Dream Vegas
Dream Vegas is an online casino operating under a UKGC licence held by White Hat Gaming Limited. The operator has been licensed since October 2018 and carries a clean enforcement record. Its Trustpilot score of 1.7 from 413 reviews is worth noting before signing up.
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About
Dream Vegas is an online casino at dreamvegas.com, sitting on a whitelabel platform provided by White Hat Gaming Limited, which holds the UK Gambling Commission licence covering the site. According to their website, Dream Vegas offers over 2,500 games including slots, live dealer tables, and standard table games. The site describes itself as bringing "the glitz and glamour of Las Vegas" to home players, and states it accepts a wide range of payment methods including PayPal, Trustly, and Apple Pay.
The site has held an active UKGC licence since 29 October 2018, covering casino, bingo, gambling software, and betting activities. It hasn't faced any recorded regulatory actions in that time. The domain itself was first registered in 2001 and is secured with a current SSL certificate issued by Amazon, with TLS 1.3 support in place. Alternative dispute resolution is handled by eCOGRA, giving players a formal complaints route outside the operator.
Despite the clean regulatory record, user sentiment on Trustpilot tells a different story. Dream Vegas scores 1.7 out of 5 from 413 reviews, which sits well below average. Prospective players should weigh that customer feedback alongside the operator's unblemished UKGC history when deciding whether to register.
Features & Offerings
Key Offerings
- Slots
- Live casino
Main Features
- 24/7 live chat support
- Mobile app for Android
- Welcome bonus with free spins
- Loyalty program
Can You Trust Dream Vegas?
Positive Signals
- UKGC licensed since 29 October 2018 with active status
- No regulatory penalties or enforcement actions recorded
- eCOGRA ADR registered giving players an independent complaints route
- SSL grade A with TLS 1.3 encryption supported
Concerns
- Trustpilot score of 1.7 from 413 reviews indicates widespread customer dissatisfaction
- No DKIM or DNSSEC in DNS configuration, leaving some email and domain security gaps
- White Hat Gaming Limited has no Companies House record in the data, limiting corporate transparency
What Users Say
Dream Vegas scores 1.7 out of 5 on Trustpilot based on 413 reviews. That's a low score relative to most UKGC-licensed casinos and suggests persistent problems with customer experience. No detailed rating breakdown or topic summaries are available in the current data.
Common Themes
Detailed topic summaries aren't available for Dream Vegas at this time.
Regulatory Context
White Hat Gaming Limited has no recorded enforcement history with the UKGC, so user complaints on Trustpilot can't be directly linked to any specific regulatory failure. The low score doesn't reflect a regulatory breach but does suggest the site hasn't met customer expectations consistently. Players with unresolved complaints can escalate to eCOGRA, the registered ADR provider.
Source: Trustpilot
UKGC Licence Status
White Hat Gaming Limited holds five active UKGC licences covering this site. The Remote Casino licence (granted 29 October 2018) permits online slots and table games. A Bingo licence covers online bingo products. The Gambling Software licence authorises the operator to supply gaming software. Two General Betting Standard licences cover real-event and virtual-event betting respectively. All five licences remain active with no expiry dates recorded.
Dream Vegas is registered with eCOGRA as its Alternative Dispute Resolution provider, verified as of February 2026. ADR gives players a free, independent route to resolve complaints that the operator hasn't resolved directly, without needing to go to court.
Regulatory Actions
The operator has no recorded regulatory actions. White Hat Gaming Limited's UKGC file shows no fines, licence reviews, or formal warnings since it was first licensed in October 2018.
Site Assessment
Licensed Operator
White Hat Gaming Limited is the licensed operator behind Dream Vegas. It has held a UKGC licence for approximately 7.3 years, first granted on 29 October 2018. The operator carries a trust grade of B with a trust score of 76, reflecting a clean enforcement record and multi-category licensing. No UK Companies House data is recorded in the available regulatory information, so the operator's corporate structure and registered address cannot be independently verified through that channel.
Other Sites by White Hat Gaming Limited
This operator also runs 12 other licensed gambling sites: