 regulatory settlement in May 2023 for AML and safer gambling failures
- Operator trust grade of D with an enforcement score of 6 out of 100
- Trustpilot score of 3.0 from 788 reviews, indicating mixed customer experience
What Users Say
Prime Casino has a Trustpilot score of 3.0 out of 5 based on 788 reviews. A score at this level reflects a divided customer base, with strong dissatisfaction from some players pulling down what may be a more positive experience for others.
Common Themes
Detailed topic breakdowns aren't available in the current data, so specific complaint themes can't be confirmed. The overall rating suggests customer service and either account or payment handling are likely sources of friction, which is consistent with the operator's 2023 regulatory settlement.
Regulatory Context
The 2023 settlement specifically cited failures in safer gambling processes during 2021 and 2022. A Trustpilot score of 3.0 across nearly 800 reviews is consistent with an operator that had systemic process gaps during that period. Players who experienced difficulties around account verification or responsible gambling interventions in those years may account for a material portion of the negative sentiment.
Source: Trustpilot
UKGC Licence Status
The operator Skill On Net Limited holds three active UKGC licences. Its Remote Casino licence, granted on 1 November 2014, permits online slots and table games. A Gambling Software licence has been active since 11 March 2015, allowing the company to supply gaming software. The Bingo licence, granted on 14 February 2020, covers online bingo products.
Prime Casino's disputes are covered by eCOGRA, an independent Alternative Dispute Resolution provider. ADR gives players a formal route to escalate complaints if they can't resolve issues directly with the operator, without needing to go to court.
Regulatory Actions
On 23 May 2023, the UKGC concluded a regulatory settlement with Skill On Net Limited over failures in its anti-money laundering and safer gambling processes between January 2021 and December 2022. The operator agreed to pay £305,150 in lieu of a financial penalty and to commission an independent third-party audit of its AML and safer gambling controls. No other recorded regulatory actions appear in the data.
Site Assessment
Licensed Operator
Skill On Net Limited is the licensed operator behind Prime Casino. The company has been UKGC-licensed since November 2014, giving it over 11 years of regulatory history in the UK market. It holds licences covering casino, bingo, and gambling software activities, classifying it as a mixed-category operator.
No Companies House data is available in the UKGC records for this operator, meaning registered address and incorporation details aren't confirmed from public regulatory sources. The 2023 settlement is the most material fact about the company's regulatory standing and should weigh in any assessment of the operator's compliance culture.
Other Sites by Skill On Net Limited
This operator also runs 12 other licensed gambling sites:
