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Screenshot of PlayOJO website
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About

PlayOJO is an online casino site running on playojo.com, operated by Skill On Net Limited under a UK Gambling Commission licence held since November 2014. The site markets itself with the tagline "Fair play, no nonsense" and, according to its own website, offers over 3,000 games including slots and live casino titles. The site claims to impose no wagering requirements on bonuses and offers same-day withdrawals, though these are self-reported marketing claims.

The operator behind PlayOJO has faced regulatory scrutiny from the UKGC. In May 2023, Skill On Net Limited agreed a settlement payment of £305,150 after the regulator found failings in its anti-money laundering and safer gambling processes during 2021 and 2022. As part of that settlement, the operator also agreed to an independent third-party audit of its controls. That history pulls the operator's trust grade to a D, meaning consumers should weigh the enforcement record when assessing the site.

Disputes can be referred to eCOGRA, a recognised Alternative Dispute Resolution provider. This gives customers a formal route to challenge unresolved complaints without going to court, which is a baseline consumer protection for any UKGC-regulated site.

Features & Offerings

Key Offerings

  • Slots
  • Live casino

Main Features

  • No wagering requirements on bonuses
  • Dedicated mobile apps
  • MyPlayOJO rewards program
  • Same-day withdrawals

Can You Trust PlayOJO?

Positive Signals

  • UKGC licensed since November 2014 - over a decade of continuous licensing
  • Active Casino, Gambling Software, and Bingo licences covering the full range of products offered
  • eCOGRA registered for independent Alternative Dispute Resolution
  • SSL Grade A with TLS 1.3 support and HSTS security headers

Concerns

  • £305,150 regulatory settlement in May 2023 for AML and safer gambling failures between 2021 and 2022
  • Trustpilot score of 2.0 from over 14,800 reviews - well below industry norms
  • Operator trust grade D (score: 57/100) reflecting the enforcement history

What Users Say

PlayOJO has a Trustpilot score of 2.0 out of 5 from over 14,800 reviews. That volume of reviews makes the rating meaningful rather than a statistical outlier. A score this low across such a large sample points to widespread dissatisfaction among verified reviewers.

Common Themes

Without individual review breakdowns in the current data, specific themes can't be confirmed. However, a 2.0 Trustpilot score at scale typically reflects persistent issues with withdrawals, account verification delays, or customer service responsiveness.

Regulatory Context

The UKGC's 2023 settlement found failings in Skill On Net Limited's safer gambling processes between 2021 and 2022. A 2.0 Trustpilot score across nearly 15,000 reviews during a similar period suggests those operational failings weren't invisible to customers. The regulator's independent audit requirement as part of the settlement is directly relevant: if customers were experiencing problems the enforcement captured, those experiences would likely show in the review record.

Source: Trustpilot

UKGC Licence Status

Skill On Net Limited holds three active UKGC licences covering the services offered on PlayOJO. The Remote Casino licence, granted 1 November 2014, permits online slots, table games, and live casino products. The Gambling Software licence, granted 11 March 2015, authorises the operator to supply or install gambling software. The Bingo licence, granted 14 February 2020, covers online bingo services. All three licences remain active.

Dispute Resolution:

PlayOJO's operator is registered with eCOGRA for Alternative Dispute Resolution (ADR). ADR gives consumers an independent route to resolve complaints that a gambling site hasn't settled to their satisfaction, without needing to take legal action. eCOGRA is one of the UKGC's approved ADR providers.

Regulatory Actions

Skill On Net Limited was subject to a regulatory settlement with the UKGC in May 2023. The Commission found that the operator had failings in its anti-money laundering and safer gambling processes during the period from January 2021 to December 2022. The operator agreed a payment of £305,150 in lieu of a financial penalty and committed to an independent third-party audit of its AML and safer gambling controls. This is the only recorded enforcement action against the operator in the UKGC's public register.

View full enforcement history →

Site Assessment

SSL & Security A
Grade A WE1 TLS 1.3 HSTS
DNS Security D
✓ SPF ✓ DKIM ✓ DMARC ✗ DNSSEC
Domain History D
Registered 10 years
Regulator Status A+
UKGC: Active
Transparency A+
Public WHOIS Cloudflare proxy
Site Presence D
Screenshot
Operator Trust D
57/100

Licensed Operator

Skill On Net Limited is the UKGC-licensed operator behind PlayOJO. The operator first received a UKGC licence in November 2014 and has been continuously licensed for over 11 years. It holds a mixed operator category, meaning it runs both casino and other gambling product types across its portfolio.

The operator's Companies House details aren't populated in the available UKGC data, which limits direct verification of its corporate structure through that route. The UKGC licence remains active, confirming that the regulator considers the operator fit to trade despite the 2023 settlement.

Other Sites by Skill On Net Limited

This operator also runs 12 other licensed gambling sites: