Grand Ivy
Grand Ivy is an online casino operating on a whitelabel platform, licensed through White Hat Gaming Limited under the UK Gambling Commission. The operator has held its UKGC licences since October 2018 and has no recorded regulatory penalties. A Trustpilot score of 1.7 from 301 reviews points to meaningful consumer dissatisfaction worth considering.
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About
Grand Ivy is an online casino that describes itself as offering a wide selection of slot games, table games, and live dealer options. The site operates as a whitelabel product, meaning it runs on infrastructure and licensing provided by another company rather than directly holding its own UKGC account. According to their website, it's aimed at players seeking a classic casino experience.
The site has been registered since September 2015, giving the domain over a decade of history, though its UKGC licences weren't granted until October 2018. It's secured with a current SSL certificate issued by Amazon and supports TLS 1.3, the latest encryption standard. DNS protections include SPF and DMARC records, though DKIM and DNSSEC aren't in place.
Grand Ivy's Trustpilot rating of 1.7 from 301 reviews is notably low and suggests a pattern of poor customer experiences. This sits in contrast to its clean enforcement record. Prospective players should factor both the lack of regulatory penalties and the volume of negative user feedback into their assessment.
Features & Offerings
Can You Trust Grand Ivy?
Positive Signals
- UKGC licensed since October 2018 across casino, bingo, betting, and gambling software categories
- No recorded regulatory penalties from the UK Gambling Commission
- SSL grade A with TLS 1.3 support
- eCOGRA registered for independent dispute resolution
- Domain registered since 2015, over 10 years of domain history
Concerns
- Trustpilot score of 1.7 from 301 reviews indicates high levels of consumer dissatisfaction
- Operates as a whitelabel site, adding a layer between the consumer and the licence holder
- DNS security is incomplete: no DKIM, CAA, or DNSSEC records
What Users Say
Grand Ivy holds a Trustpilot score of 1.7 out of 5 from 301 reviews, placing it firmly in the 'Bad' category on that platform. The volume of reviews gives the rating statistical weight. No Trustpilot topic summaries or individual review data are available in the current dataset to break down specific complaint themes.
Common Themes
No topic-level breakdown is available for Grand Ivy's Trustpilot reviews at this time.
Regulatory Context
White Hat Gaming Limited hasn't faced any enforcement actions from the UKGC, so there's no regulatory record to cross-reference against user complaints. The disconnect between a clean regulatory record and a 1.7 Trustpilot score is worth noting: enforcement only captures the most serious breaches that regulators identify, whereas user reviews reflect day-to-day experiences that may not reach that threshold.
Source: Trustpilot
UKGC Licence Status
Grand Ivy is covered by licences held by White Hat Gaming Limited with the UK Gambling Commission. The operator holds five active licences, all granted on 29 October 2018: a Remote Casino licence (permits online slots and table games), a Bingo licence (covers online bingo products), a Gambling Software licence (authorises the provision of gambling software to other operators), a General Betting Standard Real Event licence (permits betting on real sporting and other events), and a General Betting Standard Virtual Event licence (covers virtual or simulated event betting). None of these licences carry an expiry date on record, meaning they remain active indefinitely unless revoked or surrendered.
Grand Ivy is registered with eCOGRA as its Alternative Dispute Resolution provider, as verified in February 2026. ADR schemes offer players an independent route to resolve complaints if they can't reach a satisfactory outcome directly with the operator, without needing to go to court.
Regulatory Actions
White Hat Gaming Limited has no recorded regulatory actions from the UK Gambling Commission. The operator hasn't faced any fines, licence suspensions, or formal warnings since first being licensed in 2018.
Site Assessment
Licensed Operator
White Hat Gaming Limited is the UKGC-licensed operator behind Grand Ivy. The company has been licensed for approximately 7.3 years and holds a mixed operator category, meaning it provides both gambling services and software products. Its operator trust score of 76 out of 100 (Grade B) places it in the adequate range, reflecting a clean enforcement record and reasonable regulatory standing.
No UK Companies House data is available for White Hat Gaming Limited in the dataset, so its incorporation details and registered address can't be independently verified here. The whitelabel model it uses is common in the online gambling industry, where a technology platform provider licences out both its software and its regulatory permissions to run multiple branded sites.
Other Sites by White Hat Gaming Limited
This operator also runs 12 other licensed gambling sites:
