Heart Bingo
Heart Bingo is a UK-licensed online bingo and slots site registered at heartbingo.co.uk. It's operated by BV Gaming Limited, which has held a UKGC licence since November 2014. The operator carries a B-grade trust rating with no recorded regulatory penalties.
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About
Heart Bingo is an online bingo platform that's been active since 2006 and sits under the domain heartbingo.co.uk. It's a whitelabel site, meaning it runs on a shared platform rather than a proprietary one. The site promotes itself as "the official home of feel good bingo" and claims to offer bingo rooms, slots, jackpot games, and Slingo, all powered by Playtech software.
The operator behind the brand is BV Gaming Limited, which has been licensed by the UK Gambling Commission since 1 November 2014, giving the company over 11 years of continuous licensing. BV Gaming Limited holds five active UKGC licences, covering casino, bingo, gambling software, and both real-event and virtual betting. That's a broad licence portfolio for a company primarily associated with a bingo brand.
The domain's WHOIS registration lists Global Radio Limited as the registrar, which ties Heart Bingo to its well-known media brand roots. The site has been registered since April 2006 and is due for renewal in April 2026, giving it a strong domain age signal for consumers researching the site's history.
Features & Offerings
Key Offerings
- Slots
- Bingo
- Jackpot games
- Slingo
Main Features
- UKGC licensed
- Playtech-powered bingo rooms
- Exclusive slots like Make Me a Millionaire
- Fast GBP withdrawals
- 24/7 support
- Responsible gambling tools
Can You Trust Heart Bingo?
Positive Signals
- UKGC licensed since 1 November 2014 with five active licences
- No recorded regulatory penalties from the UKGC
- eCOGRA and IBAS registered for alternative dispute resolution
- Domain grade A with nearly 20 years of registration history
- SSL grade A with TLS 1.3 support and Amazon RSA 2048 encryption
- Full DNS email authentication in place: SPF, DKIM, DMARC, and DNSSEC
Concerns
- Trustpilot score of 3.2 from 1,372 reviews suggests mixed user experience
- No Companies House data linked to the operator record, limiting corporate transparency
What Users Say
Heart Bingo holds a Trustpilot score of 3.2 out of 5 from 1,372 reviews. That puts it in "Average" territory on the platform. The review volume is substantial enough to reflect a broad range of customer experience rather than a small, skewed sample.
Common Themes
No topic-level summaries are available for Heart Bingo's Trustpilot profile at this time.
Regulatory Context
With no enforcement history on record, there's no UKGC action to cross-reference against the Trustpilot score. The 3.2 rating may reflect service issues that haven't risen to regulatory attention, or general dissatisfaction with products rather than compliance failures. No direct link between user complaints and regulatory action can be drawn from the available data.
Source: Trustpilot
UKGC Licence Status
BV Gaming Limited holds five active UKGC licences covering the full range of online gambling products. The Remote Casino licence (granted 1 November 2014) permits online slots and table games. The Remote Bingo licence (granted 31 March 2021) covers bingo products specifically. A Gambling Software licence (granted 24 March 2015) permits the development and supply of gambling software. The operator also holds General Betting Standard licences for both real-event and virtual-event betting, both granted 1 November 2014. All five licences are currently active with no expiry dates set.
BV Gaming Limited is registered with two Alternative Dispute Resolution providers: eCOGRA and IBAS (Independent Betting Adjudication Service). ADR schemes give customers an independent avenue to resolve disputes when a complaint can't be settled directly with the operator. IBAS registration was verified on 18 February 2026.
Regulatory Actions
BV Gaming Limited has no recorded regulatory actions on the UKGC public register. The operator's clean enforcement history is reflected in a full enforcement score of 25 within its overall B-grade trust rating.
Site Assessment
Licensed Operator
BV Gaming Limited is the UKGC-licensed operator behind Heart Bingo. The company has held continuous UKGC licensing since November 2014, spanning over 11 years. Its account number with the regulator is 39576, and its current status is Active across all licences.
BV Gaming Limited operates as a mixed-category operator, which means its licences cover multiple product types rather than a single vertical. The company is also registered with both eCOGRA and IBAS as alternative dispute resolution providers, giving customers two formal routes to escalate complaints if they can't resolve them directly with the operator.
Other Sites by BV Gaming Limited
BV Gaming Limited also operates BetVictor (betvictor.com, trust score 3.80 from 5,152 reviews), Parimatch (parimatch.co.uk, trust score 4.10 from 528 reviews), Puntit UK (puntit.co.uk), and Smooth Spins (smoothspins.co.uk). All four carry active UKGC status and A-grade SSL.
