ICE36
ICE36 is an online casino operating at ice36.co.uk, run by Skill On Net Limited under active UKGC licences. The operator agreed a regulatory settlement of £305,150 in May 2023 for anti-money laundering and safer gambling failures, giving it a trust grade of D.
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About
ICE36 is an online casino operated by Skill On Net Limited, which has held a UKGC casino licence since 1 November 2014. The site claims to offer over 2,000 slot games alongside live dealer tables and accepts payments through Visa, MasterCard, Paysafecard, Trustly, and Skrill.
The operator's regulatory record has a serious blemish. In May 2023, UKGC found that Skill On Net Limited had failings in its anti-money laundering and safer gambling controls between January 2021 and December 2022. The company agreed a settlement of £305,150 in lieu of a financial penalty and committed to an independent third-party audit of those controls. That enforcement action is the main reason the operator carries a D trust grade on Saferwager.
Player sentiment on Trustpilot backs up those concerns. ICE36 holds a score of 2.5 out of 5 from 102 reviews, which is low and consistent with an operator that has faced scrutiny over its customer protection standards.
Features & Offerings
Key Offerings
- Slots
- Live casino
Main Features
- Over 2,000 slot games
- Live dealer games with real-time streaming
Can You Trust ICE36?
Positive Signals
- UKGC casino licence held since 2014 (over 11 years of continuous licensing)
- Active bingo and gambling software licences alongside casino licence
- eCOGRA registered as Alternative Dispute Resolution provider
- SSL grade A with TLS 1.3 encryption enabled
- Domain registered and paid through to January 2028
Concerns
- £305,150 regulatory settlement in May 2023 for AML and safer gambling failures
- Operator trust grade D (score 57 out of 100) following enforcement action
- Trustpilot score of 2.5 from 102 reviews
- No DKIM email authentication configured on the domain
- No DNSSEC or CAA DNS security records present
What Users Say
ICE36 has a Trustpilot score of 2.5 out of 5 from 102 reviews. That sits well below the platform average and reflects a pattern of dissatisfied players. Individual rating breakdowns aren't available in Saferwager's current data.
Common Themes
Without topic-level summaries in the current data, specific recurring themes can't be confirmed. However, a 2.5 score from over 100 reviews typically points to recurring issues with customer service, payment handling, or account verification.
Regulatory Context
The UKGC found that Skill On Net Limited had failings in its safer gambling processes between 2021 and 2022. The low Trustpilot score and that enforcement finding sit alongside each other. Players reporting poor experiences during that period were interacting with an operator the regulator later confirmed had inadequate protections in place.
Source: Trustpilot
UKGC Licence Status
Skill On Net Limited holds three active UKGC licences covering Remote Casino (granted 1 November 2014, permits online slots and table games), Gambling Software (granted 11 March 2015, covers the platform and game supply), and Remote Bingo (granted 14 February 2020, permits online bingo products). All three licences are currently active with no recorded expiry dates.
ICE36 is registered with eCOGRA as its Alternative Dispute Resolution provider. ADR schemes offer players an independent route to resolve complaints that the operator hasn't resolved directly, without going to court. eCOGRA is a UKGC-approved ADR provider.
Regulatory Actions
On 23 May 2023, Skill On Net Limited reached a regulatory settlement with the UKGC following an investigation into its operations from January 2021 to December 2022. The regulator found failings in the operator's anti-money laundering processes and safer gambling controls. As part of the settlement, the company agreed to pay £305,150 in lieu of a financial penalty and to commission an independent third-party audit of its AML and safer gambling systems. This is the only recorded enforcement action against the operator.
Site Assessment
Licensed Operator
Skill On Net Limited is the UKGC-licensed operator behind ICE36. The company has held a gambling licence since 1 November 2014, giving it over 11 years of regulated operation in the UK market. Its licence category is classified as mixed, meaning it covers casino, bingo, and software supply activities.
No Companies House registration data is available through Saferwager's records. The 2023 regulatory settlement introduced a meaningful penalty to its record and resulted in a trust grade of D, meaning consumers should approach the operator with some caution despite its licensing history.
Other Sites by Skill On Net Limited
This operator also runs 12 other licensed gambling sites:
