Platinum Gaming Limited enforcement action
UKGC enforcement action - February 2023

Summary

Financial Penalty

£2.9m

What This Means for Consumers

Platinum Gaming Limited is still licensed to operate, but these findings show serious past failures in protecting customers and preventing financial crime. Consumers should be aware of this regulatory history when using their services.

Full Details

On 13 February 2023, the Gambling Commission imposed a financial penalty of £2,937,599 on Platinum Gaming Limited. The action followed a review that found the operator had breached its licence conditions. In addition to the fine, the regulator issued a formal warning and attached new, undisclosed conditions to the company's operating licence.

The Commission's investigation found several compliance failures. These included breaches of rules for preventing money laundering and terrorist financing (Licence Condition 12.1.1) and specific AML measures for foreign-based operators (Licence Condition 12.1.2). The operator also failed to meet social responsibility requirements for customer interaction (SRCP 3.4.1) and didn't comply with rules for identifying individual customers (SRCP 3.9.1).

This isn't the first time Platinum Gaming Limited has faced regulatory action, which is reflected in its low trust score. The UKGC noted that the operator cooperated with this investigation and has taken corrective steps to address the identified failings.

Key Findings

  • Financial penalty of £2,937,599
  • Action taken on 13 February 2023
  • Breaches of anti-money laundering (AML) and social responsibility rules
  • A formal warning was also issued and new conditions added to its licence

Timeline

Enforcement action timeline — Source: UKGC Regulatory Actions Register
Action Date 13 February 2023

Related Operator

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Written by

Research & Data Lead

PhD in Public Policy, London School of Economics. Member of the Royal Statistical Society. Published in the Journal of Gambling Studies and Addiction Research & Theory.

Dr. Chen holds a PhD in Public Policy from the LSE and has 8 years of experience in quantitative research, including 3 years as a Research Fellow at the Responsible Gambling Trust analysing operator self-exclusion data.