Mr Luck Casino
Mr Luck Casino is an online gambling site operating on a whitelabel platform at mrluck.com. It's licensed under AG Communications Limited, a UKGC-regulated operator that agreed a £1.4 million regulatory settlement in February 2025 for Anti-Money Laundering and Social Responsibility failures.
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About
Mr Luck Casino operates as a whitelabel gambling site at mrluck.com, meaning it runs on a platform owned by a third party rather than infrastructure built by its parent company. The site claims to offer slots, live casino, a sportsbook, and jackpot games, with payment options including Visa Debit, Mastercard Debit, PayPal, Skrill, and Trustly, though these are marketing claims from the site itself and haven't been independently verified here.
The site is operated by AG Communications Limited, which has held a UKGC Remote Casino licence since 1 November 2014, giving it over 11 years of regulated UK gambling history. That operator record carries significant weight, but it isn't without problems. In February 2025, AG Communications Limited agreed a regulatory settlement of £1,407,834 in lieu of a financial penalty after UKGC found failings in both its Anti-Money Laundering controls and Social Responsibility obligations.
The domain itself has been registered since 2005 and carries an A-grade SSL certificate, which points to a technically well-maintained site. But the operator's regulatory issues mean consumers should weigh the licensing penalty against the site's otherwise standard technical setup.
Features & Offerings
Key Offerings
- Slots
- Live casino
- Sportsbook
- Jackpots
Main Features
- UKGC licensing
- Fast e-wallet withdrawals
- IOS and Android apps
- 24/7 live chat support
- Responsible gambling tools
Incentives
According to their website (checked 22 Feb 2026):
Welcome Offers
Mr Luck Casino offers new players a free spins bonus on a specific slot game, with no wagering requirements on any winnings from those spins.
Conditions Explained
To get the spins, you need to first deposit and wager £20 on Big Bass Splash. The spins are only available for that same game. Once you've completed the qualifying wagering, you must go into 'My Account' and opt in a second time to claim them. The spins expire after 24 hours, so you'll need to use them quickly. Winnings from the spins carry no wagering requirement, meaning you can withdraw what you win straight away. One important catch: if you withdraw your deposit before completing the qualifying wager, the spins and any winnings from them are voided.
Can You Trust Mr Luck Casino?
Positive Signals
- UKGC licensed since November 2014 under AG Communications Limited
- A-grade SSL certificate with TLS 1.3 support
- Domain registered 2005 — 21 years of continuous registration
- Registered with eCOGRA, IBAS, and POGG for Alternative Dispute Resolution
- Active UKGC regulator status
Concerns
- £1,407,834 regulatory settlement in February 2025 for AML and Social Responsibility failures
- Operator trust grade: D (score 55)
- Trustpilot score 1.9 from 49 reviews
- Missing DKIM, DMARC, DNSSEC, and CAA DNS security records
- Operates as a whitelabel site — a third party owns the platform
What Users Say
Mr Luck Casino has a Trustpilot score of 1.9 from 49 reviews. That places it in the very low end of consumer trust ratings. The review volume is modest but the score is consistently poor.
Common Themes
No topic summaries are available in the dataset for Mr Luck Casino specifically. However, the operator's other brands — HeySpin and Hopa — accumulate hundreds of low-rated reviews, suggesting player dissatisfaction is a pattern across AG Communications Limited's portfolio rather than isolated to one site.
Regulatory Context
The 2025 enforcement against AG Communications Limited cited Social Responsibility failures, which typically include inadequate identification of problem gambling behaviours and weak customer interaction processes. Where players report feeling ignored or facing unexplained account restrictions, this category of regulatory failing is directly relevant. The low Trustpilot scores across the operator's brands align with the kind of customer-facing breakdowns that SR failings produce.
Source: Trustpilot
UKGC Licence Status
AG Communications Limited holds three active UKGC licences. The Remote Casino licence, granted 1 November 2014, permits online slots, table games, and other casino products. The General Betting Standard (Real Event) licence, granted 28 September 2017, covers sports betting on real-world events. A Bingo licence, granted 27 August 2019, allows online bingo operations. All three licences remain active with no recorded expiry dates.
AG Communications Limited is registered with three Alternative Dispute Resolution providers: eCOGRA, IBAS, and POGG. ADR schemes exist so players who can't resolve complaints directly with the operator have an independent body to escalate to. Registration with multiple providers gives consumers several options if a dispute arises.
Regulatory Actions
AG Communications Limited was subject to a UKGC regulatory review that concluded on 4 February 2025. The regulator found failings in the operator's Anti-Money Laundering controls and Social Responsibility practices. Rather than face a formal financial penalty, the operator agreed a regulatory settlement that included a payment of £1,407,834 in lieu of a financial penalty, divestment, and payment of the Commission's costs. This is the only recorded enforcement action against the operator.
Site Assessment
Licensed Operator
Mr Luck Casino is operated by AG Communications Limited, a UKGC-licensed gambling company with an account number of 39483. The operator holds a mixed licence category, covering casino, betting, and bingo products across multiple brands. AG Communications Limited has been licensed since November 2014, giving it over 11 years in the UK regulated market.
No Companies House data is held for AG Communications Limited in the dataset, which means incorporation details, company number, and registered address can't be confirmed here. The UKGC records confirm active licensing status, but the 2025 regulatory settlement for AML and Social Responsibility failings is a material mark against the operator's standing.
Other Sites by AG Communications LimitedAG
AG Communications Limited operates several other UK-licensed gambling sites. Notable sibling brands include Barbados Casino (Trustpilot score 2.1 from 13 reviews), HeySpin Casino (1.8 from 358 reviews), and Hopa Casino (2.0 from 312 reviews). The pattern of low Trustpilot scores across the operator's portfolio is consistent with the 2025 regulatory settlement findings.
