Jackpotjoy Casino
Jackpotjoy Casino is an online casino and bingo brand operated by Gamesys Operations Limited. The operator has been licensed in the UK since 2014 but received a major regulatory penalty in 2023 for serious safety failures.
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About
Jackpotjoy Casino is a UK-licensed gambling website operated by Gamesys Operations Limited. The operator holds an active licence from the Gambling Commission (UKGC), which it first received on 1 November 2014. This means the site is legally permitted to offer gambling services to customers in Great Britain.
According to its website, Jackpotjoy Casino offers a mix of slots, bingo, and live casino games. The site also claims to have native apps for iOS and Android, fast withdrawals, and 24/7 customer support. It's important to remember that these are marketing claims made by the operator.
Features & Offerings
Key Offerings
- Slots
- Bingo
- Live casino
- Table games
Main Features
- UKGC licensed and regulated
- Daily and monthly free games
- Native iOS and Android app
- Fast withdrawals with Visa Direct
- 24/7 live chat support
Incentives
According to their website (checked 21 Feb 2026):
Welcome Offers
New players at Jackpotjoy Casino can choose between two welcome offers: free bingo tickets for bingo players or free spins on a slots game for casino players.
Conditions Explained
You must opt in to your chosen offer before making your first deposit, as there's no way to switch afterwards. Both offers require a minimum deposit and a minimum amount wagered on the relevant game type (bingo or slots). Importantly, you can only choose one welcome offer, and picking one rules out all other new-player promotions. The free bingo tickets can be worth up to £50 if used on £1 tickets, but are worth as little as 50p if used on 1p tickets, so the actual value depends on which bingo games are available. The free spins offer carries no wagering requirement, meaning any winnings are yours to keep. Both offers expire 30 days after opting in.
Ongoing Promotions
Existing players can access daily free games with withdrawable cash prizes and a refer-a-friend programme.
Conditions Explained
The Daily Free Games require a minimum £10 lifetime deposit to access, and each promotional game can only be played once per day with a maximum of one game per week. Any cash prizes won are withdrawable but expire within 30 days of being credited. The Refer a Friend programme caps referrals at five per player. The referee must deposit at least £10 and wager a minimum of £50 on bingo or slots only (for registrations on or after 6 February 2026). Sports and live casino play don't count toward that wagering target.
Can You Trust Jackpotjoy Casino?
Positive Signals
- UKGC licensed since 2014
- Registered with eCOGRA and IBAS for dispute resolution
- Domain registered for over 20 years
Concerns
- Operator fined £6 million in 2023 for safety failures
- Very low user review scores on Trustpilot
What Users Say
Jackpotjoy Casino has a very low Trustpilot score of 1.3 out of 5 based on almost 2,000 reviews. This shows widespread and consistent customer dissatisfaction.
Common Themes
Common themes in negative reviews often revolve around difficulties with withdrawals, poor customer service experiences, and unexpected account closures.
Regulatory Context
The operator's £6 million fine for anti-money laundering and social responsibility failures is very relevant here. These types of regulatory breaches can directly cause the problems users report, such as accounts being blocked during withdrawal attempts or disputes over responsible gambling interactions. The enforcement action shows that the operator has failed in these areas at a systemic level.
Sample Reviews
"Great selection of games and I've had some decent wins. Never had an issue with withdrawals, they are always quick."
"Customer service is useless. They closed my account for no reason after I tried to withdraw my winnings. Avoid this site."
Source: Trustpilot
UKGC Licence Status
The operator, Gamesys Operations Limited, holds four active UKGC licences. These include a Remote Casino licence for online slots and table games and a Remote Bingo licence. It also holds licences for General Betting Standard - Real Event and General Betting Standard - Virtual Event, which permit it to offer bets on real-world and computer-generated events.
If you have a complaint that you can't resolve with the operator, you can contact an Alternative Dispute Resolution (ADR) provider. Gamesys Operations Limited is registered with two independent providers: eCOGRA and IBAS. This gives customers a free and impartial way to settle disputes.
Regulatory Actions
The operator, Gamesys Operations Limited, has a significant enforcement history. On 22 November 2023, the UKGC imposed a financial penalty of £6 million. The action was for failures in social responsibility and anti-money laundering (AML) code provisions. The regulator also attached an additional condition to the company's licence and issued a formal warning.
Site Assessment
Licensed Operator
The brand Jackpotjoy Casino is run by Gamesys Operations Limited. This company has been licensed by the UKGC since November 2014 and operates a number of other well-known gambling websites in the UK.
While the company is long-established, its regulatory record is a serious concern for consumers. The £6 million penalty from the UKGC in 2023 points to major failings in how the company protected customers and prevented its services from being used for money laundering. This history is a key factor when considering using any of its brands.
Other Sites by Gamesys Operations Limited
Gamesys Operations Limited also operates other UK-licensed brands, including Bally Bet, Double Bubble Bingo, Monopoly Casino, and Virgin Games.
