Playfrank Casino
Playfrank Casino is an online casino and sports betting site operating on a whitelabel platform, licensed in the UK by the UK Gambling Commission under operator AG Communications Limited. The operator holds an active UKGC licence but agreed to a regulatory settlement of £1,407,834 in February 2025 for AML and social responsibility failures, pulling its trust grade to D.
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About
Playfrank Casino is a UK-licensed gambling site operating under AG Communications Limited, which has held a UKGC casino licence since 1 November 2014. The site runs on a whitelabel platform and claims to offer slots, live casino games, and sports betting to UK players. According to their website, the site also provides a loyalty programme and 24/7 customer support, though these are self-reported claims.
The operator's regulatory record carries weight here. In February 2025, AG Communications Limited agreed to a regulatory settlement with the UKGC, paying £1,407,834 in lieu of a financial penalty after investigators found failings in its anti-money laundering and social responsibility controls. That settlement significantly depresses the operator's trust rating and is something any prospective player should weigh carefully.
On Trustpilot, Playfrank Casino holds a score of just 2.0 out of 5 from 91 reviews, which aligns with the concerns raised in the UKGC's own investigation. The site does have an active Alternative Dispute Resolution arrangement through eCOGRA, giving players a formal complaints route if direct resolution fails.
Features & Offerings
Key Offerings
- Slots
- Live casino
Main Features
- 24/7 customer support
- Loyalty programme
- Mobile-optimized platform
Can You Trust Playfrank Casino?
Positive Signals
- UKGC licensed since November 2014 — over 11 years of continuous licensing
- Three active UKGC licences: Casino, General Betting Standard, and Bingo
- eCOGRA ADR registered — independent dispute resolution available to players
- SSL grade A with TLS 1.3 support and Cloudflare CDN protection
Concerns
- £1,407,834 regulatory settlement in February 2025 for AML and social responsibility failures
- Operator trust grade D (score 55/100) reflecting recent enforcement action
- Trustpilot score 2.0/5 from 91 reviews — poor consumer sentiment
- WHOIS not public — domain ownership not transparently registered
- No DNSSEC or CAA DNS security records configured
What Users Say
Playfrank Casino holds a Trustpilot score of 2.0 out of 5 from 91 reviews. That's a poor rating and, given the review volume, it's a meaningful signal rather than a statistical outlier. No per-star breakdown or review text was available to analyse in detail.
Common Themes
No topic summaries were available from the Trustpilot data for this brand.
Regulatory Context
The operator's 2025 UKGC settlement cited failures in both AML controls and social responsibility obligations. Poor social responsibility controls typically cover inadequate player protection checks — things like problem gambling interventions and affordability monitoring. A Trustpilot score of 2.0 from 91 reviewers is consistent with a player base that has had friction-heavy experiences, which often correlates with exactly these types of operator-level control failures. Whether individual Trustpilot complaints map directly to the UKGC's specific findings can't be confirmed without full review text, but the alignment is notable.
Source: Trustpilot
UKGC Licence Status
The operator AG Communications Limited holds three active UKGC licences. The Remote Casino licence, granted on 1 November 2014, permits online slots, table games, and live casino products. The General Betting Standard (Real Event) licence, granted on 28 September 2017, covers sports betting on real-world events. The Bingo licence, granted on 27 August 2019, allows online bingo products. All three remain active with no expiry dates recorded.
Playfrank Casino is registered with eCOGRA as its Alternative Dispute Resolution provider, verified as of February 2026. ADR schemes give players an independent route to resolve complaints that can't be settled directly with the operator — a consumer protection requirement under UKGC licensing conditions.
Regulatory Actions
On 4 February 2025, the UKGC concluded a regulatory review finding that AG Communications Limited had failings in its Anti-Money Laundering and Social Responsibility controls. The operator agreed to a regulatory settlement rather than contest a formal financial penalty. The settlement required a payment of £1,407,834, divestment, and payment of the Commission's own costs. This is a material regulatory action and reflects directly on the operator's D-grade trust score.
Site Assessment
Licensed Operator
AG Communications Limited is the UKGC-licensed operator behind Playfrank Casino. The company has been licensed since 1 November 2014, giving it over 11 years of continuous UKGC authorisation across casino, sports betting, and bingo categories. No Companies House registration details are held in UKGC records for this operator, which limits the publicly verifiable corporate information available. The 2025 regulatory settlement is the operator's first recorded enforcement action on Saferwager's data, but at over £1.4 million it's a substantial one.
Other Sites by AG Communications LimitedAG
This operator also runs 12 other licensed gambling sites:
