Casumo
Casumo is an online casino and sportsbook operated by Recro Limited. The operator holds an active UKGC licence and has no history of regulatory enforcement actions, giving it a strong trust profile.
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About
Casumo is an online gambling brand that operates in the UK under a licence held by Recro Limited. The operator, which is part of the larger company RECRO LP, has been licensed by the UK Gambling Commission (UKGC) since 14 April 2023. The brand's website is currently active and authorised to offer services to UK customers.
According to its website, Casumo provides a mix of casino games and sports betting. The site states it offers slots and live casino games. It also claims to have features like a loyalty program, tournaments, and 24/7 live chat support. These are marketing claims from the brand itself and not regulatory findings.
Features & Offerings
Key Offerings
- Slots
- Live casino
Main Features
- The Adventure loyalty program
- Reel Races tournaments
- Fast e-wallet withdrawals
- 24/7 live chat support
Incentives
According to their website (checked 18 Feb 2026):
Welcome Offers
New players at Casumo can claim two separate welcome offers: a deposit bonus on casino play and a free bet on sports for their first combo wager.
Conditions Explained
The casino deposit bonus has a 10x wagering requirement, meaning you must bet the bonus amount 10 times over before any winnings can be withdrawn. For example, if you receive a £50 bonus, you'd need to place £500 in bets before withdrawing. There's also a maximum bet or spin limit of €5 while the bonus is active, so placing larger bets can void it. The bonus expires after 7 days, and opt-in is required before depositing. The sports free bet works differently: if your first combo bet loses, you get a refund as a free bet rather than cash. That free bet itself must be used on a combo bet with at least 3 selections at minimum odds of 1.40 per selection, and horse racing and virtual sports are excluded. The free bet also expires after 7 days.
Ongoing Promotions
Existing players have access to a range of ongoing promotions including a daily prize wheel for free spins, regular live casino challenges, a daily login reward programme, leaderboard tournaments, and a large network cash prize tournament.
Conditions Explained
The Spinumo daily wheel requires a deposit within the previous 7 days to qualify, and the free spins awarded expire within 24 hours. The Live Casino Wheel requires wagering £100 on specific Casumo-branded live tables, and any prize won also expires within 24 hours. The Umodays programme is personalised, meaning not all players receive the same offers, and each daily reward also expires within 24 hours. The Drops & Wins Winter Edition network tournament requires a minimum real-money bet of £0.15 per spin on qualifying games, and prizes carry no wagering requirements. The Umoboards leaderboard promotion has very limited terms disclosed publicly, so check in-app for full conditions before participating.
Can You Trust Casumo?
Positive Signals
- Operated by Recro Limited, a UKGC licensed company
- No regulatory penalties on record
- Holds active licences for casino and sports betting
- Established domain registered in 2011
Concerns
- Poor user feedback score of 2.0/5.0 on Trustpilot
What Users Say
On Trustpilot, Casumo has a 'Poor' rating of 2.0 out of 5 based on over 2,200 reviews. This indicates a high volume of negative customer experiences reported on that platform.
Regulatory Context
User reviews on Trustpilot are largely negative. This contrasts with the operator's clean regulatory record, as Recro Limited has no official enforcement actions from the UKGC. The issues users report haven't led to regulatory findings of non-compliance.
Source: Trustpilot
UKGC Licence Status
Recro Limited holds three active remote licences from the UKGC. These are a Casino licence for online slots and table games, a General Betting Standard (Real Event) licence for betting on real-world sports, and a General Betting Standard (Virtual Event) licence for betting on computer-generated events.
Regulatory Actions
The operator, Recro Limited, has no recorded regulatory actions from the UK Gambling Commission. This means it hasn't been fined, warned, or had its licence suspended or revoked.
Site Assessment
Licensed Operator
The operator behind Casumo is Recro Limited, which holds UKGC account number 61549. The company has been licensed to operate in the UK since April 2023 and maintains an active status with the regulator.
Recro Limited is the legal entity responsible for ensuring the website complies with all UK gambling laws. It is registered as a limited partnership, RECRO LP, with Companies House under number LP015108.