Plaza Royal
Plaza Royal is an online casino operating under a UKGC licence held by AG Communications Limited. The operator agreed to a £1,407,834 regulatory settlement in February 2025 after failings in Anti-Money Laundering and Social Responsibility controls were identified, which pulls its trust grade down to D.
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About
Plaza Royal is a UK-licensed online casino at plazaroyal.com, operating on a whitelabel platform under a remote gambling licence held by AG Communications Limited. According to the site, it offers slots and live casino games, with payment options including Visa, Mastercard, PayPal, Skrill, and Neteller. The site states it doesn't offer sports betting to UK players.
The site claims to include responsible gambling tools such as deposit limits, reality checks, time-outs, and self-exclusion, and states it's GamStop-compliant. These are standard UKGC requirements, and their presence is expected rather than exceptional. The operator's licensing goes back to 1 November 2014, giving it over a decade of regulated operation, though its recent enforcement history is a concern any prospective player should weigh carefully.
Plaza Royal is registered with eCOGRA as its Alternative Dispute Resolution provider, meaning customers who can't resolve a complaint directly with the site have an independent body to escalate to. The domain itself scores well on technical security measures, but the operator's regulatory record is what shapes the overall picture here.
Features & Offerings
Key Offerings
- Slots
- Live casino
Main Features
- Deposit limits
- Reality checks
- Time-outs
- Self-exclusion
- GamStop-compliant
Can You Trust Plaza Royal?
Positive Signals
- UKGC licensed since November 2014 with over 11 years of continuous licensing
- Casino, bingo, and general betting licences all currently active
- eCOGRA registered as ADR provider for independent dispute resolution
- Domain score A with strong SSL encryption and modern TLS 1.3 support
- Domain registered since 1999, showing long-term online presence
Concerns
- £1,407,834 regulatory settlement agreed in February 2025 for AML and Social Responsibility failings
- Operator trust grade D (score: 55/100) reflecting the recent enforcement action
- Trustpilot rating of 1.9/5 from 17 reviews, indicating poor user sentiment
- DKIM and DNSSEC not configured, leaving minor DNS security gaps
What Users Say
Plaza Royal has a Trustpilot rating of 1.9 out of 5 from 17 reviews. The volume is too low to draw firm conclusions about the site's typical customer experience, but the score indicates the reviews that have been left skew strongly negative.
Common Themes
No topic-level breakdown is available for Plaza Royal's reviews at this time.
Regulatory Context
The site's poor Trustpilot score and the February 2025 regulatory settlement for Social Responsibility failures are worth considering together. SR failures, as found by the UKGC, mean the operator wasn't doing enough to identify and protect customers at risk of gambling harm. If customers were experiencing problems they felt were being ignored, that would be consistent with the kind of SR shortcomings the regulator identified. The connection can't be confirmed from review data alone, but it's a pattern consumers should factor into their decision.
Source: Trustpilot
UKGC Licence Status
The operator AG Communications Limited holds three active UKGC remote licences covering this site. The Remote Casino licence (granted 1 November 2014) permits online slots, table games, and live dealer products. A General Betting Standard licence (granted 28 September 2017) covers real-event sports betting, and a Bingo licence (granted 27 August 2019) permits online bingo. All three licences are currently active with no recorded expiry dates.
Plaza Royal is registered with eCOGRA as its Alternative Dispute Resolution (ADR) provider. ADR gives players an independent route to challenge a decision if they're unable to resolve a complaint directly with the casino. eCOGRA is one of the more widely recognised ADR bodies in the UK online gambling sector.
Regulatory Actions
On 4 February 2025, the UKGC concluded a regulatory review into AG Communications Limited that found failings in its Anti-Money Laundering (AML) and Social Responsibility (SR) controls. The operator agreed to a regulatory settlement rather than contesting the findings, which included a payment of £1,407,834 in lieu of a financial penalty, along with divestment and payment of Commission costs. This is a serious outcome. AML failures mean the operator wasn't adequately checking whether customers' gambling was funded by illicit money, and SR failures indicate customers at risk of harm weren't being properly identified or protected.
Site Assessment
Licensed Operator
The licence behind Plaza Royal is held by AG Communications Limited, which has been UKGC-licensed since 1 November 2014 — over 11 years of regulated history. The operator holds a mixed category licence covering casino, betting, and bingo activity. No Companies House data is available in our records for AG Communications Limited, so its UK corporate registration details can't be verified through this source. The February 2025 regulatory settlement is the defining fact about this operator's current standing: it's a licensed company with a long track record that has nonetheless attracted a seven-figure penalty for compliance failures.
Other Sites by AG Communications LimitedAG
This operator also runs 12 other licensed gambling sites:
