Luna Casino
Luna Casino is an online casino operating on a whitelabel platform, licensed through Skill On Net Limited under the UK Gambling Commission. The operator has been licensed since 2014 but received a regulatory settlement in 2023 following identified failures in anti-money laundering and safer gambling processes.
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About
Luna Casino is an online casino at lunacasino.com, running as a whitelabel site on the platform of Skill On Net Limited. The site has been registered since April 2012 and claims to offer slots, live casino, and table games, along with a broad list of payment options including Visa, PayPal, Skrill, and Trustly. These are marketing claims from the site itself, not independently verified facts.
The operator behind the site, Skill On Net Limited, has held a UKGC casino licence since November 2014. It's a mixed-category operator with over 11 years of licensing history. But that longevity doesn't tell the whole story: in May 2023, the UKGC found significant failings in the company's AML and safer gambling controls between 2021 and 2022, resulting in a payment of £305,150 and a requirement for an independent third-party audit.
The operator's trust grade sits at D with a score of 57, reflecting the regulatory settlement. Consumers researching Luna Casino should weigh the site's established presence and active licensing against the documented compliance concerns that led to that 2023 settlement.
Features & Offerings
Key Offerings
- Slots
- Live casino
Main Features
- 24/7 customer support
- Mobile compatibility
- Live dealer games
- Secure transactions with SSL encryption
Can You Trust Luna Casino?
Positive Signals
- UKGC licensed since November 2014 with three active licences (Casino, Gambling Software, Bingo)
- Domain registered since 2012, giving 13+ years of established presence
- Grade A SSL certificate with TLS 1.3 support and Cloudflare CDN protection
- eCOGRA registered as Alternative Dispute Resolution provider
Concerns
- £305,150 regulatory settlement in May 2023 for AML and safer gambling failures spanning 2021-2022
- Operator trust grade: D (score 57), reflecting enforcement history
- Trustpilot score of 2.6 from 23 reviews indicates poor user sentiment
- No DNSSEC or CAA DNS security records in place
What Users Say
Luna Casino has a Trustpilot score of 2.6 out of 10 from 23 reviews, which is a low rating. The review volume is too small to draw firm conclusions, but the score signals that a notable proportion of reviewers have had poor experiences.
Common Themes
No detailed topic breakdowns are available from the current review data.
Regulatory Context
The 2023 UKGC settlement specifically cited failings in safer gambling processes during 2021-2022. Poor Trustpilot ratings during a similar period may reflect the same issues that attracted regulatory attention, though the review volume is too low to establish a clear pattern.
Source: Trustpilot
UKGC Licence Status
Skill On Net Limited holds three active UKGC licences covering this site. The Remote Casino licence (granted November 2014) permits online slots, table games, and live casino products. The Gambling Software licence (granted March 2015) covers the provision and operation of gambling software. The Bingo licence (granted February 2020) authorises online bingo products. All three are currently active with no expiry dates recorded.
Luna Casino's operator is registered with eCOGRA as its Alternative Dispute Resolution provider. ADR gives players an independent avenue to escalate complaints that can't be resolved directly with the casino. eCOGRA is one of the UKGC's approved ADR providers and is widely used across the industry.
Regulatory Actions
On 23 May 2023, the UKGC concluded a regulatory settlement with Skill On Net Limited following an investigation into its operations between January 2021 and December 2022. The regulator found failings in both anti-money laundering and safer gambling processes. As part of the settlement, the operator agreed to pay £305,150 in lieu of a financial penalty and to commission an independent third-party audit of its AML and safer gambling controls. This is the operator's only recorded regulatory action.
Site Assessment
Licensed Operator
Skill On Net Limited is the UKGC-licensed operator behind Luna Casino. It's been active under UKGC regulation since November 2014, making it a long-standing licence holder with over 11 years in the market. The operator is classified as a mixed-category operator, covering both casino and bingo products. No UK Companies House data is available in UKGC records for this operator, so its corporate structure isn't verifiable through that route.
Other Sites by Skill On Net Limited
This operator also runs 12 other licensed gambling sites: