Grosvenor Casino
Grosvenor Casino is an online casino and bingo site operated by Rank Interactive (Gibraltar) Limited. The operator is fully licensed by the UK Gambling Commission and has no history of regulatory penalties, which is a positive trust signal for consumers.
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About
Grosvenor Casino is the online presence of the well-known UK land-based casino chain. The website is operated by Rank Interactive (Gibraltar) Limited, a company that has held a UKGC licence since 11 March 2022. The brand's licence status is currently Active, meaning it's authorised to offer gambling services to customers in Great Britain.
According to its website, Grosvenor Casino provides a range of online games, including slots and live casino tables. The site claims to integrate its online services with its physical casino venues through a loyalty programme. It's important to remember that these are the operator's own marketing claims.
Features & Offerings
Key Offerings
- Slots
- Live casino
Main Features
- UK Gambling Commission licensed
- Over 400 slot games
- Live dealer games from UK venues
- Play Points loyalty programme
- Mobile apps for iOS and Android
Incentives
According to their website (checked 21 Feb 2026):
Welcome Offers
New players can claim a single deposit match bonus that doubles their first deposit up to a set amount, giving them extra funds to play on selected games.
Conditions Explained
The bonus carries a 10x wagering requirement, meaning you must bet the bonus amount ten times over before you can withdraw any winnings from it. Only selected games count towards clearing the bonus, so check which titles qualify before you start. The maximum you can win from the bonus is £2,000. PayPal and Paysafe card deposits don't qualify for this offer, so check your payment method before depositing.
Ongoing Promotions
Existing players have access to a daily prize wheel, a weekly free spins reward, two slot tournaments with cash prizes, and in-venue prize draws at participating physical casinos.
Conditions Explained
The Grand Prize Wheel is free to spin once per day. Non-cash prizes it awards are only valid for 24 hours, so they need to be used quickly. The Daily Free Spins promotion requires you to opt in each week and stake at least £10 per day on slots to unlock 5 free spins. The Drops and Wins and £10K Tournament promotions both require you to opt in via the game itself, and prizes are restricted to selected games only. The prize draws offering £200,000 in prizes are only available at participating physical Grosvenor Casino venues, so they aren't accessible to online-only players. Most promotions display only partial terms, so always check the full terms on site before opting in.
Can You Trust Grosvenor Casino?
Positive Signals
- Operated by Rank Interactive (Gibraltar) Limited
- Holds an active UKGC licence
- No recorded regulatory actions against the operator
- Registered with dispute resolution services ECOGRA and IBAS
- Domain established in 2002
Concerns
- Very low user rating on Trustpilot (1.4 out of 5)
What Users Say
On Trustpilot, Grosvenor Casino has a very low rating of 1.4 out of 5 based on over 1,600 reviews. This score suggests widespread user dissatisfaction. It's important to note that review platforms can attract a high volume of negative feedback.
Regulatory Context
While user feedback on platforms like Trustpilot is largely negative, these complaints don't currently match any public enforcement actions from the UKGC. The operator has no history of regulatory fines for issues like unfair terms or payment processing failures.
Source: Trustpilot
UKGC Licence Status
The operator, Rank Interactive (Gibraltar) Limited, holds several active UKGC licences. These include a Remote Casino licence for online slots and table games, a Remote Bingo licence, and licences for General Betting on real and virtual events. It also holds a Gambling Software licence, which allows it to produce and supply software for gambling.
If you have a dispute with Grosvenor Casino that you can't resolve directly, the operator is registered with an Alternative Dispute Resolution (ADR) provider. It uses both ECOGRA and IBAS, which are independent bodies that mediate complaints between consumers and gambling companies.
Regulatory Actions
The operator, Rank Interactive (Gibraltar) Limited, has no recorded regulatory actions or fines from the UK Gambling Commission. A clean enforcement history is a positive indicator of regulatory compliance.
Site Assessment
Licensed Operator
The Grosvenor Casino brand is run by Rank Interactive (Gibraltar) Limited. This company holds UKGC account number 57924 and has been licensed to operate in Great Britain since March 2022. It's part of a larger corporate group that runs many other well-known gambling websites.
Having a clearly identified, licensed operator is a key factor for consumer safety. It confirms that the site isn't anonymous and is subject to UK regulatory standards.
Other Sites by Rank Interactive (Gibraltar) Limited
The operator Rank Interactive (Gibraltar) Limited also runs several other popular UK gambling sites, including Mecca Bingo, Kitty Bingo, and Lucky VIP.
