Rialto Casino
Rialto Casino is an online gambling brand operated by Rank Interactive (Gibraltar) Limited. The operator has been licensed by the UK Gambling Commission since 2022 and currently has no history of regulatory actions.
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About
Rialto Casino is an online casino website operated by Rank Interactive (Gibraltar) Limited. The operator holds an active licence from the UK Gambling Commission (UKGC), first granted on 11 March 2022. This means the site is legally permitted to offer gambling services to customers in Great Britain.
According to its website, Rialto Casino offers a selection of slots and live casino games. The site also states it focuses on providing a secure gaming experience with responsible gambling tools. These are marketing claims from the operator, not verified facts from Saferwager.
Features & Offerings
Key Offerings
- Slots
- Live casino
Main Features
- UKGC licensed
- Mobile-optimized
- 24/7 customer support
- Responsible gambling tools
Incentives
According to their website (checked 21 Feb 2026):
Welcome Offers
New players at Rialto Casino can claim a free spins welcome offer triggered by an initial deposit and spend. The spins are restricted to a single designated slot game.
Conditions Explained
There are two conditions to unlock the welcome spins: you must both deposit and spend the minimum amount, not just deposit. PayPal and Paysafe are excluded as qualifying payment methods, so check before signing up. The spins play on one specific slot game only, so there's no flexibility on where to use them. The offer includes a wagering requirement, which means any winnings from the free spins must be staked a set number of times before you can withdraw them as cash. There's also a cap on how much you can withdraw from winnings, so even if you run up a large balance, you won't be able to take it all out.
Ongoing Promotions
Existing players have access to daily free spin opportunities and a prize draw promotion, with rewards tied to ongoing slot play.
Conditions Explained
The Rialto Spinner is available to selected customers only, meaning not every account is eligible and Rialto Casino decides who qualifies. Prizes from that daily spin are valid for 24 hours only, so you need to use them quickly. The Love Spin Draw runs as a prize draw entry system where you stake on slots to earn entries. Double entries are available on Saturdays, which rewards playing on that specific day. The Daily Love Spins require you to opt in and stake £10 on slots each day to receive spins on Lucky Lady's Charm Deluxe specifically. These spins pay out as cash winnings with no wagering requirement, which is a consumer-friendly condition. All three promotions have limited windows or conditions that restrict eligibility, so check the current status directly on site.
Can You Trust Rialto Casino?
Positive Signals
- Operated by Rank Interactive (Gibraltar) Limited
- UKGC licensed since 11 March 2022
- No recorded regulatory actions against the operator
- Dispute resolution provided by ECOGRA and IBAS
Concerns
- Very low user rating on Trustpilot (1.8/5)
What Users Say
On Trustpilot, Rialto Casino has a 'Bad' rating of 1.8 out of 5 stars from 32 reviews. This indicates a high level of customer dissatisfaction. The brand hasn't claimed its Trustpilot profile or replied to negative reviews.
Common Themes
Specific user complaint themes aren't available in the data, but the very low overall score suggests widespread issues.
Regulatory Context
There's a clear difference between user sentiment and regulatory findings. While customers report a poor experience, the operator, Rank Interactive (Gibraltar) Limited, has no public record of UKGC enforcement actions for this licence. This suggests the reported issues haven't yet translated into regulatory breaches.
Source: Trustpilot
UKGC Licence Status
The operator, Rank Interactive (Gibraltar) Limited, holds several active UKGC licences. These include a Remote Casino licence for online slots and table games, and a Remote Bingo licence. It also has licences for Gambling Software, General Betting Standard (Real Event), and General Betting Standard (Virtual Event), allowing it to offer a full range of online gambling products.
If you have a dispute with Rialto Casino that you can't resolve directly, you can use an Alternative Dispute Resolution (ADR) provider. The operator is registered with both ECOGRA and IBAS. These are independent bodies that will assess your case for free.
Regulatory Actions
The operator, Rank Interactive (Gibraltar) Limited, has no recorded regulatory actions from the UKGC under this licence. This means it hasn't been fined or sanctioned for compliance failures.
Site Assessment
Licensed Operator
Rialto Casino is run by Rank Interactive (Gibraltar) Limited, a company that has held a UKGC licence since 2022. This operator is part of the wider Rank Group, a large, established company in the British gambling industry.
The same operator is responsible for many other well-known UK brands. These include Grosvenor Casino and Mecca Bingo, which shows it's a major player in the market.
Other Sites by Rank Interactive (Gibraltar) Limited
The operator, Rank Interactive (Gibraltar) Limited, also runs other well-known UK gambling sites, including Grosvenor Casino, Mecca Bingo, Kitty Bingo, and Magical Vegas.
