MetGaming
MetGaming is an online casino operating as a whitelabel site under AG Communications Limited, a UK-licensed operator since 2014. The operator holds a Trustpilot rating of just 1.7 from 75 reviews and agreed to a regulatory settlement of £1,407,834 with the UKGC in February 2025 for AML and social responsibility failures.
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About
MetGaming is a UK-facing online casino registered at metgaming.com. The site operates as a whitelabel platform, meaning it runs on infrastructure and licences held by its parent operator rather than holding standalone licences of its own. According to the site, it offers slots, table games, and live dealer options, though these are self-reported claims and haven't been independently verified.
The operator behind MetGaming is AG Communications Limited, which has held a UKGC Remote Casino licence since 1 November 2014. That's over 11 years of continuous licensing, and the operator has since added General Betting and Bingo licences. But that history doesn't tell the whole story. In February 2025, the UKGC found failings in AG Communications Limited's Anti-Money Laundering and Social Responsibility controls, resulting in a regulatory settlement worth £1,407,834.
The domain itself was registered in July 2021, so MetGaming is a relatively new brand built on an older operator's licence. Its WHOIS record is publicly visible, and it holds an A-grade SSL certificate with TLS 1.3 support. DNS security is partial: SPF and DMARC records are in place, but DKIM and DNSSEC are missing.
Features & Offerings
Can You Trust MetGaming?
Positive Signals
- UKGC licensed since 2014 via AG Communications Limited
- Three active licences: Casino, General Betting, and Bingo
- eCOGRA registered for Alternative Dispute Resolution
- A-grade SSL with TLS 1.3 encryption
- SPF and DMARC DNS records in place
Concerns
- £1,407,834 regulatory settlement in February 2025 for AML and social responsibility failures
- Operator trust grade: D (score 55/100)
- Trustpilot rating 1.7/5 from 75 reviews
- DKIM and DNSSEC not configured
- Domain registered only in 2021, limited track record as a brand
What Users Say
MetGaming holds a Trustpilot score of 1.7 out of 5 from 75 reviews. That's an extremely low rating, placing it among the worst-rated gambling brands on the platform. The volume of reviews is modest but the sentiment is clearly negative.
Common Themes
Detailed topic-level breakdowns aren't available for this brand, so specific complaint categories can't be confirmed. But a 1.7 Trustpilot score from 75 reviews typically reflects recurring problems with withdrawals, customer service, or account closures.
Regulatory Context
The UKGC found that AG Communications Limited failed to meet AML and Social Responsibility standards, including controls around problem gambling. Poor Trustpilot scores on gambling sites often correlate with exactly those failures: delayed withdrawals, insufficient account safeguards, and inadequate customer support. It's consistent that a regulator found control shortcomings at the same operator users are rating poorly.
Source: Trustpilot
UKGC Licence Status
AG Communications Limited holds three active UKGC licences covering the products offered at MetGaming. The Remote Casino licence, granted on 1 November 2014, covers online slots and table games. A General Betting (Standard - Real Event) licence was added on 28 September 2017, permitting sports wagering. The Bingo licence was granted on 27 August 2019, rounding out the operator's product range. All three licences remain active with no expiry dates recorded.
MetGaming is registered with eCOGRA as its Alternative Dispute Resolution provider, verified as of 18 February 2026. ADR registration means that if a player can't resolve a complaint directly with the operator, they can escalate to eCOGRA for independent adjudication at no cost to the player.
Regulatory Actions
On 4 February 2025, the UKGC concluded a regulatory review of AG Communications Limited and found shortcomings in both its Anti-Money Laundering controls and Social Responsibility practices. The operator agreed to a regulatory settlement that included a payment of £1,407,834 in lieu of a formal financial penalty, along with divestment and payment of Commission costs. This is a material enforcement action and weighs heavily on the operator's regulatory standing.
Site Assessment
Licensed Operator
MetGaming is operated by AG Communications Limited, which has been UKGC-licensed since November 2014 and holds an operator category of mixed, meaning it offers more than one gambling product type. At over 11 years of licensing, the company has a long tenure in the regulated UK market.
No Companies House registration data is available in UKGC records for AG Communications Limited, which limits visibility into its corporate structure, directors, or registered address. The February 2025 regulatory settlement is the most significant mark against the operator's record, and it gives the operator a trust grade of D with a score of 55 out of 100.
Other Sites by AG Communications LimitedAG
This operator also runs 12 other licensed gambling sites:
