Betnero
Betnero is a UK-licensed online casino and sportsbook operating under UKGC licence holder Anakatech Interactive Limited. The operator has been licensed since November 2017 and holds active licences covering casino games and sports betting. It's a whitelabel site, meaning it runs on a third-party platform rather than its own proprietary technology.
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About
Betnero is an online gambling site at betnero.co.uk, offering slots, live casino, table games, and sports betting. The site claims to provide over 1,000 games from multiple providers alongside a welcome bonus, though these are marketing claims from the site itself. The site operates on a whitelabel platform, meaning the underlying technology is provided by a third-party supplier rather than built in-house by the licence holder.
The site is operated by Anakatech Interactive Limited, which has held a UKGC casino licence since 23 November 2017. Sports betting coverage was added more recently, with the General Betting Standard Real Event licence granted in February 2024 and the virtual events licence following in November 2024. The operator runs several other UK brands under the same licence, including 7bet, BetCrown, and LuckyMate.
Anakatech Interactive Limited has no recorded regulatory actions from the UKGC, which contributes to its Grade B operator trust score of 74 out of 100. Customer feedback on Trustpilot tells a different story though, with a score of 2.0 out of 5 from 44 reviews, driven largely by complaints about withdrawal delays and document verification requests.
Features & Offerings
Key Offerings
- Slots
- Live casino
- Sports betting
- Table games
Main Features
- 100% welcome bonus up to £100 + 100 free spins
- Over 1,000 games from top providers
- Mobile-optimized site
- VIP loyalty program
- Boosted odds on UEFA competitions
Incentives
According to their website (checked 21 Feb 2026):
Welcome Offers
Betnero offers new players a single deposit match bonus paired with bonus spins on their first deposit.
NERO100Conditions Explained
The bonus comes with a 10x wagering requirement, meaning you must bet through the bonus amount and spin winnings ten times before you can withdraw any of it. There's a 2-day window to meet that requirement, after which the bonus expires. The most you can withdraw from the whole welcome package is 3 times the bonus amount. Winnings from the bonus spins are capped at a separate £50 withdrawal limit. During wagering, your maximum bet is capped at £1 per spin or game round. Bets above that won't count towards the wagering requirement. The bonus applies to slots and scratch games, but some games are excluded.
Ongoing Promotions
Existing players at Betnero can access daily bonus spins, a network slot tournament with cash prizes, a weekly cashback scheme, and a prize draw for a Las Vegas trip.
February21Conditions Explained
The Spinomania daily promotion requires a minimum deposit of £40 and delivers bonus spins matching your deposit amount up to 200 spins. Winnings from those spins carry a 10x wagering requirement with a 2-day deadline and a £50 withdrawal cap, and your maximum bet during wagering is £1. The Drops & Wins tournament runs on Pragmatic Play's network and awards cash prizes with no wagering requirement attached, so any winnings are yours to withdraw directly. That promotion runs until 4 March 2026. Weekly Cashback is a VIP-tiered benefit starting at Bronze level, paying 5% cashback on weekly net losses up to £500 for Bronze members and up to 20% up to £5,000 for Diamond members. Cashback carries only a 1x wagering requirement. The Spin 2 Vegas prize draw offers a trip to Las Vegas but publishes no terms, so the eligibility conditions and odds of winning aren't disclosed.
Can You Trust Betnero?
Positive Signals
- UKGC licensed since November 2017 under Anakatech Interactive Limited
- No recorded regulatory actions against the operator
- Active casino and sports betting licences covering real events, virtual events, and casino games
- SSL Grade A with TLS 1.3 support and Cloudflare CDN protection
- DNS email authentication in place (SPF, DKIM, DMARC)
Concerns
- Trustpilot score of 2.0/5 from 44 reviews, predominantly negative
- Widespread withdrawal complaints including long delays and excessive document requests
- Poor customer service response times reported by multiple reviewers
- No Companies House record linked, meaning corporate structure is not verifiable through our data
- Domain lacks DNSSEC and CAA DNS security records
What Users Say
Betnero has a Trustpilot score of 2.0 out of 5 from 44 reviews. The feedback is overwhelmingly negative. Reviewers consistently report problems withdrawing funds, with several waiting weeks or over a month and describing the site as one to avoid.
Common Themes
The most common complaint is withdrawal difficulties, with users citing slow processing, repeated document requests for items they've already submitted, and deposits accepted instantly while withdrawals stall indefinitely. Customer service responsiveness is the second major theme, with many reviewers describing slow or absent replies to emails and live chat interactions they found unhelpful. A smaller group raised concerns about game fairness, specifically questioning RTP rates and bonus terms.
Regulatory Context
Anakatech Interactive Limited has no UKGC enforcement actions on record. But the volume of withdrawal complaints on Trustpilot is worth noting. The UKGC requires licensees to pay winnings promptly and not impose unreasonable verification hurdles on withdrawals. While no formal action has been taken against this operator, the pattern of customer complaints about exactly those areas is consistent with conduct the regulator monitors. Consumers experiencing withdrawal problems should be aware they can escalate unresolved complaints to an Alternative Dispute Resolution provider or the UKGC itself.
Sample Reviews
"Deposits are made easily but to withdraw is a nightmare. Been trying to get my winning from the account but is impossible. They need so many bank details which is a joke. I would give -1 start if possible. Don't bother stay away!"
"Over a month I've been waiting for a withdrawal constant emails asking for documents I've already sent. DO NOT USE THEM!"
Source: Trustpilot
UKGC Licence Status
Anakatech Interactive Limited holds three active UKGC licences covering this site. The Remote Casino licence (granted 23 November 2017) permits online slots, live dealer games, and table games. The General Betting Standard Real Event licence (granted 20 February 2024) covers betting on actual sporting events. The General Betting Standard Virtual Event licence (granted 20 November 2024) covers betting on computer-simulated events. All three licences are currently active with no expiry dates recorded.
Regulatory Actions
Anakatech Interactive Limited has no recorded regulatory actions from the UK Gambling Commission. The operator's clean enforcement record contributes to its Grade B trust score.
Site Assessment
Licensed Operator
The operator behind Betnero is Anakatech Interactive Limited, a UKGC-licensed gambling business holding account number 48789. The company has been continuously licensed for over eight years, having first received its casino licence in November 2017. No Companies House record is linked in our data, so details such as incorporation date, registered address, and director information aren't available to verify independently. Anakatech Interactive Limited operates several other UK gambling brands under the same licence, including 7bet, BetCrown, and LuckyMate.
Other Sites by Anakatech Interactive Limited
Anakatech Interactive Limited operates several other UK gambling sites alongside Betnero. These include 7bet (7bet.co.uk), BetCrown (betcrown.co.uk), and LuckyMate (luckymate.co.uk), all of which hold active UKGC regulator status. Both 7bet and LuckyMate have Trustpilot presence with scores of 1.9 and 2.1 respectively, suggesting customer experience issues are consistent across the operator's brand portfolio.
