Macmillan Cancer Support
Macmillan Cancer Support holds a UKGC society lottery licence granted in March 2023, operating as a charitable lottery operator to support cancer care and services across the UK. The charity has a clean regulatory record, a trust grade of A, and an all-UK board of directors. Its Trustpilot score for macmillan.org.uk is low at 1.6 from 210 reviews, though this reflects general charity service feedback rather than lottery-specific conduct.
Positive Signals
- No enforcement actions recorded by the UKGC
- Continuous UKGC licence since March 2023 with no lapses
- 100% UK-based directorship across all current directors
- Perfect stability score of 100, reflecting a clean regulatory history
- Charitable structure: private company limited by guarantee, no shareholders, proceeds support cancer services
Concerns
- Trustpilot rating of 1.6 from 210 reviews on macmillan.org.uk
Overview
Operator Type: Charitable society lottery operator
Macmillan Cancer Support is one of the UK's most recognised cancer charities, operating a society lottery as a fundraising mechanism under a UKGC licence granted in March 2023. The charity was incorporated in 1989 as a private company limited by guarantee, a structure typical of large UK charities where there are no shareholders and profits flow to the charitable purpose. Its UKGC account has a clean regulatory record with no enforcement actions.
With a trust score of 80 out of 100 (Grade A) and a perfect stability score of 100, Macmillan Cancer Support sits comfortably among the more dependable operators on the register. The A+ company score reflects a fully UK-based directorship, active company status, and transparent corporate governance. Its 2.9 years of continuous licensing, while relatively short compared to commercial gambling operators, is typical for charities that obtained UKGC authorisation to run online lotteries following regulatory changes in the sector.
One area that stands out is its Trustpilot profile for macmillan.org.uk, which shows a rating of 1.6 from 210 reviews. That score is low and falls below the threshold that would suggest a strong consumer experience, though reviews of a cancer charity's main website likely reflect service and support interactions rather than lottery operations specifically. It's worth being aware of, but doesn't reflect on the operator's regulatory compliance.
Where Is This Operator Based?
Understanding where an operator is based matters for regulatory accountability. UK-based operators are subject to UK courts and consumer protection laws.
This operator is headquartered in the UK and registered with Companies House. They are fully subject to UK courts, consumer protection laws, and regulatory oversight.
Licence Details
Macmillan Cancer Support holds a single Society Lottery licence granted on 30 March 2023, currently Active with no expiry date recorded. A society lottery licence permits a non-commercial society to promote lotteries where the proceeds are applied to the society's charitable, sporting, or cultural purposes. This type of licence is commonly used by UK charities to run fundraising draws and online prize competitions. The licence has been held continuously since its grant date.
| Licence Type | Status | Granted |
|---|---|---|
| Society Lottery | Active |
Enforcement & Compliance History
No regulatory actions recorded.
No enforcement actions recorded.
This operator has no public enforcement actions, financial penalties, or regulatory warnings on record with the UK Gambling Commission.
Corporate Structure
Macmillan Cancer Support operates through MACMILLAN CANCER SUPPORT (company number 02400969), a private company limited by guarantee incorporated on 30 June 1989 and registered in London, SE1 9HZ. The company is active on Companies House with no dissolution date. As a charity limited by guarantee, it has no persons with significant control (PSCs), which is standard for this legal structure. The board comprises 14 current directors, all UK-based, alongside a company secretary. The company score of 97 (Grade A+) reflects the strong governance and compliance indicators across the corporate record.
MACMILLAN CANCER SUPPORT
Active- Company Number
- 02400969
- Incorporated
- 30 June 1989
- Registered Address
- 3rd Floor Bronze Building, The Forge, 105 Sumner Street, London, SE1 9HZ
Directors & Officers
| Name | Role | Residence | Appointed |
|---|---|---|---|
| NESMES, Anne-Francoise Michele | director | 🇬🇧 United Kingdom | 10 December 2025 |
| BENNETT, David Jonathan | director | 🇬🇧 United Kingdom | 6 October 2025 |
| KERR, Ronald James, Sir | director | 🇬🇧 United Kingdom | 6 October 2025 |
| NICOLA, Sophia | secretary | — | 25 February 2025 |
| NICOLA, Sophia | secretary | — | 25 February 2025 |
| BAKHAI, Minal, Dr | director | 🇬🇧 United Kingdom | 24 February 2025 |
| NADER, Anas, Dr | director | 🇬🇧 United Kingdom | 24 February 2025 |
| NYANIN, Felicia | director | 🇬🇧 United Kingdom | 27 July 2023 |
| ABRAHAM, Jean Elizabeth, Dr | director | 🇬🇧 United Kingdom | 15 June 2021 |
| HIGHAM, Rachel | director | 🇬🇧 United Kingdom | 1 September 2020 |
| OWEN, Nicholas Robson | director | 🇬🇧 United Kingdom | 1 September 2020 |
| HOWE, Catherine Susannah | director | 🇬🇧 United Kingdom | 15 October 2019 |
| WARE, Mark Morrell | director | 🇬🇧 United Kingdom | 15 October 2019 |
| AHLUWALIA, Jagjit Singh, Dr | director | 🇬🇧 United Kingdom | 27 April 2017 |
| MURLEY, Richard Andrew | director | 🇬🇧 United Kingdom | 27 April 2017 |
| CORNISH, Iain Charles Andrew | director | 🇬🇧 United Kingdom | 1 January 2017 |
Associated Domains
Macmillan Cancer Support operates one UKGC-registered domain, macmillan.org.uk. The site holds an SSL grade of A+ with an Organisation Validation (OV) certificate issued by Sectigo RSA Organization Validation Secure Server CA, valid to April 2026, and supports TLS 1.3 with HSTS enabled. The Trustpilot profile shows a rating of 1.6 from 210 reviews, which is low and meets the threshold for a concern signal, though reviews of a charity's main website typically cover a wide range of support and service interactions beyond lottery participation.
| Domain | Brand | Status | Site Type |
|---|---|---|---|
| macmillan.org.uk | Macmillan Cancer Support | Active | Other |