Casilando
Casilando is an online casino operating under a UKGC licence held by White Hat Gaming Limited, active since October 2018. It's a whitelabel site running on White Hat Gaming's platform, offering slots, live casino, and betting products. The operator carries a B-grade trust rating with no recorded enforcement actions.
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About
Casilando is a casino brand registered at casilando.com, a domain created in April 2014. The site operates as a whitelabel on the White Hat Gaming Limited platform, which means the underlying licences, player funds, and regulatory obligations are handled by that parent operator rather than by Casilando independently. According to the site, it offers slots, live casino games, and table games with fast withdrawal processing.
The operator's UKGC licence was granted in October 2018, giving White Hat Gaming Limited just over seven years of continuous licensing. The licence covers casino, bingo, gambling software, and both real-event and virtual-event general betting, so the brand can legally offer a broad range of products to UK players. It's worth noting that no company registration details are linked to the operator in UKGC records, which limits how much corporate background can be independently verified.
Disputes can be referred to eCOGRA, which is registered as the Alternative Dispute Resolution provider for this operator. That gives players a formal escalation route outside the courts if they can't resolve an issue directly with the site.
Features & Offerings
Key Offerings
- Slots
- Live casino
Main Features
- Licensed by UKGC
- Fast payouts
- Mobile-optimised site
- Loyalty programme
- 24/7 customer support
Can You Trust Casilando?
Positive Signals
- UKGC licence active since October 2018 with no recorded enforcement actions
- eCOGRA registered as ADR provider, giving players an independent dispute route
- SSL grade A with TLS 1.3 support and Amazon-issued certificate
- Domain registered since 2014, with registration paid through to April 2027
Concerns
- Trustpilot score of 1.5 out of 5 from 46 reviews, indicating poor user satisfaction
- No company registration data linked in UKGC records for White Hat Gaming Limited, limiting corporate transparency
- DKIM not configured on the domain, leaving a gap in email authentication
What Users Say
Casilando has a Trustpilot score of 1.5 out of 5 from 46 reviews. That's a low rating by any measure, though the review volume is small and may not fully reflect the wider player base. No AI summary or topic breakdowns are available from Trustpilot at this time.
Common Themes
No topic summaries are available from Trustpilot for this brand.
Regulatory Context
The operator has no UKGC enforcement history, so there's no regulatory record to cross-reference against user complaints. The poor Trustpilot score stands on its own without a corresponding regulatory action explaining it.
Source: Trustpilot
UKGC Licence Status
White Hat Gaming Limited holds five active UKGC licences, all granted on 29 October 2018. These cover Remote Casino (permitting online slots and table games), Remote Bingo, Gambling Software, General Betting Standard Real Event, and General Betting Standard Virtual Event. The full licence set means Casilando can legally offer a wide mix of gambling products to UK residents under a single operator umbrella.
Casilando's operator is registered with eCOGRA as its Alternative Dispute Resolution provider. ADR gives UK players a free, independent way to resolve gambling complaints that couldn't be settled directly with the site, without having to go to court.
Regulatory Actions
White Hat Gaming Limited has no recorded regulatory actions from the UK Gambling Commission. The operator's enforcement history is clean across its seven-plus years of licensing.
Site Assessment
Licensed Operator
White Hat Gaming Limited is the licensed operator behind Casilando. It has held an active UKGC licence since 29 October 2018, giving it over seven years of regulated operation in the UK market. The operator category is classified as mixed, covering both casino and betting products.
UKGC records don't include a linked Companies House entry for White Hat Gaming Limited, so incorporation date, registered address, and director details aren't available through this source. That's worth bearing in mind for anyone wanting to verify the corporate structure independently. The operator carries a B-grade trust score of 76 out of 100, which reflects its clean enforcement record offset by the absence of fuller corporate transparency data.
Other Sites by White Hat Gaming Limited
This operator also runs 12 other licensed gambling sites: