Polo Bingo
Polo Bingo is an online bingo and casino website operated by Broadway Gaming Ireland DF Limited. The operator holds an active UKGC licence and doesn't have any history of regulatory penalties, providing a solid foundation of trust for UK players.
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About
Polo Bingo is an online gambling brand that has been active since its domain was registered in 2010. It's operated by Broadway Gaming Ireland DF Limited, a company that holds a full licence from the UK Gambling Commission (UKGC) to offer services to players in Great Britain.
According to its own website, Polo Bingo offers a mix of bingo games, slots, and instant win games. The site claims to provide transparent bonus terms and various safer gambling tools for its customers. All transactions are stated to be in GBP, which is standard for UK-focused sites.
Features & Offerings
Key Offerings
- Slots
- Bingo
Main Features
- Full UKGC regulation
- GBP deposit and withdrawal options
- Transparent bonus terms
- Mobile-responsive site
- Safer-gambling tools
Incentives
According to their website (checked 21 Feb 2026):
Welcome Offers
Polo Bingo offers new players a single deposit-match bingo bonus, giving you bonus funds to use on bingo games when you make your first deposit with a promotional code.
WELCOME30Conditions Explained
The bonus only works on bingo games, not slots or other products. Before you can withdraw any winnings from the bonus, you'll need to meet a wagering requirement, which means betting the bonus amount four times over. So if you receive £30 in bonus funds, you'd need to place £120 in bingo wagers before any bonus-derived winnings become withdrawable. The bonus expires five days after it's credited, so you'd need to complete that wagering within that window or lose the bonus entirely. You also need to enter the promotional code at deposit, not afterwards.
Can You Trust Polo Bingo?
Positive Signals
- Operated by a UKGC licensed company
- No recorded regulatory actions against the operator
- Uses an approved ADR provider, eCOGRA
- Domain established in 2010
Concerns
- Very low user review scores on Trustpilot
What Users Say
Polo Bingo has a very low Trustpilot score of 1.5 out of 5 based on 33 reviews. This score indicates a high level of customer dissatisfaction among the users who have left feedback on the platform.
Common Themes
While specific complaint themes aren't summarised, the extremely low overall score suggests users have reported negative experiences related to various aspects of the service.
Regulatory Context
It's important to see the user feedback in context. While the reviews are very negative, the operator Broadway Gaming Ireland DF Limited doesn't have any regulatory actions from the UKGC. This means the issues users complain about haven't been found to be breaches of the operator's licence conditions.
Sample Reviews
"Great fun on this site. The bingo rooms are always busy and I've had a few small wins on the slots. Withdrawals were quick enough for me."
"Absolutely terrible experience. The games are slow and the customer service is non-existent. Wouldn't recommend this site to anyone."
Source: Trustpilot
UKGC Licence Status
The operator, Broadway Gaming Ireland DF Limited, holds three active remote licences from the UKGC. These are a Bingo licence, which permits it to offer online bingo games, and a Casino licence for slots and table games. It also holds a Gambling Software licence, allowing it to produce and supply software for gambling.
If you have a complaint that you can't resolve with the operator, you can use an Alternative Dispute Resolution (ADR) service. Broadway Gaming Ireland DF Limited is registered with eCOGRA, an approved ADR provider. This service is free for consumers and provides an independent review of disputes.
Regulatory Actions
The operator, Broadway Gaming Ireland DF Limited, has no recorded regulatory actions from the UK Gambling Commission. This clean record means it hasn't been sanctioned for breaches of its licence conditions.
Site Assessment
Licensed Operator
The company behind Polo Bingo is Broadway Gaming Ireland DF Limited. It has been licensed by the UKGC since 23 February 2022 to operate in the UK market. The company is responsible for ensuring that all its brands, including Polo Bingo, comply with British gambling laws and licence conditions.
This operator runs a large network of other online bingo and casino sites. Its clean regulatory history shows a good compliance record so far.
Other Sites by Broadway Gaming Ireland DF Limited
The operator, Broadway Gaming Ireland DF Limited, runs a large number of other gambling websites, including 888 Bingo, 888 Ladies, and Bingo Barmy.
