Gamesys Operations Limited enforcement action
UKGC enforcement action - November 2023

Summary

Financial Penalty

£6.1m

What This Means for Consumers

Gamesys Operations Limited still holds its UK licence, so its sites aren't closing. The regulator's findings, however, show serious past failures in protecting players and preventing financial crime that consumers should know about.

Full Details

The Gambling Commission took serious action against Gamesys Operations Limited on 22 November 2023, imposing a financial penalty of £6,071,292. The regulator's investigation found the operator had breached key licence conditions between November 2021 and July 2022. As a result, the Commission also issued a formal warning and attached an additional condition to the company's licence.

The investigation found several compliance failures. Gamesys Operations Limited breached rules for preventing money laundering and terrorist financing (Licence Condition 12.1.1) and failed on specific measures for operators based in foreign jurisdictions (Licence Condition 12.1.2). The company also didn't follow social responsibility rules for customer interaction (SRCP 3.4.1). The Commission noted that the operator cooperated with its review.

Key Findings

  • Financial penalty of £6,071,292
  • Action taken on 22 November 2023
  • Breaches of anti-money laundering (AML) and social responsibility rules
  • Received a formal warning and an additional licence condition

Timeline

Enforcement action timeline — Source: UKGC Regulatory Actions Register
Action Date 22 November 2023

Related Operator

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Written by

Regulatory Affairs Editor

LLB (Hons) in Law, University of Bristol. Postgraduate Diploma in Financial Regulation, University of Reading.

James has spent 12 years in gambling compliance and regulatory technology, previously working as Senior Compliance Analyst at a UK-based regulatory consultancy advising licensed operators on LCCP adherence.