32Red Casino
32Red Casino is an online gambling brand operated by Platinum Gaming Limited. The operator has a history of serious regulatory failures, including two major UKGC fines for social responsibility and anti-money laundering breaches totalling nearly £13 million.
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About
32Red Casino is an online casino website operated by Platinum Gaming Limited. The operator holds an active licence from the UK's Gambling Commission (UKGC), which it first obtained in 2016. According to its website, the brand offers over 2,000 games, including slots and live casino options, and promotes features like fast withdrawals.
However, the operator behind the brand has faced severe regulatory action. The UKGC has fined Platinum Gaming Limited twice for a total of almost £13 million. There are also questions about its corporate structure. Public records show that the associated UK company, PLATINUM GAMING LTD, was dissolved, which raises transparency concerns for consumers trying to verify the business.
Features & Offerings
Key Offerings
- Slots
- Live casino
Main Features
- Exclusive games like Catchphrase and Britain's Got Talent slots
- Fast withdrawals within 12 hours via Paysafecard
- Red Ruby Rewards loyalty program
Can You Trust 32Red Casino?
Positive Signals
- Holds an Active UKGC licence
- Uses a registered Alternative Dispute Resolution service
Concerns
- Operator fined £10 million in 2025 for safety failures
- Operator fined £2.9 million in 2023 for similar breaches
- Operator has a Trust Grade of F due to severe enforcement
- Associated UK company PLATINUM GAMING LTD is dissolved
- Website has a poor SSL Grade of D
What Users Say
On Trustpilot, 32Red Casino has a 'Poor' rating of 2.5 out of 5 stars from over 3,000 reviews. The feedback is largely negative. The AI-generated summary of reviews shows widespread dissatisfaction with payment processes, customer service, and the value of the games.
Common Themes
Common complaints from users focus on difficulties with withdrawing funds, unhelpful customer service, and games that don't seem to pay out as expected. Many users report issues with the account verification process, often when they try to cash out.
Regulatory Context
There's a direct link between user complaints and the operator's regulatory failures. Users frequently report problems with withdrawals and account verification. The UKGC's enforcement actions against Platinum Gaming Limited specifically mention failures in anti-money laundering (AML) and customer interaction, which are the regulatory rules governing these exact processes.
Sample Reviews
"Excellent casino. Extremely fair and great variety of games. Fast payouts and good communication."
"The withdrawal process is a scam-like trap."
Source: Trustpilot
UKGC Licence Status
The operator, Platinum Gaming Limited, holds several active UKGC licences, first granted on 12 July 2016. These licences permit it to offer online gambling services to customers in Great Britain. The licences include: Remote Casino (for slots and table games), Remote Bingo, General Betting Standard (Real Event), General Betting Standard (Virtual Event), and Pool Betting.
If you have a complaint about 32Red Casino that you can't resolve directly, you can use an Alternative Dispute Resolution (ADR) service. The operator's registered ADR provider is eCOGRA. This is a free and impartial service for consumers to settle disputes without going to court.
Regulatory Actions
The operator has a history of significant regulatory penalties. On 22 September 2025, the UKGC fined Platinum Gaming Limited £10 million for breaches of anti-money laundering and social responsibility rules. This followed a previous penalty on 13 February 2023, when the operator was fined £2.9 million for similar failures in customer protection and anti-money laundering checks.
Site Assessment
Licensed Operator
32Red Casino is run by Platinum Gaming Limited, an operator licensed by the UKGC since 2016. While the operator's licences are active, its regulatory record is poor, marked by two multi-million pound fines for failing to protect customers and prevent money laundering.
There's also a lack of clarity in its corporate information. The company listed in the UK with a similar name, PLATINUM GAMING LTD (company number 10900582), is shown as dissolved on Companies House. This makes it difficult for consumers to track the corporate entity they are dealing with.
Other Sites by Platinum Gaming Limited
This operator also runs 2 other licensed gambling sites:
