BetConnect
BetConnect is a UK-licensed betting exchange operated by Betconnect Limited, which has held a UKGC betting intermediary licence since 29 February 2016. The operator has a clean regulatory record with no enforcement actions on file. User reviews on Trustpilot are largely negative, with frequent complaints about account closures and unmatched bets.
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About
BetConnect is a sports betting exchange based in the UK, operating under licences granted by the UK Gambling Commission. According to their website, the platform connects users who want to back bets with those willing to lay them, and they claim to offer odds sourced from major UK bookmakers. The site describes itself as welcoming professional bettors and states it charges low or zero lay commission.
The operator behind BetConnect is Betconnect Limited, a company incorporated in December 2011 and registered in County Durham. Betconnect Limited has held a UKGC betting intermediary licence since 2016 and added a gambling software licence in 2020. Both licences remain active. The operator has nearly a decade of continuous UKGC licensing behind it.
Despite a strong regulatory standing, BetConnect's Trustpilot reviews paint a different picture for many users. Complaints about account suspensions without explanation and difficulty getting bets matched are common themes among reviewers.
Features & Offerings
Key Offerings
- Sports betting
- Matched betting tools
Main Features
- 60-second odds lock for backing
- Low or zero lay commission
- Integration with matched betting tools like Outplayed and OddsMonkey
- Welcomes professional bettors with no restrictions
Can You Trust BetConnect?
Positive Signals
- UKGC licensed since 2016 with no gaps in licensing
- No regulatory penalties or enforcement actions recorded
- Gambling software licence added in 2020, showing expanded regulatory compliance
- SSL Grade A certificate from Amazon with TLS 1.3 support
Concerns
- Trustpilot score of 1.90 from 80 reviews, with widespread complaints about account closures
- Domain score of D due to missing WHOIS transparency, no DKIM and no DNSSEC records
- Multiple user reports of accounts being suspended without explanation
- Bet matching issues reported, with users finding it difficult to get bets accepted
What Users Say
BetConnect scores 1.90 out of 5 on Trustpilot from 80 reviews. The reviews available are overwhelmingly negative. Recurring complaints centre on unexplained account closures and the difficulty of getting bets matched on the platform.
Common Themes
Account suspensions without explanation are the most frequent complaint, with multiple users reporting their accounts were closed by the compliance team and no reason given. Bet matching problems are also common, with backers reporting that only a fraction of their bets get accepted. Some long-term users describe a deterioration in product quality and customer service after changes to the platform.
Regulatory Context
BetConnect's operator has no enforcement history, so the account closure complaints can't be linked to any UKGC regulatory action. It's worth noting that account closures can reflect responsible gambling activity, as operators have a duty to restrict accounts showing problem gambling indicators. However, the volume of complaints and the lack of communication users report suggests a customer service issue rather than a compliance-driven one.
Sample Reviews
"Enjoyed the site but my account got quickly suspended for an unknown reason. I was asked to talk to the compliance team who just told me it's permanently closed. No reasoning. Great site. Poor customer service."
"Waste of time. Placed numerous small bets over a two day period and only one in five got accepted. Even took under the odds in some cases but still got rejected. What is the business model of this site?"
Source: Trustpilot
UKGC Licence Status
Betconnect Limited holds two active UKGC licences. The Betting Intermediary licence (granted 29 February 2016) authorises the operator to run a platform where users bet against each other rather than against a bookmaker, which is the core function of BetConnect. The Gambling Software licence (granted 30 July 2020) permits the operator to supply or install software for use in remote gambling. Both licences are active with no expiry dates recorded.
Regulatory Actions
Betconnect Limited has no recorded regulatory actions. The operator hasn't faced any UKGC fines, licence suspensions, or formal enforcement proceedings.
Site Assessment
Licensed Operator
Betconnect Limited is the UKGC-licensed operator behind BetConnect. The company was incorporated on 1 December 2011 and is registered at 15 Parsons Court, Aycliffe Business Park, County Durham. It's been continuously licensed by the UKGC for nearly ten years, which earns a strong operator trust score. There are no enforcement actions or regulatory penalties on its record.