Chitchat Bingo
Chitchat Bingo is an online bingo and slots site operating under a UK Gambling Commission licence held by Grace Media (Gibraltar) Limited. The operator received a £60,000 financial penalty in 2025 for social responsibility failures, giving it a Grade D trust rating. The domain itself scores a Grade B for technical security, though regulatory history warrants caution.
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About
Chitchat Bingo is a bingo and slots site at chitchatbingo.com, licensed through Grace Media (Gibraltar) Limited, which has held its UKGC licence since 9 March 2022. The site is a whitelabel operation, meaning it runs on a shared platform rather than proprietary infrastructure, which is common among smaller UK gambling brands. According to its website, the platform offers bingo and video slots powered by Pragmatic Play software, with payment options including Visa, Mastercard, PayPal, and Trustly.
The operator behind Chitchat Bingo was fined £60,000 by the Gambling Commission in June 2025 for breaches of social responsibility codes. Specifically, the failures related to self-exclusion processes and direct electronic marketing consent. The Commission noted the breaches were caused by human error and that the licensee cooperated and took remedial action, but the penalty still pulled the operator's trust score to a Grade D. That's a concern consumers should weigh when deciding whether to sign up.
The domain has been registered since 2005, giving it over 20 years of history, and it carries a solid Grade B domain score. SSL encryption is rated A, TLS 1.3 is supported, and the site sits behind Cloudflare. DNS security is partial: SPF and DKIM records are in place, but DMARC is absent, which is a gap in email security.
Features & Offerings
Key Offerings
- Slots
- Bingo
Main Features
- 24/7 live chat and email support
- UKGC regulation with safer gambling controls
- Pragmatic Play software for bingo and slots
- Welcome bonus with slot match and free bingo tickets
Incentives
According to their website (checked 21 Feb 2026):
Welcome Offers
Chitchat Bingo offers new players a single deposit-based welcome bonus in the form of a games bonus, available to first-time depositors who opt in.
Conditions Explained
The games bonus carries a 10x wagering requirement, meaning you'd need to bet through the bonus amount ten times before any winnings can be withdrawn. Bonus winnings are capped at £50, so even if you win more, you can't withdraw beyond that. The bonus is only valid for 2 days from when it's credited, which is a short window. Your cash deposit remains yours and can be withdrawn at any time, but the bonus funds are separate and subject to these conditions.
Ongoing Promotions
Existing players have a varied set of ongoing offers to choose from, including slot tournaments, bingo room promotions, a daily deposit bonus calendar, weekly cashback, and mission-based loyalty rewards.
Promo Code RequiredExpires 28 Feb 2026Conditions Explained
The Weekly Cash Back gives 10% back on net losses each Friday, up to £25, with a minimum cashback of £5. There's no wagering on cashback, but credits can take up to 72 hours to arrive. The Bonus Calendar requires a promo code and a £10 minimum deposit each day, with different bonuses depending on the day of the week. Slot bonuses from the calendar carry 10x wagering, while bingo bonuses carry 2x wagering. Both bonus types and cash spins from the calendar expire in 2 days. The Valentine Slot Tournament and Cupid's Prize Drop are only valid on Pragmatic Play slots, excluding jackpot games. The 3 Below bingo room promotion runs between 5pm and 8pm only. Bingo Mission rewards vary and are only paid out after meeting the specific requirements of each mission, with no guaranteed reward amount stated.
Can You Trust Chitchat Bingo?
Positive Signals
- UKGC licensed since March 2022 under Grace Media (Gibraltar) Limited
- Active bingo, casino, and betting licences all confirmed by UKGC
- Domain registered in 2005, over 20 years of registration history
- Grade A SSL certificate with TLS 1.3 support and Cloudflare protection
- Registered with both eCOGRA and IBAS for alternative dispute resolution
Concerns
- £60,000 UKGC fine in June 2025 for social responsibility code breaches
- Failures included self-exclusion process failures and marketing consent breaches
- Operator trust grade: D (score 53 out of 100)
- No DMARC record on domain DNS, leaving an email authentication gap
What Users Say
No Trustpilot data is currently available for Chitchat Bingo. Consumer review information will be updated as verified data becomes available.
UKGC Licence Status
Grace Media (Gibraltar) Limited holds five active UKGC licences covering this brand. The Bingo licence (granted 9 March 2022) permits online bingo games. The Casino licence (granted 9 March 2022) covers online slots and table games. A Gambling Software licence (granted 14 May 2024) authorises the supply of gambling software. Two General Betting Standard licences (granted 13 June 2025) cover real-event and virtual-event betting. All five licences are currently active.
Chitchat Bingo's operator is registered with both eCOGRA and IBAS (Independent Betting Adjudication Service) for alternative dispute resolution. ADR providers give players a route to escalate unresolved complaints beyond the operator's internal process, which is a requirement for all UKGC-licensed operators. Having two registered ADR options is a positive for consumers.
Regulatory Actions
The UKGC imposed a £60,000 financial penalty on Grace Media (Gibraltar) Limited on 26 June 2025. The breaches involved social responsibility code SRCP 3.5.3 (self-exclusion) and SRCP 5.1.11 (direct electronic marketing consent). In practice, this means the operator failed to properly honour self-exclusion requests and sent direct marketing without verified consent. The Commission recorded that the failures stemmed from human error, the licensee cooperated fully, and remedial steps have since been taken.
Site Assessment
Licensed Operator
Grace Media (Gibraltar) Limited is the UKGC account holder behind Chitchat Bingo, having first obtained its licence on 9 March 2022, giving it just under four years of licensed operation in the UK market. It's a Gibraltar-incorporated entity, which is a recognised jurisdiction for online gambling, though no Companies House record is linked in UKGC data. The operator runs a portfolio of over ten UK-facing brands, including bingo, casino, and sports betting sites.
With a trust score of 53 and a Grade D rating, the operator's regulatory standing is below average. The enforcement score sits at just 4 out of 100, reflecting the 2025 penalty. Consumers considering Chitchat Bingo should be aware that the company behind it has a recent, if modest, breach history.
Other Sites by Grace Media (Gibraltar) Limited
Grace Media (Gibraltar) Limited operates a portfolio of UK-licensed gambling sites alongside Chitchat Bingo. Others include 333 Casino, BOGOF Bingo, Cosmic Spins, DeepSea Casino, Fruity Wins, Fortune Mobile Casino, Belgravia Casino, and Ayahuasca Casino, all holding active UKGC licences under the same operator account.
