Lucky VIP
Lucky VIP is an online casino operated by Rank Interactive (Gibraltar) Limited. The operator holds an active UKGC licence and has no history of regulatory enforcement actions. It's part of the same company that runs well-known brands like Mecca Bingo and Grosvenor Casino.
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About
Lucky VIP is an online gambling brand operated by Rank Interactive (Gibraltar) Limited. The operator is fully licensed and regulated by the UK Gambling Commission (UKGC) to offer services to customers in Great Britain. Its licence has been active since 11 March 2022.
According to its website, Lucky VIP offers a range of online slots, table games, and live casino options. The site also states it provides 24/7 customer support and accepts several payment methods, including PayPal, Visa, and Mastercard. These are marketing claims and should be viewed as such.
Features & Offerings
Key Offerings
- Slots
- Live casino
Main Features
- Over 500 games
- Welcome bonus up to £50
- Mobile compatibility
Incentives
According to their website (checked 21 Feb 2026):
Welcome Offers
New players at Lucky VIP have access to one deposit-based welcome bonus, structured as a cash bonus rather than free spins.
Conditions Explained
To claim the bonus, you'll need to deposit at least £20 using a qualifying payment method. PayPal and Paysafe are both excluded, so check your payment option before depositing. The wagering requirement is 10x, which means you must bet through the bonus amount ten times before any winnings can be withdrawn. The maximum you can win and withdraw from the bonus is £1,000, and the bonus is only usable on selected games. The full terms are described as partial, so it's worth checking the site directly for any additional conditions.
Ongoing Promotions
Existing players at Lucky VIP can access a daily prize wheel, a daily free spins builder for slot players, and two network tournament promotions with cash prizes.
Conditions Explained
The Luxe Wheel gives selected customers one free daily spin, with prizes varying in type and wagering requirements depending on what you land. Prizes are only valid for 24 hours, so you'd need to use any reward the same day. The Spins Builder requires opting in and staking at least £10 on slots to earn up to 30 free spins daily. The Drops and Wins and £1K Cash Drops Tournament are both network promotions run through game providers rather than Lucky VIP directly. Both require opting in via the game itself and restrict play to selected titles. The £1K Cash Drops Tournament is limited to Pragmatic Play games with a minimum bet of £2, and cash rewards are distributed at random. All promotions describe terms as partial, so players should verify current conditions on the site before participating.
Can You Trust Lucky VIP?
Positive Signals
- Operated by Rank Interactive (Gibraltar) Limited, a major UK-licensed company
- Holds an active UKGC licence
- No recorded regulatory actions or fines from the UKGC
- Part of a group with established brands like Grosvenor Casino and Mecca Bingo
Concerns
- Low user rating of 2.2/5 on Trustpilot
- The domain luckyvip.com is relatively new
- Lacks some DNS security features like DMARC and DKIM
What Users Say
On Trustpilot, Lucky VIP has a 'Poor' rating of 2.2 out of 5 based on around 194 reviews. This suggests a generally negative user experience among those who have left feedback.
Regulatory Context
While some users may report issues with payments or account handling, it's important to know that the operator, Rank Interactive (Gibraltar) Limited, currently has no regulatory actions against it for such failures. The user complaints don't currently align with any official findings from the UKGC.
Source: Trustpilot
UKGC Licence Status
The operator, Rank Interactive (Gibraltar) Limited, holds several active UKGC licences. These include a Remote Casino licence for online slots and table games, a Remote Bingo licence, and Remote General Betting Standard licences for real and virtual events. It also holds a Gambling Software licence, which allows it to produce and supply software for gambling.
If you have a complaint that you can't resolve with Lucky VIP directly, your case can be reviewed by an Alternative Dispute Resolution (ADR) provider. The operator is registered with ECOGRA, an independent body that handles consumer disputes for free.
Regulatory Actions
The operator, Rank Interactive (Gibraltar) Limited, has no recorded regulatory actions or financial penalties from the UK Gambling Commission.
Site Assessment
Licensed Operator
Lucky VIP is run by Rank Interactive (Gibraltar) Limited, a company that has been licensed in the UK since March 2022. This operator is a subsidiary of The Rank Group PLC, a large, publicly-listed company known for its major high street and online brands.
This connection means Lucky VIP is a sister site to some of the UK's most recognised gambling brands. These include Grosvenor Casino, Mecca Bingo, and Bella Casino. The operator's clean regulatory record is a positive indicator for consumers.
Other Sites by Rank Interactive (Gibraltar) Limited
The operator Rank Interactive (Gibraltar) Limited also runs several other well-known UK gambling sites, including Grosvenor Casino, Mecca Bingo, Kitty Bingo, and Magical Vegas.
