Casino.com
Casino.com is an online casino operated under Mansion Europe Holdings Limited, which held a UKGC licence from 2014 but has since surrendered it. With no active UK licences on record and an operator trust grade of D, consumers should exercise caution before signing up.
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About
Casino.com has been registered since December 1997, giving it one of the longer domain histories in the online gambling space. The site claims to offer slots and live casino games, targeting UK players seeking an online casino experience. According to their website, it describes itself as a secure and entertaining online gambling environment, though these are self-reported marketing claims.
The site is operated by Mansion Europe Holdings Limited, which first obtained a UKGC licence in November 2014. That licence has since been surrendered, meaning the operator no longer holds an active UK Gambling Commission authorisation. It's worth noting there are no current licences listed in UKGC records for this operator, which raises a question about whether UK players can legally be served.
Casino.com's domain infrastructure scores well technically, with an A-grade SSL certificate and TLS 1.3 support. But strong website security doesn't compensate for the operator's surrendered licence status, and the trust grade of D reflects the regulatory position rather than the technical setup.
Features & Offerings
Key Offerings
- Slots
- Live casino
Can You Trust Casino.com?
Positive Signals
- Domain registered since December 1997, giving it over 28 years of history
- A-grade SSL certificate with TLS 1.3 support and HSTS
- IBAS registered for Alternative Dispute Resolution
- WHOIS registration is transparent, not privacy-protected
- Trustpilot score of 3.90 from 1,762 reviews
Concerns
- Operator licence surrendered - Mansion Europe Holdings Limited no longer holds an active UKGC licence
- No active UK licences on UKGC record at time of assessment
- Operator trust grade of D (score 58 out of 100)
- Enforcement score of 25 out of 100 indicating regulatory history concerns
- Missing DKIM and DNSSEC DNS security protections
What Users Say
Casino.com holds a Trustpilot score of 3.90 from 1,762 reviews, which sits in the average-to-good range. This suggests a mixed but broadly acceptable customer experience, though the volume of reviews doesn't indicate an overwhelmingly positive reputation.
Common Themes
No detailed topic breakdown is available in the current data. The overall rating suggests most users have a neutral-to-positive experience, but individual review themes aren't available for further analysis.
Regulatory Context
The surrendered licence status raises questions that user reviews alone can't answer. If players encountered issues with withdrawals or account verification during or after the licence surrender period, those complaints may not be well-represented in Trustpilot data if the platform's review collection slowed. No enforcement actions are on record to cross-reference with user complaints.
Source: Trustpilot
UKGC Licence Status
There are no active UKGC licences currently recorded for the operator Mansion Europe Holdings Limited. The operator's licence status is listed as Surrendered, meaning it voluntarily relinquished its UK authorisation. Without an active licence, the operator isn't permitted to offer gambling services to UK consumers under UKGC regulation.
Casino.com is registered with IBAS (Independent Betting Adjudication Service) for Alternative Dispute Resolution. IBAS provides a free, independent service for UK players to escalate disputes that couldn't be resolved directly with the operator, acting as a neutral third party.
Regulatory Actions
There are no recorded regulatory enforcement actions against Mansion Europe Holdings Limited in the data provided. However, the low enforcement score of 25 suggests regulatory history that warrants attention, and the surrendered licence status indicates the operator is no longer compliant with UK licensing requirements.
Site Assessment
Licensed Operator
Mansion Europe Holdings Limited first obtained a UK Gambling Commission licence in November 2014, operating for approximately 11 years in the UK market. The operator's licence is now listed as Surrendered, which means UKGC oversight no longer applies and the protections that come with a UK licence don't extend to players. No Companies House data is available in the UKGC records for this entity, which limits transparency into the corporate structure.
Other Sites by Mansion Europe Holdings Limited
This operator also runs 1 other licensed gambling site:
