21 Prive Casino
21 Prive Casino is an online casino operated by White Hat Gaming Limited, which has held a UKGC licence since October 2018. The operator has no recorded regulatory penalties, though user feedback on Trustpilot raises concerns about withdrawal processing.
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About
21 Prive Casino is an online gambling site operating at 21prive.com. It's licensed through White Hat Gaming Limited, which has been regulated by the UK Gambling Commission since 29 October 2018. The site's domain was registered in August 2013, giving it over a decade of history as an online presence.
According to their website, 21 Prive Casino claims to offer slots, live casino games, and table games, with stated payment options including Visa, Mastercard, PayPal, Skrill, Neteller, Trustly, and PaysafeCard. The site markets itself as a VIP experience and states it holds a welcome bonus. These are the operator's own claims and aren't independently verified here.
White Hat Gaming Limited holds five active UKGC licences covering casino, bingo, gambling software, and general betting, so the operator's regulatory footprint extends well beyond just casino products. Consumer dispute resolution is available through eCOGRA, which is a positive indicator for players who encounter unresolved complaints.
Features & Offerings
Key Offerings
- Slots
- Live casino
Main Features
- Welcome bonus up to £100 + 100 free spins
- 24/7 customer support
- Mobile-optimized experience
- VIP loyalty programme
Can You Trust 21 Prive Casino?
Positive Signals
- UKGC licensed since October 2018 through White Hat Gaming Limited
- No recorded regulatory penalties from the UK Gambling Commission
- eCOGRA ADR registration provides independent dispute resolution for players
- SSL grade A with TLS 1.3 support and CDN protection via Cloudfront
- Domain registered 2013, giving over 12 years of domain history
Concerns
- Trustpilot score of 1.9 out of 5 from 12 reviews, with the majority being 1-star
- Repeated withdrawal complaints across multiple reviews, citing delays and document requests
- No DNS email authentication (SPF, DKIM, DMARC all absent), which is a technical gap
What Users Say
21 Prive Casino has a Trustpilot score of 1.9 out of 5 from 12 reviews. The overwhelming majority are 1-star, with only one 4-star review in the dataset. The low review volume means the score isn't statistically definitive, but the pattern of complaints is consistent.
Common Themes
The dominant complaint theme is withdrawal difficulty, with multiple reviewers describing delays, repeated document requests, and unresponsive support. A secondary theme covers poor slot performance and concerns about game fairness. One positive reviewer cited professional verification handling and clear customer service.
Regulatory Context
White Hat Gaming Limited has no UKGC enforcement history, so there's no regulatory finding that directly validates the withdrawal complaints seen on Trustpilot. The complaints are consistent in their pattern but don't have a corresponding regulatory penalty to confirm systematic failures. Players experiencing unresolved withdrawal issues can escalate to eCOGRA, the operator's ADR provider.
Sample Reviews
"Positive experience for me - joined with a small deposit and received the bonus expected. Was able to play thru and withdraw after some verification checks - totally professionally managed and clear customer services guidance."
"A withdrawal is initiated and you are told to wait up to 48 hours. After that, an IBAN issue is suddenly raised. When you provide all requested documents, they stop responding and then send you in circles between email support, live chat, and their website. There have been weeks of delays with no clear answers and no real progress."
Source: Trustpilot
UKGC Licence Status
White Hat Gaming Limited holds five active UKGC licences, all granted on 29 October 2018. These cover: Remote Casino (permits online slots and table games), Remote Bingo (allows bingo products), Gambling Software (covers the technology platform), General Betting Standard for Real Events (permits sports betting on real-world events), and General Betting Standard for Virtual Events (covers virtual sports and simulated events). All five licences are currently active with no expiry dates set.
21 Prive Casino is registered with eCOGRA as its Alternative Dispute Resolution provider, verified as of February 2026. ADR schemes give players a route to escalate complaints that the operator hasn't resolved, without having to go through the courts. eCOGRA is one of the UKGC-approved ADR providers.
Regulatory Actions
White Hat Gaming Limited has no recorded regulatory actions from the UK Gambling Commission. The operator's enforcement history is clean across its 7-plus years of UKGC licensing.
Site Assessment
Licensed Operator
White Hat Gaming Limited is the UKGC-licensed operator behind 21 Prive Casino. The company has held active UK Gambling Commission licences since 29 October 2018, giving it over seven years of regulated operation. Its licence category is classified as mixed, reflecting the breadth of products covered across casino, bingo, betting, and software licensing. Companies House registration details aren't available in the UKGC records for this operator.
Other Sites by White Hat Gaming Limited
This operator also runs 12 other licensed gambling sites:
